Tour guide skills 100 trick: what if the plane is late?

The tour group's flight took off late. What should the tour guide do?

A brief analysis of the situation There are many reasons for the plane's delayed take-off, such as the need for maintenance when the plane breaks down, the foggy visibility at the airport, and the inability to land at the destination under special circumstances. When tour guides and tourists arrive at the airport, it will have an impact on the mood of tourists and bring new problems and workload to tour guides. At this time, the tour guide should focus on comforting tourists and rethink the next step to prevent individual tourists from transferring the dissatisfaction caused by the delay of the plane to the tour guide.

Once you know that your flight will take off late, the tour guide should first appease the tourists, and personally check the situation again, asking the reason for the late departure and the exact departure time. Then inform all the tourists of the tour group of the exact and reliable news, do a good job of patient explanation, and discuss countermeasures with the escort and the tour leader to take flexible measures. If the waiting time is not long, tourists can be organized to visit the scenery around the airport, or they can go shopping in the airport store. If it's time for dinner, you should contact the nearest designated restaurant for dinner in time, and you can relax some meal time appropriately, also to kill some time. If the delay is long, the tour guide will reconfirm the flight departure time and report to the travel agency in time. Since the delay of the plane is the responsibility of the airline, the tour guide should not forget to hand over the luggage in addition to arranging future activities. If the plane is delayed and there is no exact departure time, the tour guide can only "keep an eye on the tourists" and wait until there is news before making the next step.