The travel agency purchased tickets in bulk through "special channels" and the ticket information was leaked?

At 6: 00 p.m. on July 3 1, on the D2698 high-speed train from Xining, Ji Chao and his party met the most incredible thing of this trip to Qinghai: 20 strangers were sitting in their seats, and Ji Chao's identity information was printed on the ticket.

Two train tickets with the same passenger information and seats.

Ji Chao told reporters that the travel agencies that know their identity information violate the rules and infringe on their personal privacy, and will defend their rights to the end. On the other hand, passengers who use other people's identities are also very wronged, thinking that they have suffered from the "dumb loss" of travel agencies. What is right and wrong? What role does the travel agency play in this?

People encounter "imposters" on the embarrassing road.

The other party also said that it was very wronged.

Ji Chao is a lawyer. Last month, the unit organized a group building activity, and a group of 20 people went to Qinghai to travel. First, they reported an itinerary at the local travel agency. Later, because the travel agency only bought a return ticket and could not provide the ticket for departure on the same day according to the contract, the two sides terminated the contract. Subsequently, the lawyer provided a copy of the ID card and the travel agency refunded the ticket. Ji Chao and others chose another travel agency and successfully traveled.

On the return trip, Ji Chao and others were told by the tour guide that the 4: 30 return ticket booked by the travel agency could not be taken out because the last travel agency did not refund the ticket for them and the ticket had been taken out. In desperation, Ji Chao and others had to report the loss of the ticket at 6 pm and reissue the ticket at the same time before getting on the bus smoothly.

While Ji Chao and others were traveling, Miss Zhang from another tour group also went to Qinghai. She told reporters that when she returned, the tour guide gave the members two tickets, one was a short-distance ticket from Xining to Haixi in real-name registration system, and the other was a train ticket with other people's identity information. Miss Zhang feels very strange. "Why did you take someone else's ticket?" However, they got into the station with real-name registration system tickets.

In this way, two groups of people with the same ticket met in the No.6 car of the D2698 high-speed train. Both sides were surprised and each had its own grievances. Ji Chao told reporters, "I thought that the train tickets returned were actually resold to others. Personal identity information was stolen. Is this an invasion of privacy? "

Fraudulent use of others' information to purchase tickets

The travel agency said it was very common.

In this process, Mr. Zhou, who is responsible for refunding tickets to Ji Chao and others, told reporters that Ji Chao and others were unwilling to bear the handling fee for refunding tickets, so they gave these tickets to others to reduce losses. He also revealed that this is not unusual in the tourism industry, and it can be said to be the default "hidden rule" in the industry.

Travel agencies have mastered a large number of tourists' identity information by buying tickets on their behalf, which is likely to be stored by travel agencies and used to book a large number of tickets when the ticket source is tight. These tickets are not for the corresponding individuals, but for the next group of tourists who have not bought tickets for real-name registration system.

"This is very common in the daily operation of travel agencies." A travel agency employee said that sometimes tourists ask for a refund for various reasons and other guests need it, so the travel agency will use it, which not only saves the handling fee for refund, but also saves the trouble of going to the train station to refund the ticket.

Is there a "special channel" for travel agencies to purchase tickets in bulk?

The above-mentioned travel agency employees said that travel agencies generally only need to show the ID number of tourists in bulk booking, and do not need the original ID card. In other words, when you pick up the ticket, you can buy it at the window with a copy of the tourist's ID card. Travel agencies have "special channels" in the crew department.

However, the idea of giving travel agencies or third-party ticketing websites the privilege of buying tickets was denied by the staff of relevant railway departments. The relevant person in charge of Beijing Railway Bureau once said that group tickets such as travel agencies need to be registered in real-name registration system more than individual tickets, because non-real-name registration system registration brings greater security risks in the case of huge crowds.

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Reselling and hoarding should be cracked down.

But the group ticketing system should also be flexible.

For his own illegal operation, Mr. Zhou said that he was also helpless. He said that if the operation is not illegal, I am afraid that most travel agencies will lose money.

But Ji Chao does not agree with this statement. He believes that industry violations have led to the theft of personal identity information and "will defend rights to the end."

I met a group of lawyers who had two votes to defend their rights.

Indeed, travel agencies have a lot of personal identity information, which also brings the hidden danger of information leakage.

It is suggested that the railway department should make some changes in the existing system to better balance the rights of teams and individual travelers, not only to ensure the normal operation of travel agencies, but also to prevent ticket scalping, and not to ignore the special needs of travel agencies because of choking on food.