Can hotels booked due to the epidemic be refunded?

If you have checked into a hotel during the epidemic, you cannot check out and get a refund. If you have not checked into the hotel and just ordered a hotel, you can get a refund and check out.

During the epidemic period, hotels can generally refund for free, but the prerequisite is that the epidemic situation is serious. If the hotel does not refund, you can complain to the hotel; at the same time, during the epidemic period, there will be no refunds All air tickets and bus tickets must be refunded.

Legal Basis

Article 590 of the People's Republic of China and the Civil Code of the People's Republic of China Exemption from liability, unless otherwise provided by law. If the contract cannot be performed due to force majeure, the other party shall be notified in a timely manner to mitigate possible losses to the other party, and proof shall be provided within a reasonable period. If force majeure occurs after a party delays performance, its liability for breach of contract will not be exempted.