Traditional Culture Encyclopedia - Travel guide - What rights do tourists enjoy? What should I bear?
What rights do tourists enjoy? What should I bear?
1. The right to know about tourism products: It means that tourists have the right to know the real situation when purchasing tourism products.
2. Safe tourism right: In tourism activities, the personal and property safety of tourists should be guaranteed.
3. Independent choice: it is the right of tourists to choose tourist routes or services.
4. Fair trade and the right to conclude contracts: tourists and tour operators should conclude travel service contracts to protect the rights and interests of tourists.
5. Right to compensation: In the course of tourism activities, when the personal and property rights of tourists are violated, they should be compensated and remedied according to law.
6. The right of personality of tourists: regardless of nationality or race, tourists should respect and protect their own customs and habits and cannot be discriminated against.
7. Right of complaint and litigation: When the legitimate rights and interests of tourists are infringed, they can directly negotiate with the tour operators who have harmed their interests.
8. Other rights stipulated by laws and regulations.
Tourists' rights: according to the accommodation contract, they can enjoy standardized services and are not treated differently because of nationality, identity, religion, nationality, gender, occupation, etc. Tourists' personal and property rights are inviolable, and they have the right to complain and sue when their legitimate rights and interests are violated.
Obligations of tourists: show valid certificates to the accommodation registration management personnel; Pay accommodation and other legal fees; Do not bring inflammable, explosive, toxic, corrosive and radioactive dangerous goods into the accommodation; No gambling, prostitution, drug abuse, dissemination of obscene articles and other illegal acts; Do not drink too much, make too much noise, affect others' rest, or stay overnight or transfer beds without authorization; Damage to facilities and property, shall be liable for compensation; If the reservation is not applicable, it shall compensate the store for the loss; Abide by the relevant regulations of the mall.
Related knowledge: Travel agencies should provide agreed services for tourists, and the services provided shall not be lower than national standards or industry standards. Travel agencies should give true and clear answers to tourists' inquiries about their service items and service quality. Travel agencies should provide tourists with services that meet the needs of ensuring the personal and property safety of tourists. For projects that may endanger the personal and property safety of tourists, they should make true explanations and clear warnings to tourists, and take measures to prevent the occurrence of hazards; Legal provisions, customs, religious beliefs, etc. If it may cause misunderstanding or conflict among tourists in tourist destinations, it should be explained clearly in advance and suggestions should be made. Travel agencies engaged in tourism business activities must take out travel agency liability insurance. When concluding a travel contract with a tourist, a travel agency shall advise the tourist to buy relevant personal insurance for the tourist. The service items provided by travel agencies shall be clearly marked, the quality and price shall be consistent, and there shall be no price fraud.
legal ground
Tourism Law of the People's Republic of China (revised 20 18).
Ninth tourists have the right to choose their own tourism products and services, and have the right to refuse the compulsory trading behavior of tourism operators.
Tourists have the right to know the real situation of the tourism products and services they buy.
Tourists have the right to ask tour operators to provide products and services as agreed.
Article 10 The personal dignity, national customs and religious beliefs of tourists should be respected.
Twelfth tourists have the right to ask for help and protection when their personal and property safety is threatened.
Tourists who have suffered personal or property damage have the right to compensation according to law.
Thirteenth tourists should abide by social public order and social morality, respect local customs, cultural traditions and religious beliefs, cherish tourism resources, protect the ecological environment, and abide by the code of conduct for tourism civilization.
Consumer protection law
Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.
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