Why did the tour guide say, "Our tour fare is very cheap, just a shopping group."

"Although I know it is a shopping group, I can't force tourists to shop." On February 7th, Mr. Chen (a pseudonym) from Hainan said that he had signed up for a tour group of 298 yuan for six days and five nights in Beihai, Guilin, Guangxi. There was no mention of the minimum consumption standard when signing up, but when I was in Guilin, the tour guide said that everyone should spend all 400 yuan, otherwise they would not be given a room card. On the evening of October 28th, 65438+/kloc-0 had a conflict with the tourists in the group. On the 7th, Ms. Huang, the tour guide of the group, said that she had never forced tourists to spend money, and she was not given a room card that day. Because the tour fee was too low, the other two only spent 100 yuan, and wanted to communicate with each other and make some consumption appropriately. There was an argument after the misunderstanding. At present, the Guilin tourism department has been involved and the incident is being verified.

Netizens said that "if the consumption is not up to standard, the room card will not be given."

On February 6, a netizen said that he was forced to shop when he participated in a tour group in Guangxi, and the video that did not meet the consumption standard and did not give the room card attracted attention.

The video shows that an old man had a dispute with the tour guide at the front desk of the hotel. The old man said that the other party forced shopping and had a violent tendency. The woman said that only two people spent 100 yuan, "Eat, drink and have fun to get back to 600 yuan for free."

Jim journalist learned that the video was shot at the front desk of a hotel in Guilin, Guangxi. The woman is a local tour guide in Guilin, and two old people are tourists. They joined a tour group from Hainan to Guilin and Beihai.

Hotel front desk tour guide has a dispute with tourists (video screenshot)

On February 7th, photographer Mr. Chen told reporters that he lives in Hainan and is also a tourist of the tour group. 654381On October 24th, he saw the introduction of a tour group in a local tour group. "It is said that the registration fee 100 costs 298 yuan. At the end of the trip, everyone will return to 600 yuan. " Mr. Chen said that when the tour fare was so cheap, he knew it was a shopping group, but his wife was very moved and signed up with her. She set off from Hainan on June 26, 65438.

As can be seen from the travel itinerary provided by Mr. Chen, the reporter from The Paper will depart from Hainan and travel to Guilin and Beihai for 6 days and 5 nights. 298 yuan is a must. On the way, Lijiang River, Jinshuiyan and other scenic spots, as well as kitchen utensils exhibition hall, latex experience hall and more than a dozen shopping spots were arranged.

Tour itinerary (photo provided by interviewee)

"There was no mention of minimum consumption at first. Later, in the car, the tour guide surnamed Huang said that everyone must spend 400 yuan every day, otherwise they will not be given a room card. " Mr. Chen said that around1on the afternoon of October 28th 10, two elderly tourists spent less, which did not meet the standards that the tour guide said in the car. In the evening, the tour guide had a quarrel when communicating with them.

"The two old people continued to travel with the group the next day, then went shopping and bought a lot of things, and nothing happened beforehand." Mr. Chen said that four-fifths of his daily trip is at the shopping point. He spent about 200 yuan shopping, and finally he did return to 600 yuan. "Many people in the group bought things, including silver combs, bedding and air fryers. And many people spend 10 thousand yuan on shopping. "

The tour guide denied compulsory consumption.

"As a tour guide, I can't tell tourists the minimum daily consumption of 400 yuan." On February 7th, Ms. Huang, a tour guide, told The Paper that the tour fee was very cheap, and everyone knew it was a shopping group. "It's right to spend some money shopping in the right place."

Ms. Huang said that the couple who had an argument with her at that time spent 100 yuan from beginning to end, including the tourists who made the video, which was less than 40 yuan. "At that time, I just wanted to communicate with them when allocating room cards, hoping that tourists could buy some tomorrow. However, the old man's personality is very anxious. He saw someone else take the room card and thought I wouldn't give it to him, so he quarreled with me. "

"In the shopping store, I have never asked tourists to force consumption." Ms. Huang said that the room card would definitely be given, and the video was not complete at that time. "I didn't take it when I advised the tourists in front, and I didn't take the room card when I went upstairs to sleep for the elderly couple. Just when I was arguing with tourists. "

Ms. Huang said that the two old people who quarreled with her were emotional at that time, but they bought 200 pieces of things from Qian Qi the next day. She also apologized to them. The two sides have shaken hands and the tourism department has been involved in the investigation. "Now I especially regret that I didn't control my words and emotions at that time."

On February 7, the staff of Guilin Culture, Radio, Film and Television Tourism Bureau said that they had paid attention to relevant public opinions and were currently verifying and handling them.