Ticket inspector work summary

Ticket inspector work summary 1

The National Day holiday of 2019 is coming to an end. This Golden Week transportation work is the first appearance of xxxx company to the public since its establishment, so it is of great significance. In advance, the superior leaders made key arrangements for this, focusing on early warning and preparation in advance. The department also made various plans to deal with emergencies during the long holiday. Just like the name of "xxxx", this transportation work achieved "smooth" and The effect of "and".

Smooth means that all tasks can be completed relatively smoothly, which is mainly due to careful pre-holiday preparations. In addition to proper personnel arrangements, four ticket check-in equipment are also arranged specifically for overtime use, and dedicated personnel are arranged to take charge. Special planes will be used during the peak passenger flow on October 1, making it busy but not chaotic. Of course, the National Day Golden Week and the Mid-Autumn Festival holiday are staggered, which disperses part of the passenger flow, which is also one of the reasons to ensure smooth order.

Harmony refers to the cohesion of everyone, truly achieving unified thinking and unified pace, demonstrating a united and efficient team spirit. During the peak passenger flow period on No. 1, all employees worked full time and took transportation seriously. The staff who guide passengers in the overtime area of ??the assembly line have the hardest time, spending most of the day organizing passengers to queue up and maintaining order under the sun; our ticket inspectors also patiently respond to passengers on duty and calm the irritability of queue passengers. Everyone works together to ensure the safety of passengers as soon as possible. Shipping out quickly.

Of course, there will be shortcomings even if there are achievements. The shortcomings I see are as follows:

First, the preparation work is sufficient, but there are shortcomings in details. For example, the overtime zone 4 ticket gate is for overtime buses bound for Liaocheng and Rizhao, but many of the tickets purchased by passengers are marked as overtime zone 1, which delays the passengers’ boarding time and causes inconvenience; another example is that some passengers bring The child took the bus but did not buy a ticket for the child, so he had to change the bus, which wasted a lot of time. This may be avoided if there are signs when buying tickets.

Second, as passengers’ awareness of rights protection continues to increase, the way of speaking to passengers needs to be improved. How should passengers respond when the overtime bus doesn't come for a long time and the passengers become restless? Of course, it is best that this situation does not occur, but if it does occur, it cannot be solved by just "please wait a little longer." The ability to solve emergencies needs to be continuously strengthened.

In short, in the future work, as a ticket inspector, I think what needs to be paid attention to is to strictly follow the work process. This is a manifestation of attention to details and the greatest guarantee to avoid errors; secondly, Strengthen business learning. After the station was merged, many lines were added, and departure times were also changed. All of these require understanding and memory. Only by continuously enriching one's own knowledge can we answer all kinds of inquiries completely and correctly, making passengers feel at ease and at ease; again It’s about improving your problem-solving abilities. Only by continuously accumulating experience can we improve. As the saying goes, "If you take a hard time, you will gain wisdom." Therefore, the key point is not to be afraid of things, not to avoid them, and to dare to take responsibility. Through continuous improvement, I hope that I can make greater progress in the future. Ticket inspector work summary 2

In the past few months of work, with the support and help of my leaders and colleagues, I have strictly required myself and completed my job well in accordance with the requirements. During this period I also learned how to sell tickets, and experienced the positive atmosphere in the ticket office. They all worked hard against the clock, changing staff every hour, and informed passengers at window 14 that the East Hall is a state-owned station. Passengers take the wrong train due to individual influence.

After learning about ticket check-in, every time I arrive at a departure point, I have to inform passengers to check in and get on the train. When I see if any passengers have mistakenly looked at the ticket gate, I will carefully explain the number and direction of the ticket gate to the passengers. , I also went to study at Expressway. The staff at Expressway are really admirable. In the scorching sun environment, they are still working so united and happily. This is a concentrated expression of a firm team spirit. The formation of team spirit is not Team members are not required to sacrifice themselves. On the contrary, they express their individuality. Their expertise ensures that members have a clear willingness to collaborate and the inner motivation generated by their collaboration methods to achieve the task goals together. If there is no correct management system, there will be no good professional mentality and dedication. , there will be no team spirit. Through these few months of study and work, the working mode has been improved, and the working methods have been greatly changed

1. The daily management work of the service desk, as a service As a member of the desk, I clearly realize that the service desk is a management organization under the direct leadership of the squad leader. It is the backbone of internal and external communication and coordination, and the center that promotes all work toward the goal.

