Where should I complain if I want to complain to the Tourism Bureau?

Hello, materials to be submitted:

(1) Complainant’s name, gender, nationality, mailing address, postal code, contact number and date of complaint;

(2) Name and location of the respondent;

(3) Complaint requirements, reasons and relevant factual basis.

3. Time limit for processing:

(1) A decision on whether to accept the complaint will be made within 5 working days from the date of receipt of the complaint;

(2 ) cases accepted will be processed within 60 days.

4. Accepting departments:

The Tourism Law stipulates that if a travel dispute occurs when participating in a travel organized by a travel agency, you should file a complaint with the Tourism Quality Inspection Office where the group organizing agency is located. The group organizing agency is the one who signed the travel contract with you. The contracted travel agency

can report to the local tourism law enforcement brigade. If you are afraid of something happening, you can go home and report to the tourism law enforcement department where the tour group is located. If it doesn't work, you can call the China National Tourism Administration. We are still more strict now than before. Especially after the new tourism law is introduced, you can report it within one month after the trip.

2. Frequently asked questions about travel disputes and compensation standards:

(1) Travel agency breach of contract:

1. Terminate the travel contract before departure, 7 to 4 days in advance 10% of the total payment amount if the contract is canceled on the same day as liquidated damages, 15% of the total payment amount if the contract is canceled 3 to 1 day in advance as liquidated damages, and 20% of the total payment amount if the contract is terminated on the same day as liquidated damages, the above and within 5 working days Refund all fees paid by passengers;

2. If the travel agency fails to complete the work as agreed in the contract, it should actively take remedial measures. If remedial measures are not taken or remedial measures cannot be taken, the travel agency shall be liable for compensation;

3. If the travel agency arranges other items without the tourists' confirmation and requires the tourists to pay, they will bear all the costs.

4. If a travel agency ceases to provide accommodation, meals, transportation, etc. to tourists, it shall bear the necessary expenses for accommodation, meals, transportation, etc. of the same level booked by tourists during the period of suspended travel, and shall provide the tourists with Pay a liquidated damages of 30% of the total fee; if this causes other personal or property damage to tourists, they shall also be liable for damage compensation.

5. Tourists who transfer or join a group without the consent of the tourists have the right to terminate the contract and the travel agency will fully refund the paid travel fees and Liquidated damages shall be paid at a rate of 15% of the total travel expenses; if the tourist learns about it on the day of departure or after departure, the travel agency shall pay liquidated damages at a rate of 25% of the total expenses. If the tourist requests to terminate the contract, the travel agency shall refund the paid fees in full; If the liquidated damages are insufficient to compensate the tourists for their actual losses, the travel agency shall compensate the tourists based on their actual losses.

(2) Tourist breach of contract:

1. If the tourist proposes to terminate the contract before departure, 50% of the total payment for the cancellation of the contract 7 to 4 days in advance shall be paid as liquidated damages.

If the contract is terminated 3 to 1 day in advance, 60% of the total payment will be used as liquidated damages, and 80% of the total payment if the labor contract is terminated on the same day will be used as liquidated damages. If it is not enough to compensate for the travel agency's losses, the actual losses shall be compensated, and the maximum shall not exceed the total cost. The remaining balance should be refunded to the passenger;

2. If the tourist fails to pay the fee as required by the contract, the travel agency has the right to terminate the contract and require the tourist to compensate for the loss;

3. The tourist acts on his own beyond the stipulations of the contract. If the travel agency suffers losses due to the fault of tourists, the tourists shall bear the liability for compensation;

Legal Basis

"People's Republic of China*" **Consumer Rights and Interests Protection Law of the People's Republic of China