How to write a travel website planning book?

The goal of "Online Platform for Tourism Enterprises" of 51.com is the combination of website business and website function. The business scope of the website is to provide fast and practical basic online services for users of tourism enterprises; The function scope of the website is to provide online application services including office functions for enterprises on the Internet.

"Online platform for tourism enterprises" is an ASP-operated website business platform for the needs of tourism users and industry operators. Almost all website management functions are integrated in the platform, including agent management, user management, resource definition, service customization, rate setting, business strategy management and other management functions. Integrating online agency service, application service integration, operation management and other functions into a unified platform system enables operators to easily provide streamlined, factory-oriented, low-cost and efficient solutions for tourism enterprise customers, and conduct enterprise publicity and information exchange on the Internet.

Second, the content of the program.

This solution integrates almost all the functions of ASP website operation, and integrates the functions of operators' integrated online business management system, operation system management, agent business support system, shopping online service portal and various applications into a unified platform system.

Integrated online service management system for operators

Through the integrated service management system, website operators can comprehensively and uniformly dispatch and manage the functions of the online service portal of operators, such as resource allocation, service customization, tariff management, business strategy, user and agent management, order processing, system opening and so on. It enables operators to control and manage main processes and business objects clearly and smoothly in complex business processing.

Agency business support system

The concept of integrating into the business supply chain can manage multi-level agents and multi-level user members, which embodies the design concept of WITS taking operators as the service center.

Agents can use the business management system provided by operators to carry out the agency business of ASP services. The agent browses and inquires the resources, services and rates provided by the online service portal of the operator through the agent background business management system; Manage your own development users, orders placed by users and your own expenses.

Shopping online service portal

Support two shopping modes: users order through the service of the agent's website; Users order services directly on the operator's website. It is a BtoB shopping mode for users to order services through the agent's website. It is a BtoC shopping mode for users to order services directly on the operator's website. Shopping online service portal is the operator website portal. Includes modules such as registration and login, online service configuration and online service purchase.

Operating system management

Realize the management and monitoring of database, space, domain name and website including platform system; Realize the distributed deployment of platform system architecture; Realize the timing acquisition and monitoring of hardware and platform performance data; Realize customized analysis, measurement and early warning of hardware and platform performance collection data. Provide a system-level management platform for Asp operators, which mainly realizes semi-automatic management of space, domain name and site, automatically collects system performance data at regular intervals, and customizes performance measurement and early warning.

Self-service website system

Including customer self-help website building system, customer website and other parts. Through the website creation system, travel agencies can apply for domain names in real time, deploy websites in real time, browse in real time, adjust the structure in real time, modify templates, manage columns, publish content, manage files, monitor status, and choose customizable services such as online communication and forums. Even computer users or multi-level organizations can quickly complete the self-service application, establishment and maintenance of websites online.

Online shopping system

Online business model (B2C) between tourism enterprises and consumers. B2C e-commerce has advanced and complete online shopping function and powerful background management function. Merchants can quickly build an online business platform with personalized storefront, interactive sales, commodity management, sales statistics, order tracking, membership management, vendor management, strategy management, online payment and other functions by using online stores. Can meet the promotion and sales of a variety of tourism products.

Enterprise mail system

It is an electronic post office system used independently by tourism enterprises. When you need to manage all your mailboxes in a unified way, such as sending and receiving, centralized backup, etc. , you can consider setting up an electronic post office. You can divide the space at will and assign multiple mailboxes to employees. Customers who use the "Group Mailbox" do not need to purchase additional hardware or software, nor do they need to be equipped with senior system administrators. All application services are supported by the cluster management department.

Travel agency information release system

It mainly completes the product information release of travel agency members, so as to provide information for other fellow members, hotel members and the public and improve service quality and efficiency. The information of travel agencies mainly includes the release of tourist routes, the quotation of ground-based tourist routes and the quotation of ground-based individual services. In order to provide passengers with more economical and convenient ground connection information, the ground connection information is specially separated to provide information of a single ground connection service.

Hotel information publishing system

Hotel information system is a module to introduce hotel service information, service quotation and service characteristics for tourists and tour groups, which is mainly divided into three aspects: hotel information release, hotel information maintenance and hotel information retrieval.

Message publishing system

An important channel for the release of product/supply and demand information, which directly pushes the information to members' mailboxes. Among the various products/supply and demand information released every week, selected parts are packaged and processed into electronic publications of B-week nature, which are distributed to members through Maillist.

Third, the program features

Unified customer portal system

Composite system operating platform

Architecture design of multi-station cooperation

Flexible agent service system

Unified multi-level user management

Flexible role control

Strong security mechanism

Centralized system management

Powerful background support system

Appendix: Solution of Hotel Air Ticket Reservation System in Tourism Industry

The solution of hotel reservation system in tourism industry is that tourism enterprises promote and support all-round business for national and transnational users, agents, distribution points and salesmen, which can quickly realize flexible and unified management of members, membership cards, hotel listings, ticketing, prices, discounts, expenses and sales policies.

Functions include: customer or member information management, transaction information management, membership card issuance management, consumption points management, complaints and feedback, current settlement, performance reward and punishment, call center (CTI) integration, fax integration, SMS integration, etc. To meet the needs of enterprise sales automation, customer asset management and sales opportunities.

The functions of "Hotel Reservation System for Tourism Industry" include:

Reservation card management system

Member consumption management system

Hotel guest room state management system

Reservation business management system

Financial settlement management system

Agency business management system

Receipt and payment management system

Bank card payment management system

Multi-mode reservation system (self-service reservation system)

Internet information portal system

System and its operation management

The core functions of the system: without the support of a perfect information system, it is almost impossible to book business for more than 5,000 nights, unable to support fast service and accurate and effective membership management, unable to settle accounts with hotels in time and accurately, and having high business NoShow. So the reservation system is a core, similar to the bank management system. Telephone, fax and manual services are not enough.

I recommend it carefully.