How to receive elderly tourists in tour guide service

Pay attention to the following points when receiving elderly tourists in the tour guide service:

1, reasonably arrange the work and rest time

The tour guide should arrange the itinerary reasonably according to the physiological characteristics and physical condition of the elderly tourists.

First of all, the schedule should not be too tight, the amount of activities should not be too large, and there should not be too many projects. In the case of not reducing the number of projects, try to choose a convenient route and a representative landscape, few but fine, and it is appropriate to look carefully and speak slowly. Secondly, we should appropriately increase the rest time. During the visit, you can arrange a break in the morning and afternoon. You should arrange to go back to the hotel for a while before dinner and watching the show. Don't go back to the hotel too late for evening activities. Finally, groups with elderly tourists should not be provoked and induced to avoid physical exertion and danger.

2. Do a good job of reminding

Older tourists have poor memory because of their age. First of all, the tour guide should explain the activity arrangement of the next day repeatedly every day to remind the matters needing attention. For example, forecast the weather and remind people to change clothes, wear rain gear and sports shoes. When entering scenic spots with many tourists, visitors should be reminded to be vigilant and take their belongings with them.

Because foreign tourists are unfamiliar with RMB, and they are old and have poor eyesight, it is difficult to use it. In order to be convenient to use or not to be cheated, they should be reminded to prepare an appropriate amount of small face value RMB. In addition, due to eating habits and physiological reasons, the number of trips to the toilet is appropriately increased with the elderly tourists.

3, pay attention to slow down.

Most of the elderly tourists are not flexible in their legs and feet, and sometimes even unable to do so. When taking a tour group, the tour guide must pay attention to slow down the walking speed, take care of the elderly tourists who walk slowly or fall behind, and choose a place with flat terrain and few steps to prevent falling and injury. When explaining to experienced tourists, tour guides should also slow down, raise the volume, enunciate clearly and repeat several times when necessary.

4. Answer questions patiently

Older tourists like to get to the bottom of their travels and are eager to find out. Besides, they are old and have poor memory. They often ask a question several times. In this case, the tour guide should not express his disgust, but should answer patiently and tirelessly.

Extended data

Through the guide's explanation, let tourists know about a country (region), thus expanding the influence of traditional culture and modern civilization of a country (region); Through good life service, visitors can understand the virtues of politeness and hospitality of the people of a country (region), as well as their mental outlook and moral level.

Doing a good job in tourism life service can make tourists believe that with such a tour guide, their tourism activities will be smooth, thus generating a sense of trust and gradually eliminating the strangeness at first sight. Providing good life service can make tourists' lives colorful, relaxed and happy, and the relationship between tourists and tour guides is harmonious, which is conducive to tourists' concentration and listening to tour guides' explanations, so that the explanation service can achieve good results.

High-quality explanation service can deepen tourists' understanding of tourist attractions and natural and cultural landscapes, so that they can increase their knowledge and gain more travel fun and spiritual enjoyment. High-quality explanation service can make up for some shortcomings in life service to some extent and eliminate the unhappiness caused by unsatisfactory life service.

In a word, tour guides should not only strive to improve the quality of tour guide explanation service, but also take care of tourists' travel life wholeheartedly, provide more attractive and targeted services, and let tourists enjoy the greatest pleasure during the tour.