What should I pay attention to in meeting reception?

1. Greeting etiquette: Greeting and sending are the most basic forms and important links in social reception activities, as well as important aspects of expressing host friendship and showing politeness. Greeting, in particular, is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact. There should be careful arrangements for welcoming guests, and pay attention to the following matters. (a) for foreign and foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and shifts that the other party has arrived, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests. (2) When the host greets the guests at the station or airport, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain it afterwards, they can't eliminate the impression of dereliction of duty and dishonesty. (3) After receiving the guests, you should first greet "You have worked hard all the way", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a famous movie, you can send it to each other. Pay attention to the etiquette of sending business cards: 1. When you exchange business cards with elders and respected people, hand them in with both hands, lean forward slightly and say "Please walk slowly". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?" 2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without looking, and don't throw it on the table. (4) When welcoming guests, prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work. (5) The host should prepare accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, at the same time introduce the accommodation services and facilities to the guests, hand over the plans and schedules of activities to the guests, and hand over the prepared maps or tourist maps, places of interest and other introduction materials to the guests. (6) After the host sends the guest to the residence, don't leave immediately, but stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as the background information, customs, characteristic natural landscape, special products and prices of the guests. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact. Second, the reception etiquette should pay attention to the following points when receiving guests. (1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company. (2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time. (3) The receptionist should have correct guiding methods and postures to guide the guests to their destination. 1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in. 2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests. 3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first. 4. Guidance methods in the living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door). (4) sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea.