Experience Sharing of Travel Agency Management-Risks and Prevention of Tourism Products

Tourism activities involve a wide range, great mobility and long chain. Under the influence of COVID-19 epidemic, public health safety risks are more prominent.

Travel agencies should not only guard against routine risks, but also do a good job in the normalization of epidemic prevention and control, which puts higher demands on the risk management and control ability of travel agencies. At the same time, in order to adapt to the normalization of epidemic situation and the ever-changing tourism consumption demand of tourists, more and more travel agencies have embarked on the road of transformation and upgrading, and more and more innovative tourism products have been introduced to the market.

According to relevant data disclosure, the "tour" link in tourism activities is the most prone to risk events, followed by the "travel" link, with the greatest traffic risk in the interval, and the proportion of "food" and "accommodation" is relatively small. The following mainly analyzes the first two points.

"Tour": Risks in Tourist Services in Scenic Spots

Rethink, do tourism products choose scenic spots with inadequate safety management? Does the travel assistant have the ability to guard against the security risks in the recommended self-funded travel projects? Are tourists reminded of possible safety problems in advance before joining the group? Are there any groups or individuals in the tourist list that do not meet the requirements of tourism products? Are tourists advised to buy travel accident insurance? Are there any safety instructions in the package tour product manual? Does the tour guide follow all the way?

Tourists often have the risk of accidental falls and sprains during the tour of scenic spots, which are mostly caused by steep steps, excessive slope and wet ground. In addition, in a relatively unfamiliar environment, tourists fail to fulfill their own safety protection responsibilities and pay no attention to the safety warnings and tourists' instructions in scenic spots. Secondly, animal attacks lead to injuries, mostly because tourists are scratched and bitten by animals in scenic spots. The negligence of scenic spot management, the lack of tourists' awareness of self-protection and unsafe behavior are the main reasons why tourists are scratched and bitten by animals. In addition, at the peak of tourism such as holidays, the number of tourists often exceeds the carrying capacity of scenic spots, and tourists have weak awareness of safety precautions when taking special means of transportation in scenic spots, which can easily lead to accidents.

Product designers carefully choose sightseeing projects, front desk sales strengthen risk early warning, tour guides improve emergency response ability, improve the safety awareness of all staff, and nip in the bud!

"Travel": Risks in Tourism Transportation Services

The traffic risks related to tourism mainly come from the risk management loopholes and safety negligence of travel agencies and tourist vehicle providers. Although the incidence of travel-related traffic accidents is not high, the severity is high, and the consequences of group deaths and injuries are serious. Affected by the epidemic situation, travel-related traffic risks have decreased in recent years, but the temporal and spatial distribution of risks still have obvious concentration and differences.

Rethink, have you signed a standard travel contract with tourists? Do you use legal vehicles with tourism operation qualifications? Have you signed a cooperation agreement with the tourist team (tourist vehicle supplier) and booked the car? Does the vehicle match the previously agreed vehicle information when it leaves the vehicle? Does the tour guide play the role of safety tips and risk prevention during driving?

It's not too late to stop using "black cars" and "black tour guides", carefully choose travel assistants, and fully fulfill the obligation of safety tips.

The new Law on Work Safety came into effect, and the "responsibility system for work safety" was changed to "responsibility system for all employees". What does this mean? The mistakes made in the plan are no longer borne by the "number one" alone. Safety responsibility is specific to everyone, and safety awareness should be in the hearts of every travel agency staff.

In reality, the risk factors in the travel agency industry are not only the personal and property safety liability risks of tourists caused by their own faults, but also the failure to perform the travel service contract caused by objective factors such as force majeure, which is also the risk of economic losses of travel agencies, which also reflects the problem that travel agencies do not fully understand their own risks. I hope this paper can raise the awareness of risk prevention of travel agency managers, and the ideas of "husband and wife shop" and "self-employed shop" should be gradually changed in the future market competition, otherwise they will eventually be eliminated.

If you have rights, you must have responsibilities, and if you have responsibilities, you must be accountable.

Master Xing said travel, a "tourist" wearing a combat suit.

The concentrated outbreak of epidemic in COVID-19 has had an unprecedented impact on tourism. A large number of employees directly related to the tourism industry have lost, a group of people have left, and a group of people have persisted. For travelers, travel agencies are more like the battlefield of life! I have never given up my job. Write something, maybe just to prove that I'm still here!

The content is only a personal opinion, and there are many shortcomings. Look forward to criticism and correction from readers and experts.

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