2 Strengthen your own learning and improve your professional level. Because you feel that you are lacking and your knowledge, ability and ability to mobilize are far from your position, you do not dare to take your work lightly and learn from the leaders around you and your colleagues. Study, be able to treat various work tasks with a correct attitude, love your job, actively improve your professional qualities, strive for work initiative, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and work quality

3. Existing problems and future efforts. I am dedicated to my job, but there are also some shortcomings. The main ones are: first, as a member of the service desk, it is a new position for me. Many jobs are done on the side. Thinking about it, I can't work with ease and my work efficiency needs to be further improved.

Secondly, some work is not detailed enough and some work coordination is not in place. In the future, I should seriously improve the level of business work and contribute what I should contribute. I should work hard The first is to strengthen your studies, read more books on service and learn more about work, and the second is to adhere to the principle of seeking truth from facts, to report the situation to the superiors, to truly be a good employee, and to abide by the internal regulations of this site. system, safeguard the interests of this site, actively create higher value for this site, and strive to achieve greater work results. Ticket inspector work summary 3

One year passed quickly. During the year, with the care and help of the squad leader and colleagues, I gained a deeper understanding of my job and improved my ideological consciousness. For further improvement, this year’s work summary mainly includes the following items.

1. Ideological and political performance, moral quality and professional ethics

Ability to actively study political theory through newspapers, magazines, and books, abide by disciplines and laws, conscientiously study responsibilities and regulations, and love one's job Dedicated, with a strong sense of responsibility and professionalism, proactive and conscientious in learning professional knowledge, correct work attitude, serious and responsible.

2. Professional knowledge, work ability and specific work

As a ticket inspector, although the work is a bit boring, I still persevered and learned from my colleagues humbly at work. , ask for advice, clarify the work procedures and directions, improve the work ability, form a clear work idea in the specific work, be able to carry out the work smoothly and complete the job skillfully and satisfactorily.

In this year, I actively completed my job with the goal of doing a better job.

1. Confirm and verify the tickets carefully and responsibly.

2. Maintain the order at the entrance of the scenic spot. In case of congestion or queue jumping, tourists should be reminded to check in tickets in order to avoid stepping on and being injured, which will affect the mood of tourists.

3. Answer all questions to the best of your knowledge. When tourists ask for directions or other matters, do not make things difficult or deceive tourists. If you are unclear, ask other colleagues in a timely manner and strive to give tourists a correct answer.

4. Improve the sanitation of the surrounding environment, clean the surrounding environment in a timely manner, and remind tourists not to litter and smoke to avoid fires.

3. Work attitude

Love your job, treat every job correctly and seriously, be dedicated to your work, enthusiastically serve tourists, abide by labor discipline, and ensure attendance on time. Make effective use of rest time to ensure work is completed on time.

Looking back on this year’s work, although there has been some progress and achievements, there are still deficiencies in some aspects. In the future work, I will work hard to improve my shortcomings, improve my work ability, strive to do a better job and improve the quality of service. Ticket inspector work summary 4

20xx has passed so fast and it’s time to summarize the work. Time flies so fast. Looking back on the work of this year, with the care of my leaders and colleagues, I followed the station’s Various rules and regulations have been followed to complete their own work well. The work is summarized as follows:

In the ticket inspection work, we face a variety of passengers of different levels every day and perform our duties conscientiously at work. Responsibilities, work standards, the station has always implemented closed departures, strictly follow the work process during ticket inspection, carefully supervise drivers and passengers for violations of regulations, strictly check the arrival of vehicles, the vehicles are neat and orderly, and strictly carry out vehicle clearance, clearance, and departure Safety publicity should be carried out at all times, and overcrowded vehicles are strictly prohibited from leaving the station.

1. Weak sense of responsibility for work. Looking back at my work, I have made many mistakes. My sense of responsibility has not been established. Problems always occur repeatedly. I always think it is a small matter and cannot analyze it. Problem, no awareness of the seriousness of the matter.

2. I don’t have solid business knowledge. I am always lazy in learning and cannot always look back. I do not consolidate new knowledge in time and cannot memorize it by heart. I always act like I am learning something new. , This makes me very passive at work. When passengers ask, I should answer them quickly, but relying on the computer not only wastes my time but also delays the passengers' itinerary.

