What does inter-travel sales do in a travel agency?

To understand the work of inter-industry sales, you must first understand two points. One is the particularity of tourism products, that is, the consumption or realization of tourism products is completed after tourists travel on the spot, so the previous Transactions are all "virtual transactions/sales" based on information flow.

The second is the business classification method of travel agencies, which can be divided into group agencies and local travel agencies. Tour agencies organize tourists into groups, that is, our common travel agency sales departments are mainly engaged in this type of business. Tourists can come here Consult the route situation in various places, choose different times and routes to join the group registration; the local travel agency is the travel agency of the tourist destination or the agency of the scenic spot hotel, which can integrate and package various tourism element resources such as rooms, restaurants, cars, shopping and entertainment, and specify product routes. And price, and pass product information (route, price) to the tour group agency, to promote tourists to travel to the tourist destination and complete consumption.

Then, you will understand that the so-called peers refer to travel agencies (tour agencies) in the same industry that conduct group business. You are from the perspective of the local travel agency, selling packaged products/transmitting information. , to ensure that the final product can be purchased by end tourists, make subsequent purchases, and complete consumption.

A typical peer sales workflow should be:

1. Learn and master all the knowledge needed to sell products: including line name, content, quotation method, precautions (such as outbound Tourists also need to master visa knowledge), team operation procedures, ticketing knowledge, company financial policies, inter-bank settlement methods, etc., to become an expert and spokesperson for travel route products.

2. Publish product information to each group club on time (weekly/monthly, etc.) via phone, fax, Internet, etc., and look forward to other parties' inquiries and product reservations. At the same time, according to the divided areas, regularly Conduct door-to-door visits to promote products and company promotion policies to increase the trust and favorability of the tour group agency in you.

3. For the group agency that inquires and orders products, transfer the corresponding operations to the team operation and complete Collection of payment, collection of guest information (if visa application is required), etc. After the team departs, maintain communication with the tour operator and deal with problems that occur during the process. After returning to the group, we will also communicate with the tour operator to do a good job in after-sales.

4. In the process of 1-3, continue to master the professional level and the level of dealing with people, and understand the situation of other competitors. Only in this way can we have the right goals, know ourselves and the enemy, better serve the group groups, and consolidate the customer base. Develop new customers.