Five-star hotel standard

Brief Introduction of Five-star Hotel Standards in China

Pppp China's foreign tourist hotels are divided into five grades, namely, one-star, two-star, three-star, four-star and five-star. The higher the star rating, the higher the grade of the hotel. The classification of hotel stars is based on the hotel's construction, decoration, facilities, equipment, management and service level. The specific evaluation methods shall be implemented in accordance with the evaluation standards of facilities and equipment, maintenance and repair of facilities and equipment, cleanliness and hygiene, and guest opinions issued by the National Tourism Administration. The basic requirements of five-star foreign-related tourist hotels are summarized as follows

Ppp (1) General basic requirements of hotels

The functional divisions of Ppppp 1p and P hotels are reasonable and the facilities are convenient and safe.

The indoor and outdoor decoration of ppppp2p and P hotels is high-grade, and luxury materials are selected for construction and decoration.

The pppp3p and graphic symbols of hotel public information conform to pLB/AT00 1p standard.

Ppppp4p and p have central air conditioning system.

Ppppp5p, p background sound system.

Ppppp6p and P have computer management systems suitable for five-star hotels.

Ppp (2) Basic Requirements of Hotel Reception Hall P

Ppppp 1p, the reception hall is spacious, luxuriously decorated and well lit. p

Pppp2p has a general service desk that is suitable for the hotel scale and five stars. The main service desk is marked in Chinese and English, and the reception, inquiry and checkout are set in different sections, with staff on duty at p24p hours. p

Pppp3p, providing message service, one-time general bill settlement service, credit card service, and providing p 18p hour foreign currency exchange service. p

Ppppp4p, the front desk provides hotel service publicity materials, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introduction of local and national tourist attractions, timetables of various means of transport, newspapers and magazines, etc. p

Pppp5p can directly accept p8p-hour domestic and international room reservation, and the hotel and guests can open the safe, doorman, full-time bellboy, duty manager and lobby manager at the same time. p

Ppppp6p 6p。 Set up a guest lounge in the non-business area, provide in-store search service and arrange taxi service, set up ramps for the disabled in the lobby and major public areas, and equip them with wheelchairs. p

Ppppp7p can at least provide services in a p2p foreign language (English is the necessary language), and the switchboard can at least provide services in a p3p foreign language (English is the necessary language). All instructions and service words are expressed in at least two languages: Chinese and English. p

Basic requirements of Ppp (3) guest rooms

Ppppp 1p, at least p40p rooms (sets) are available for rent, and p70%p rooms (excluding bathrooms and corridors) have an area of not less than p20p square meters, at least p5p luxury P suites and rooms for the disabled. p

Pppp2p rooms are luxuriously decorated with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, desk lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture. p

Ppppp3p, bathroom floor, wall and ceiling are decorated with luxurious building materials, with good ventilation facilities, P11220vp power socket, telephone accessories, hair dryer, weighing scale. Install advanced toilets. Dresser, bathtub with shower head, shower curtain, clothesline, p24p provides hot and cold water for 24 hours. p

Ppppp4p, domestic and international direct dial telephone, color TV, audio equipment, closed-circuit television system, with no less than p 16p channels, and at least p2p channels for self-run programs. p

Ppppp5p, with five-star stationery, provides turndown service, p24p provides hot and cold drinking water and ice cubes, and tea or coffee is provided free of charge. There is a mini-bar in the guest room, and p24p provides Chinese and western breakfast and dinner service. p

Ppppp6p provides wake-up service, message service, wet washing, dry cleaning, ironing, mending service and shoeshine service. p

Ppppp7p, guest rooms and bathrooms should be thoroughly sorted out every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be supplemented every day. p

Ppp (4) Basic requirements of catering

Ppppp 1p Chinese restaurants with reasonable layout and luxurious decoration can provide Chinese food with at least p2p taste. p

Pppp2p, a western restaurant with reasonable layout and luxurious decoration, has a special western kitchen. p

Pppp3p, a unique and elegant coffee shop, can provide buffet breakfast and western-style dinner. p

Ppppp4p。 There is a proper small banquet hall and a closed bar. p

Ppppp5p, supervisors, foremen and waiters in restaurants and bars can provide services in English. p