3. I am not observant enough and am not sensitive to the existence of unsafe factors such as violations. When the industry wants to create dangerous factors, there will definitely be traces. Sometimes I do not work carefully enough, do not pay attention to things, and do not pay attention to things in a timely manner. Unable to analyze the situation in a timely manner after discovering dangerous behaviors of business owners.

4. Unable to take the initiative to find and solve problems. Always realize the problem only after it happens. Lack of experience and business knowledge, lack of flexibility in handling problems, and always want to rely on others when solving problems. Very strong.

Next year, you must solidify your business knowledge and never forget to look back often. Strictly follow the work process at work, do the work at the front, and achieve true safe production. Do things carefully and responsibly, do not rush for quick success, but follow the steps step by step. Learn more from others, ask more about other people's valuable experiences, and use your brain more to enhance your work responsibility through your own strict requirements. Actively cooperate with the team leader's work to bring our department to a higher level. Continuously improve personal qualities, maintain a positive and optimistic attitude, be polite to guests, and learn language skills, so that passengers who come to the terminal can always feel our warm and thoughtful service.

Passenger service work is the window of Zibo’s image and the starting point of service. “Passengers are our food and clothing parents. In order to better serve passengers in the future, let passengers feel at home when entering the station. We must do our best in the future.” Work, correct your work attitude, adjust your mentality, help each other solve problems when site friends need help, learn from new employees, dare to speak, dare to do, and dare to think

Review this paragraph. During the work, we saw the unity of everyone, everyone worked together on May Day and the Dragon Boat Festival, the hard sweat when working overtime and the satisfied smiles of seeing off the passengers, enriched our life and work, not only increased our work ability, but also made Our rich life experience. The existence of this meaning is what work brings us, so we should cherish our current work, cherish a good life, and create a better terminal.

　20xx. The new year has slowly come to us, and 20xx has quietly left. In the blink of an eye, one year has passed. In the past year, we have experienced the Spring Festival holiday, the art exam through train, the Qingming holiday, and the May holiday. The short holiday, the Dragon Boat Festival holiday, the National Day holiday, and the Spring Festival are coming again. There will be festivals in every month in the past, and I have grown up after practicing each festival. As the saying goes: "Live until you are old and learn." When you grow old, there is no end to learning!', I am constantly summarizing and learning every day, whether it is in business or work skills, I am constantly adding to it. Every year I grow up, I always sum up my experience. Accumulated, looking back on my work in 20xx, I divided my work positions into four categories, namely: ticket gate, ticket gate, tertiary industry sales and publicity and reporting group work. In this regard, I have a summary of my work in 20xx. Let’s make the following summary:

1. When working at the ticket gate, in addition to strictly controlling the work process, you must face everything carefully, from starting the train to checking the cargo ticket. Every step cannot be ignored!

(1) Closed departures must be carried out, vehicle clearance must be thorough, departures must be clearly inventoried, publicity must be in place, especially in rainy, snowy and foggy weather, drivers and passengers must be reminded to slow down and check the cars. Safety facilities on the road, especially in winter, when the weather often changes, be sure to check them.

(2) Check the driver's and passenger's procedures and dates to be sure, and be careful not to be careless to prevent expired documents.

(3) Fill in all kinds of documents. For cargo tickets, be sure to quote the price, write it correctly, pay attention to the date, arrival station and number of pieces. For the passing shuttle bus, be sure to check the relevant cargo manifest to see if it is qualified. When issuing cargo invoices, you must be flexible on the stipulated price. If you have any problems or questions, report them to the leader in time. After discussion, you will make a reply. There was an expiration date that was not found, resulting in the passenger car being detected when it arrived at the exit. In the future, Check carefully during the inspection

(4) During peak passenger flow, be sure to make preparations before the holiday, especially work supplies and precautions. There are many children during holidays, so queue up in advance. , see if there is a half-ticket that is high enough and you have not bought a ticket. When there are many people, you must be optimistic about the half-ticket. Count the number of people when the train leaves. If there are unchecked seats, place them in time. It is forbidden to waste resources. When special situations arise, you should handle them flexibly, especially luggage problems. We should handle it flexibly, explain things to passengers well, and move forward.

(5) Check for violations of regulations and disciplines, and ask to look back often. Look behind you more when nothing happens, pay more attention to the dynamics of drivers and passengers, observe the behavior of strange passengers, and think more Take the first step, think more, and strive to discover violations every month.

