What does emergency rescue service generally include? How to get help when in danger?

Before traveling abroad, Ms. Li bought a travel accident insurance for herself and her family. During the trip, when crossing the road, she was directly hit by a high-speed car from the left side of her body, and the whole person was hit. What are the accident insurance for accidental medical treatment? Which is more secure? Which is more worth buying? Let's take a look at some good accident insurance recommendations. Top 20 quality accident insurance in 2020!

Fortunately, the head was not hit, but six ribs on the left side were broken. His family quickly called 120 for emergency treatment and was taken to the hospital for treatment. Due to the poor medical conditions in the tourist destination, she thought of the global emergency rescue service included in the insurance she bought, so she called the customer service phone of the insurance company and asked for help in calling the rescue center. Which insurance company is stronger? I just sorted out the relevant content, hoping to help you: the latest list! Top Ten Insurance Companies in China

Later, the rescue company provided her with ambulance medical return service, and the insurance company paid the return fee. Ms. Li shouted "Really useful".

Through this incident, we can know that it is very important to configure a travel insurance with emergency rescue service when going out to play. After all, accidents are ubiquitous and unpredictable, and it is much better to plan ahead than to be unprepared.

So, what does the emergency rescue service generally include?

Emergency rescue service is a special service to ensure the safety and medical security of the insured during the insurance period. Insurance companies mainly provide emergency rescue services to the insured through emergency rescue agencies.

It can be seen that many rescue services at home and abroad are purchased by insurance companies from third parties, that is, emergency rescue agencies, rather than insurance companies themselves.

Of course, some insurance companies have their own rescue companies, but this does not mean that such rescue services are good. The strength of the rescue company depends on its network coverage, operational capacity, response speed, emergency mechanism start-up process, local resource mobilization ability, execution ability and (most importantly) the quality of medical staff.

The emergency rescue services provided by each company will be different. The launch can be divided into two categories: medical rescue and tourism rescue;

First, emergency travel assistance includes:

Vaccination consultation; Provide information about embassies and consulates; Looking for lost luggage; Emergency telephone translation service; Provide advice on application for lost passport; Recommend legal service agencies; Assist in re-booking and return arrangements; Recommend hotel accommodation information; Prompt the document information required for claim settlement.

Second, medical assistance includes:

Telephone medical consultation; Arrange an appointment with the doctor; Provide hospitalization medical expenses; Arrange emergency medical treatment and send it back to China; Recommend the services of medical institutions; Hospitalization medical supervision; Arrange emergency medical transportation; Arrange for minor children to return to China; Arrange visits from relatives and friends; Arrange for the remains/ashes to be transported back to China.

How can I ask for help when I am in danger?

Travel abroad, once out of danger, you should do this:

1. Contact 1 10, 120 and other local functional departments as soon as possible.

In case of emergency, you can directly call the local rescue hotline to get first aid treatment. So be sure to record the alarm call of the destination or save it in your mobile phone before going out.

2. At the same time, call the domestic hotline on the policy to report the case. PS: It's a domestic call.

The most efficient way is to call the insurance company's hotline, because all rescues are initiated by the insurance company's domestic claims personnel, and then transferred to claims after confirmation, and then arranged for claims rescue.

Some insurance policies also have overseas rescue calls, but because of language barriers and other problems, you can get help without dialing. Domestic service personnel can know the economic situation of customers more quickly and communicate more effectively.

Take the medical transportation and return service process as an example:

When an accident occurs abroad, the wounded are seriously ill, the local medical level is backward, and it is difficult to provide good medical services, the rescue agency will transfer customers to hospitals that can provide better services. The specific process is as follows:

Communicate with the attending doctor to confirm the landing situation and whether it is suitable for flying.

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The medical team confirmed the cabin type according to the injury and reported the injury to the airline.

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When booking a flight seat, the airline confirms that it agrees to board the plane, and the injured person signs the risk notice.

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Arrange ground transportation, wheelchair or stretcher service, go through the formalities in the green channel, the airline will review the injury again, assist in boarding, and be accompanied by medical staff.

Rescue services can only be obtained by buying insurance?

Insurance companies cooperate with rescue companies. It can be said that insurance companies are also one of the distribution channels of rescue companies.

In other words, you don't have to buy insurance to get rescue services:

1, purchased separately

Some property insurance companies will sell global emergency rescue services separately, which can be found on the insurance company official website.

However, it should be noted that the validity period of this rescue card service is generally one or two years, not a long-term or life-long period consistent with the policy period.

2, VIP customers exclusive

To become a VIP customer of a company or a service (different companies have different standards), some high-end bank cards include this service, and rescue is a value-added service.

Write at the end:

Going out to play, the most serious accident can be said to be a traffic accident, with a high casualty rate.

Once out of danger, life is a race against time. At this time, it is very important to choose a reliable rescue organization. When applying for insurance, it depends on which rescue agency the insurance company provides and what the specific situation is. Rescue organizations with long service time and many outlets can be given priority, because outlets determine the amount of resources that can be mobilized, and service time determines the rescue experience of rescue companies.