Please write a melodrama about hotel etiquette... urgently needed...

Hotel service etiquette sitcom

Scenario description: At around 8 o'clock in the evening, there were many people eating in the Chinese restaurant of Green Lake Hotel, and the whole restaurant seemed very crowded.

Stage layout: Chinese food layout standards

Character introduction:

Restaurant manager (female): Enthusiastic, generous, considerate service, timely handling of problems, and good at work Be serious and responsible.

Waiter (female): polite, enthusiastic, attentive, and particular about public relations etiquette.

Guest A (female): A young woman, impatient, and unreasonable.

Guest B (male): A young male, not good at talking.

Guest A’s mother, the manager’s daughter Lan Lan (played by the same person)

Curtain start: 7:50 pm, the waiter in the restaurant is clearing the table, and Guest A walks into the restaurant .

Waiter (smiling): Good evening, miss! Welcome to our hotel's Chinese restaurant, we are happy to serve you.

Guest A: I want to book a table for 5 people.

Waiter: OK, madam, please follow me. (The waiter took Guest A to a dining chair and took out the menu for Guest A to order. Guest A put his bag on the stool next to him)

At 8 p.m., Guest B was in a hurry I hurriedly walked into the restaurant. Before the waiter could say hello, I walked into the restaurant and suddenly fell down next to Passenger A. (Guest B sticks to Passenger A’s body and puts his left hand on Passenger A’s bag)

Guest A: Yeah! [screaming]. What are you doing!

Guest B: [faced with shame and moved away]

Guest A: Why are you like this? You took advantage of me and didn’t even apologize. What a quality this person is now! Why come to a five-star hotel?

Guest B: [muffled] I’m sorry.

Guest A: [Impatient] Okay, okay. [Subconsciously rummaging around in the bag, suddenly looking anxious and screaming] Where is my phone? ! [Continues to rummage quickly] I lost my phone! !

Everyone: [Focus on Guest A]

Guest A: [Suddenly remembered] You, it’s you, you stole my phone!

Guest B: [looks ugly] What did you say?

Guest A: You stole my mobile phone! ! ! !

Guest B: Why do you say that!

Guest A: Everyone is watching. Let’s go find the waiter.

Waiter: [notices the commotion here] Hello, is there anything I can do to help?

Guest A: [pulling B] He stole my mobile phone!

Guest B: Who stole your phone? You even stole my phone!

Guest A: Why did you complain first? Are you the only one who still has a mobile phone?

Waiter: [Smile] Can you two please calm down and calm down? Can you please come over here and sit with me and talk? (The waiter brought the two of them to the restaurant manager’s office, asked them to sit down, and poured tea for them. The waiter explained the matter to the manager in the manager’s ear)

Manager: We are calm. Talk about things. Let this lady speak first. (Said with a smile)

Guest A: This person touched me after falling down, his hand was still on my bag, and my mobile phone disappeared at that time. Who else could he have stolen it from?

Guest B: [Interruption] I didn’t touch you.

Manager: Now is the peak period for dining in our hotel. It is inevitable that the restaurant will be a little crowded. I hope you can understand.

Guest A: But my mobile phone is missing. He must have stolen it.

Guest B: Please stop slandering others, okay? Who is the thief?

Guest A: You, it’s you! If not, do you dare to let someone search it? [Stand up, step forward, prepare to search]

Guest B: How dare you, why should I let you search?

Manager: [Polite] Everyone, please calm down. The matter has not been clarified yet, and we cannot search you casually. [Turns to the waiter] Say: Did you see the whole thing?

Waiter: I didn’t see it outside the restaurant at that time.

Manager: Go to the video surveillance room and pull up the video.

Waiter: Yes. (Goed and came back) Manager, at that time the gentleman’s body covered the bag and he couldn’t see it.

Guest A: Can you solve it? The hotel now is a mess, with thieves everywhere, and you can't solve it. If I really can't find it, I will file a complaint against you.

Manager: Please calm down first, the matter can always be solved, and we will think of a solution. If we really can’t find it, our hotel will compensate you. [Looking deep in thought, suddenly thinking of something, he turns towards Passenger A] Well, you can use my mobile phone to broadcast your mobile phone number. If we can get through, can't we find clues?

Guest A: Yes! [Take the manager's cell phone]

[Beep beep...]

Old woman's voice: Hello, hello, who are you looking for?

Guest A: Mom!

Guest A’s mother: Xiao Dan? where are you? Why don't you take your phone when you go out?

What if someone comes looking for you?

Guest A: [Stunned, face turns red] Okay, okay, Mom, I have something else to do, so I’ll hang up now. [Embarrassedly returned the phone to the manager]

Manager: You see, this turned out to be a misunderstanding. Okay, okay, as long as the matter is resolved. [Toward Guest B] Sorry, it was just a misunderstanding.

Guest B: Huh, you were doubting me just now! How can you doubt anyone casually?

Manager: Haha, is this a misunderstanding? Anyone who loses their mobile phone is anxious, right? Men should be more generous! Stop fussing over everything.

Guest A: [Sorry] I’m sorry, I misunderstood you.

Guest B: [Complexion changes for the better] It’s okay, as long as you don’t accuse people unjustly anymore.

The waiter led Guest A and Guest B out of the manager's office, when the manager's cell phone rang.

Manager: Hello, Lanlan? Lanlan, what's going on? Don't cry yet! Lan Lan's voice came from the phone: Mom is bad, mom is coaxing. My mother clearly said that she would go home early to celebrate her birthday today. They have prepared all the gifts, but she is not back yet. Dad said not to disturb mom at work, but she misses her so much, ugh... ugh...

[Tears suddenly welled up in the manager's eyes] Manager: Lan Lan, don't cry. Once you cry, mom My heart is almost broken. Mom finished her work and went home to celebrate her birthday! Lan Lan, mother will not lie to you.

(Guest A and Guest B couldn’t help but be secretly moved when they heard the manager’s words!)

Said emotionally: It’s so rare. People who take their work seriously are really rare. Got it!

-----(End)-------

This sitcom is about: the professionalism of hotel staff, service with smiles, and the sincerity of service staff Start with small things, actively do your own work, resolve guest disputes seriously and reasonably, so that guests can feel the service is in place, so that they can't help but say to the hotel staff from the bottom of their hearts: "Thank you"