(6) Do a good job of helping each other among neighbors. When there are young employees around you, you should set an example and encourage the young employees around you to help each other when they have difficulties, even if you don’t work long hours. , but for their new employees, they are also considered old employees. They should help each other, extend a helping hand when they need them, do a good job of teaching and teaching, and learn from those around them. Positive energy, learn and learn from the good things of others.

2. What impressed me the most while working at the ticket gate was the mutual help. I saw the beauty of my colleague Tian Mi and was deeply touched. I reflected on my own work and combined with her strengths, Compare yourself, learn from her strengths, correct your own shortcomings, let yourself change from the heart, and implement this change into actions, which is the so-called gratitude reward. The station gave me hope when I was in the most difficult time. , gave me warmth, and I turned this warmth into the motivation for my hard work. While doing my job well, I repaid the leadership for their concern for me. I discovered more violations and generated more income. I observed the dynamics of the drop-off area at the exit, and Suspicious persons around should check the dynamics of departing vehicles. It is strictly forbidden to pick up passengers, load goods, and unload goods without permission outside the station. Strictly control the situation, implement the requirements of "three no entry, six no exit", and check the number and number of goods. For the date, especially for the passing shuttle bus, you must also check the bus number, count the number of people, and check the ticket type to avoid errors. The exit depends on mutual cooperation. If the four people cooperate well and coordinate well, the work will be smoother and the division of labor will be clear, so that the work can be completed better.

3. Regarding the sales of tertiary industry, it has slowly begun to increase from the beginning. I have been looking for experience, but the speed is a bit slow. I am also very anxious when I see others selling more than 1,000. , every time I summarize the reasons why my sales are not high, but the search is not accurate enough. Although I try my best to sell, it is still not ideal. In the next step of sales, learn more about other people's skills, intermediary other people's experience, and strive for Let your total number increase and contribute more to income generation!

4. In the publicity and reporting team, the work is divided into individuals. Blog supervision, registration of good people and good deeds, and forwarding of the main station micro platform are all supervised by dedicated personnel. Each has its own tasks, except for the blackboard newspaper work, which is more difficult. , I tend to procrastinate in doing things by myself, have a poor sense of innovation, and can’t come up with a good section plan, which makes the blackboard report stagnant. I also hope that colleagues and team leaders can take the trouble to help, give some opinions or suggestions, or have better templates. Recommend it to us so that we can learn from it!

5. In terms of improving service skills, we continue to strengthen the use of civilized language, the use of Mandarin, extended services and other services, so that our services can be integrated into our work and implemented in every In the details, when a passenger comes to me and needs help, I will do my best to help him. No matter what problem he encounters, as long as the passenger comes to me, I will do my best to help the passenger solve it, no matter it is Whether you lose something or ask for something else, you must put yourself in the passenger's shoes and be responsible for the first question.

6. The biggest improvement I have made is that I became a master and had my first apprentice: Li Fangyuan. For me, I am quite pleased to meet a lively and lively apprentice. She is a cheerful and humble beauty. Although she has not been working for a long time, she is quite excited to be a master for the first time. This shows that I have grown a step further. I have slowly entered the ranks of veteran employees. I have to set an example and pass on my good aspects to her. I always firmly believe that a strict teacher will produce a good apprentice, which may not be acceptable to them as newly graduated college students, but I still resolutely used this law. I am very fortunate. My apprentice understands what I do very well. Although I have a bad temper and often scold her and teach her a lesson, she still accepts it humbly. Here I want to say thank you to my apprentice! Thank you for your tolerance and understanding of me. In the future work, we must learn from each other. I learn from his cheerfulness and mentality. I will always be happy. When something happens, I have to find out the reason. Don’t She is always obsessed with the consequences. After doing well, if she makes a mistake, she must face it and improve, and try not to make the same mistake. Seeing her grow and improve day by day, as a master, I am very happy. I also want to set an example, set an example, and strive to be an excellent master in front of her apprentices, supervise each other, and make progress together!

I have too many shortcomings, whether in daily work or in group work, there are mistakes, big and small. In the group work plan, there are cases where the plans made cannot be completed and there are plans. Failure to turn in work on time, procrastination in doing things, not being meticulous in completing the work, simply completing it without being refined, lacking a sense of responsibility and self-motivation, and not setting corresponding goals for yourself, Make yourself unable to make progress, being careless at work, lacking a sense of delicacy, and lacking a sense of initiative. Although a lot of work is completed on time and in quantity, it does not lead others to complete related things, and lacks a sense of initiative. . They have no sense of innovation, always follow the steps, are not innovative in the work of the group, and do not take the initiative to do research themselves, resulting in the overall lack of innovation in the group.