Ppppp6p, kitchen cold dish room and pastry room are separated independently, with sufficient air conditioning equipment, air disinfection facilities in cold dish room, isolation between rough machining room and operation room, sufficient cold storage, special facilities for placing temporary garbage and keeping them closed. p

Ppp (5) Basic requirements of public domain * * * P

Ppppp 1p。 There are enough parking lots, high-quality passenger elevators, high-grade car decoration and service elevators. p

Pppp2p, public telephone, local phone book. p

Pppp3p, there are separate toilets for men and women. p

Ppppp4p, with shopping malls, sells tourist daily necessities, souvenirs, handicrafts and other commodities. p

Pppp5p has a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service. p

Ppppp6p, there is an infirmary. p

Ppppp7p provides ticketing services such as purchasing transportation, movies and visits. p

Ppppp8p, providing sightseeing services in the city. p

Ppppp9p and Pp have special emergency power supply lines and emergency lighting. p

Ppp (6) Select projects (***p78p, at least p35p, the more projects, the more upscale the hotel) p.

Pppp guest room (item p 10p) p

Ppppp 1p can provide visual inquiry services such as bills through audio-visual equipment in guest rooms, and provide language mailbox services. p

Pppp2p, the toilet has a drinking water system. p

Pppp3p, not less than p50%p, bathroom shower and bathtub are separated. p

Ppppp4p, not less than p50%p, dry and wet rooms and bathrooms are separated. p

Ppppp5p, all suites provide bathrooms for owners and visitors. p

Ppppp6p。 There is a business floor where you can check in and check out, a business center and a rest place for guests. p

Ppppp7p。 There are fax or email devices in the rooms on the business floor. p

Pppp8p, which provides free in-store wireless paging service for guests. p

Ppppp9p and p24p provide hourly laundry express service. p

Ppppp 10/0, p entrusted agency service. p

Pppp restaurant and bar (p8p project) p

Pppp1p, p has a lobby. p

Pppp2p, p has a professional teahouse. p

Pppp3p, besides western restaurants, there are other foreign restaurants with special kitchens. p

Ppppp4p, there is a cake house. p

Ppppp5p, p has a flavor restaurant. p

Ppppp6, P has a grand banquet hall that can accommodate at least p200p people for a formal banquet, and is equipped with a special banquet kitchen. p

Ppppp7 and P have at least p 10p restaurants with different tastes (except for large and small banquet halls). p

Ppppp8 and Pp both have restaurants that are open for p24p hours. p

Commercial facilities and services (item p5p)

Pppp 1。 Provide international internet services with transmission speed not lower than p64kbit/sp. p

Pppppp2。 Closed telephone room (at least p2p). p

Ppppp3, negotiation room (at least for p 10p people). p

Pppppp4。 Provide translation, interpretation and full-time secretarial services. p

Ppppp5, library (at least p 1000p books). p

Pppp conference facilities (project p 10p) p

Pppp1p, a special conference hall and cloakroom that can accommodate at least p200p people. p

Pppp2p, a small conference room with at least p2p. p

Pppp3p, simultaneous interpretation facilities (at least p4p language). p

Ppppp4p with teleconference facilities. p

Pppp5p, with live audio and video relay system. p

Ppppp6p, there are computers and computer projectors for rent, ordinary film projectors, slide projectors, video recorders and document shredders. p

Ppppp7p has a special copy room and enough copier equipment. p

Ppppp8p, equipped with modern electronic printing and binding equipment. p

Ppppp9p, there is a photographic film developing room. p

Pppp10p, the exhibition hall has at least p5000p square meters. p

Pppp public * * * and health and entertainment facilities (item p42p) p

Ppp1,ballroom p

Ppppp2, Karapokp Hall or pKTVp Room (at least p4p Room) p

Ppppp3, game room. p

Ppppp4, chess room. p

Ppppp5, cinema. p

Ppppp6, routine song and dance performance. p

Ppppp7。 Multi-function hall can provide services such as meetings, cold meals and cocktail parties, and can also be used as karaoke bars and dance halls. p

