Tourism chaos management

There are tourism management chaos in the management of tourism chaos in a certain place, such as farmhouse music and small hotels competing for tourists, gathering people for conflicts, buying and selling hard, and charging arbitrary fees. The leader put you in charge of rectification. What do you do?

First, carry out research work. Contact market supervision, tourism bureau and other departments to form a research group, and go deep into some famous local scenic spots for research. You can also visit the surrounding hotels and farmhouse operators to understand the main problems and their reasons. You can also conduct a special questionnaire survey online, mobilize the masses to participate in the survey, find out the main manifestations of local tourism chaos, and do a good job.

The second point is to draw up a remedial plan. On the basis of preliminary planning, discuss with other functional departments as soon as possible and formulate specific remediation plans, clarify the division of responsibilities of each department, implement the responsibility of remediation plans to departments and people, and establish a communication mechanism as soon as possible to facilitate the next multi-departmental joint law enforcement work.

Third, carry out rectification work. On the one hand, check the business qualifications of farmhouses, small hotels and other business premises, and order them to suspend business for rectification; On the other hand, public security, market supervision and other law enforcement departments should severely punish serious violations involving mass conflicts. If the rectification is not in place within the specified time, they can directly revoke their business licenses as an example.

Fourth, establish feedback channels and form a long-term mechanism. Increase publicity for tourists, and set up complaint hotlines and online message boards. And widely accept the supervision of the masses. This rectification can't be just a gust of wind, but it is still necessary to conduct regular investigations and rectification work such as unannounced visits to effectively safeguard the legitimate rights and interests of tourists and the reputation of local tourism.

Finally, guide the establishment of trade associations and strengthen self-discipline. Encourage large local businesses and travel agencies to set up trade associations, formulate industry management norms, implement a black-and-white list system, and guide the tourism industry to manage and serve itself.