After finishing the work summary for 20xx, let’s talk about the work plan for 20xx. The work plan for 20xx is as follows:

(1) Continue to learn business knowledge and summarize your daily work Summarize the results and holidays, strictly implement your own work procedures and related work, and help each other between neighbors and colleagues.

(2) Cultivate more awareness of innovation in myself, and hope that my colleagues can advise me if they have good suggestions, and I will humbly accept them and adopt them appropriately

(3) At work Strengthen the initiative and enthusiasm of work, provide good service, strictly prohibit any complaints about service quality, strengthen your business knowledge and skills, implement your own services into your work, do every step well, and grasp every small detail. , strive to make yourself more meticulous.

(4) In the sales of the tertiary industry, you must summarize your own sales experience, learn from colleagues who are good sellers, and let the experience be digested and become your own way to make a fortune. Don’t be discouraged and get better with each setback. Be brave, set higher and higher goals for yourself, and make yourself continue to make progress.

The shortcomings of the department:

(1) The initiative awareness of young employees is too poor. There are many people who mind other people’s business. I hope that new employees can strengthen their sense of responsibility and not take things for granted. The work is divided too clearly, no one is supposed to do which work!

(2) Team awareness is weak, no one will pick it up if others drop it, mutual supervision is not in place, and good reminders and supervision are not possible!

Evaluation:

For the section chief, sometimes he is too anxious. I hope the section chief will not get too angry when problems arise. Not only will he be so angry that he cannot solve the problem, It's not too late to get angry if there is something you can explain clearly.

As for the deputy section chief, he is too hesitant to do things. I hope ** can consider things more comprehensively and don’t just think about half of it. He should make corresponding preparations before handling the problem. His memory is not very good. You can get a Write it down in a notepad. Ticket inspector work summary 6

In the blink of an eye, 20xx is coming to an end, and the new year is about to arrive. During this year, I was still engaged in the work of a ticket inspector. In work practice, I strictly implemented the 6S management policy proposed by Zhang Zhan. I focused on educating employees, being able to communicate with colleagues in a timely manner, and being able to communicate with leaders in a timely manner. Report in a timely manner, provide timely guidance to apprentices, and actively leverage the experience of veteran employees to provide work convenience for everyone. In the work, we can also be patient, careful, attentive and sincere to passengers, always put the needs of passengers first, and adopt the service attitude of "worrying about passengers first, and enjoying them last".

In the work of checking tickets, I always practice the spirit of the "cross" policy, constantly improve my business skills, constantly learn their strengths from new employees, and drive us forward together through their surging passion. . In the learning process of "integration, learning, change, and promotion", I also put forward new plans for myself, continued to strengthen the improvement of my own quality, and took learning site route maps and passenger transportation knowledge as the first choice courses. Through continuous dictation and recitation, "Disciple Rules", "Disciple Rules" and small business training that is tested every Monday, the team has set off an upsurge of "learning business and striving for promotion" within the team. It has become a habit to organize all kinds of utensils in advance before starting work, and organize the day's record sheet when leaving get off work. In terms of execution and communication with owners, we put the station's rules and regulations dialectically with the interests of car owners, and teach them emotionally and rationally. For different businesses, you need to master different methods and be flexible.

I have also had many shortcomings in my work this year. I speak Boshan Mandarin and am sometimes too soft-hearted towards business owners. Nowadays, more and more computers are used at work, and I clearly feel that I am not very proficient in computers, and I am not very energetic at work, lacking the passion and innovation consciousness of young people. In the future work, I will continue to carry forward the leading and exemplary role of the old employees, continue to accept new things and new ideas, communicate more with young employees, learn from the progressive leaders with them, and continue to explore.

The new requirement for myself in 20xxx is to guard against arrogance and impetuosity at work, learn from the strengths of each employee, "take the best and discard the dross" and constantly improve yourself. Continue to implement the "cross policy", strive to do all the work arranged by grassroots leaders, update the existing knowledge structure, look at the current management model with a development perspective, improve business levels, and continue to move forward on the road of standardization and normalization. Contribute to the team building with suggestions and ideas, use the remaining energy, set a good example for new employees, and use their own experience advantages in business knowledge to help them and improve them.