Ppppp8, the gym. p

Ppppp9, massage room. p

Pppp10p, sauna. p

Ppp11p, steam bath. p

Pppp12p, surfing bath. p

Pppp13p, solarium. p

Ppppp 14p, indoor swimming pool (water area at least p40p square meters). p

Pppp15p, outdoor swimming pool (water area at least p 100p m2). p

Pppp16p, tennis court. p

Pppp17p, bowling alley (at least p4p fairway). p

Pppp18p, rock climbing practice room. p

Pppp19p, squash room. p

Ppppp20p, table p ball room. p

Pppp21p, multifunctional comprehensive fitness massage support. p

Ppppp22p, electronic simulation golf course. p

Ppppp23p, golf driving range. p

Ppppp24p, golf course (at least p9p holes). p

Ppppp25p, racetrack. p

Pppp26 p, park. p

Ppppp27p, racetrack. p

Ppppp28p, shooting range. p

Ppppp29p, archery range. p

Ppppp30p, actual combat simulation amusement park. p

Pppp31p, table tennis room. p

Ppppp32p, skating rink. p

Ppppp33p, outdoor ski resort. p

Ppppp34p, private bathing beach. p

Ppppp35p, diving. p

Ppppp36p, surfing at sea. p

Ppppp37p, fishing. p

Ppppp38p, beauty salon. p

Ppppp39p, boutique. p

Ppppp40p, an independent bookstore. p

Pppp41p, an independent flower shop. p

Ppppp42p, baby care and children's recreation room. p

Pppp safety facilities (project p3p) p

Pppp 1, electronic card door lock. p

Ppppp2, room valuables insurance. p

Ppppp3, with its own power generation system. p

Pppp II。 Jian 'an Cost Analysis of Five-star Hotels in Shanghai

According to the survey, the construction and installation cost standard of Shanghai super high-rise five-star hotel is as follows: P

Serial number p Name of sectional works p Calculation basis p Unilateral cost p (yuan p/p square meter)

1p Pile foundation engineering (stressed pile) p Total construction area p 180-200

2p Basement Engineering, Foundation Pit Enclosure and Support P Basement Building Area p4000-4400

3p Dark Building Project (except external wall glass curtain wall) p Above-ground building area p900-990

4p Exterior wall glass curtain wall P facade construction area p 1300- 1600

5p structural engineering p ground building area p 1000- 1200

6p Water supply and drainage (including sanitary ware and boiler room pipes) p Total construction area p370-400

7p Spraying and gas fire protection p Total construction area p 1 10- 120

8p Sewage Treatment (including pipelines) p Total construction area p40-45

9p Air Conditioning Project P Above-ground Building Area p600-660

10p basement ventilation project p basement building area p 190-2 10

1 1p total construction area of lighting, lightning protection, power supply, power transformation and distribution p900-990.

12p telephone switchboard and wiring, closed-circuit television, monitoring, broadcasting sound, management computer, fire alarm, antenna * * *, telex P with a total construction area of p530-580.

13p natural gas project p total construction area p50-55

14p Total construction area of elevators and escalators P p360-400

15p Overall outdoor area p 120- 135p

16p Indoor fine decoration with furniture p Building area p3500-3900p

17p Miscellaneous Works P Total construction area p300-350p

18p laundry equipment p ground building area p 170- 190p

19p kitchen equipment p floor area p280-3 10p

Pppp analysis conclusion: p

At present, pppp is a first-class super-high five-star hotel in Shanghai. Its installation cost is P9000- 1 1000 yuan p/p square meter (calculated by the total construction area), which is p2000-3000p yuan p/p square meter higher than the first-class super-class office building. The differences are as follows: P

Ppppp 1。 The construction cost of hotels is higher than that of office buildings (mainly due to the increase of partition walls due to more hotel rooms) P

Ppppp2。 The cost of water supply and drainage in hotels is higher than that in office buildings (sanitary wares and fire sprinklers are increased).

Ppppp3。 Hotel decoration costs are higher than office buildings (all parts of the hotel are decorated, while office buildings are often decorated in public parts).

Ppppp4。 Hotels have furniture, laundry, kitchen equipment, office buildings generally do not, even if there is, it is much less than hotels.