Hotel cancellation fee standards

Hotel refund standards. If the user changes the itinerary and cancels the hotel order before 18:00 on the day of travel, only 10% of the room fee will be deducted. After booking, if you cancel five days before check-in, there will be no cancellation fee. If you cancel three days before check-in, you will only be charged a 10% cancellation fee. If you cancel two days before check-in, you will only be charged a 10% cancellation fee. , a 20% cancellation fee will be charged. If you cancel on the day of check-in, a 30% cancellation fee will be charged.

It can be negotiated by both parties. If the negotiation fails, it can be handled through litigation. Room reservation and cancellation fees are similar to liquidated damages. Booking a room between a consumer and a hotel is an act of entering into a contract between the two parties. If the consumer is unable to check in due to his or her own reasons and requires a refund, it is a breach of contract and will cause certain losses to the hotel. , should bear certain liability for breach of contract, but the amount of loss compensation should be reasonable.

After a hotel reservation is made, no cancellation is allowed, which is obviously unfair and unreasonable to consumers. For consumers, they must have something to do before booking a hotel, and they cannot have a full meal. There is nothing to do, deliberately booking and then unsubscribing, making fun of the hotel. After booking, there may be emergencies that require changing the itinerary, or other emergencies that prevent you from checking in at the hotel.

Therefore, the hotel should allow consumers to cancel their subscriptions, but if the hotel allows consumers to cancel their subscriptions without charging any cancellation fees, it would be extremely unfair to the hotel, because some consumers After booking, the room has been reserved, and it is difficult for others to book it. If the consumer suddenly cancels the reservation before check-in, it may cause the room to be unoccupied that day, which is a loss for the hotel.

Normally, when consumers book a room, they must pay a certain deposit, and some even require full payment. The hotel is not allowed to cancel the reservation after booking, or charges high cancellation fees, which is suspected of unilaterally formulating overlord policies. Terms and format contracts are an infringement of consumers' rights and interests by taking advantage of the operator's advantageous position.

The room reservation and cancellation fee is similar to liquidated damages. Booking a room between the consumer and the hotel is an act of entering into a contract between the two parties. If the consumer is unable to check in due to his or her own reasons and requires a refund, it is a breach of contract. , causing certain losses to the hotel, it should bear certain liability for breach of contract, but the amount of compensation for losses should be reasonable and should not be arrogant.

Legal basis:

Article 585 of the "People's Republic of China and Civil Code"

Liquidated damages The parties may agree that when one party breaches the contract, it shall According to the breach of contract, a certain amount of liquidated damages shall be paid to the other party, and a method for calculating the amount of compensation for losses arising from the breach of contract may also be agreed upon.

If the agreed liquidated damages are lower than the losses caused, the People's Court or the arbitration institution may increase the amount according to the request of the parties; if the agreed liquidated damages are excessively higher than the losses caused, the People's Court or the arbitration institution may increase the amount according to the request of the parties. The party's request shall be appropriately reduced.

If the parties agree on liquidated damages for delayed performance, the defaulting party shall also perform its debts after paying the liquidated damages.