Zhang bought a pair of high heels in a shopping mall in Beijing. The next day, he wore them to Hangzhou, Zhejiang Province. When he was playing in the West Lake, his ankle was injured because of a sud

Zhang bought a pair of high heels in a shopping mall in Beijing. The next day, he wore them to Hangzhou, Zhejiang Province. When he was playing in the West Lake, his ankle was injured because of a sudden fracture of his heel. (1) You can claim compensation from the seller in a shopping mall in Beijing or a shoe factory in Hangzhou. Both the seller and the producer have the obligation to compensate Zhang.

(2) (1) negotiate with the operator; (2) Requesting consumers' associations to mediate; (three) to appeal to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.

(3) Zhang Can requires repair, replacement, return of goods, refund of payment for goods and compensation for losses, such as medical expenses, nursing expenses, transportation expenses and lost time.