Suggestions on how to strengthen the construction of scenic spots, optimize the tourism order and continuously improve the overall tourism service level of scenic spots

First, improve the management system and establish the assessment and reward mechanism. Strictly control the import of tour guides and interpreters, pass strict examinations, and select qualified tour guides and interpreters; Establish a qualification certificate revocation system, standardize and strictly implement the industry import and export system; The implementation of the first question responsibility system, not buck passing, tourism professionals should strive to achieve smiling service; Formulate effective reward and punishment measures to improve the professional ethics and professional level of employees to meet the needs of tourism services.

the second is to strengthen training and establish a long-term mechanism for training. Regularly train tourism service personnel in turn to improve the level of explanation and service quality; Give full play to the role of the tourism authorities, effectively put the training work in an important position, make long-term plans and short-term arrangements, and make the training work in tourism professionals standardized, institutionalized and regular; Set an example and give play to the role of typical demonstration, increase the focus on training excellent tour guides, interpreters and waiters, and promote the improvement of the overall level of tourism service personnel in our city.

the third is to establish a tourism service quality supervision system. Give full play to the supervisory role of social forces and news media, regularly follow up and supervise the service quality of hotels, hotels, travel agencies and tourism service personnel, and take their evaluation as an important basis for the evaluation of hotels, hotels, travel agencies and tourism service personnel; Combine news media exposure with strengthening the industry management of tourism authorities, and solve problems in time when they are found.

the fourth is to increase the supporting construction of tourism service facilities. Set up eye-catching tourist signs at city entrances, intersections, bus stops and scenic spots; Optimize bus routes and open direct buses between major scenic spots; Set up benches and other facilities for tourists to rest inside and outside the scenic spots; Combine tourism with the promotion of Chinese culture to increase cultural performances and folk experience; Strengthen the management of parking lots and sanitary facilities in various scenic spots, and constantly improve the hardware level of tourism services in our city.