What are the emergency plans initiated by the Jiuzhaigou Earthquake National Tourism Administration and various travel agencies?

Jiuzhaigou earthquake national tourism administration and travel agencies launched emergency plans;

First, the National Tourism Administration launched an emergency plan.

1. After the earthquake, the state quickly organized forces to rescue the wounded, evacuated and resettled tourists and affected people. On the evening of August 8, the National Tourism Administration launched the emergency plan for the first time. According to the instructions of Li Jinzao, director of the National Tourism Administration, the Sichuan Provincial Tourism Commission is required to report the safety of tourists quickly and take measures according to the emergency plan quickly. Subsequently, the national tourism service hotline 1230 1 started the emergency plan. Jiuzhaigou tourists can call 1230 1 or ask for help through 1230 1 wechat official account, 1230 1 Weibo, etc.

2. Sichuan Tourism Commission responded quickly.

The Sichuan Tourism Development Committee immediately launched the first-level emergency plan after the earthquake, collected tourist information through various channels such as WeChat group and QQ group established with travel agencies and hotels, and held an emergency meeting on the morning of August 9th 1, set up an earthquake relief working group, and implemented a 24-hour duty system.

3.OTA can cancel the trip for free.

In the face of unexpected situations, major tourism enterprises immediately launched emergency mechanisms to ensure the safety of tourists and provide assistance within their capabilities.

Ctrip Travel quickly checked the safety of local tourists, evacuated tourists urgently, started the emergency mechanism for major natural disasters and the tourism guarantee fund plan, and promised that group tours and free travellers who are about to leave within three days can cancel their trips without causing losses; Hotel reservations in Jiuzhaigou County, Songpan County, Wenchuan County and Maoxian County and check-in before August 3 1 can be cancelled free of charge. At present, Ctrip has urgently opened free housing near the disaster area in Jiuzhaigou County, and the affected people can go directly to the hotel and check in at the front desk of the hotel. Ctrip has arranged a number of special cars in Jiuzhaigou area and prepared mineral water, bread and other foods to help people in the earthquake zone transfer and resettle.

Second, the travel agency launched an emergency plan.

1, CYTS travel promises a five-day lossless refund.

After the earthquake, CYTS Travel promised that consumers can apply for a full refund without loss in the next five days for orders such as group tours, free travel, air tickets and hotels including Jiuzhaigou itinerary. If tourists change their products or routes, CYTS Travel will also provide corresponding discounts or subsidies.

CYTS Travel Network Customer Service Phone 400 600 6666

2. Ctrip provides free resettlement service.

After the earthquake, Ctrip.com immediately checked the safety of local passengers. It also launched an emergency mechanism for major natural disasters and a travel guarantee plan, announcing that group tours and free travellers who are about to leave within three days can cancel their trips without causing losses. At the same time, Ctrip urgently opened free housing near the disaster area in Jiuzhaigou County, and the affected people can go directly to the hotel and check in at the front desk of the hotel.

Ctrip Tourism quickly established Jiuzhaigou Earthquake Safety Management and Emergency Team to comprehensively deal with passenger safety issues. For local free travellers, the "micro-leader" and "global travel SOS" support services have been launched, and passengers can seek help through WeChat or Ctrip App. In addition, relevant passengers and their families can get in touch with Ctrip or seek help through Ctrip's official customer service telephone number 10 106666.

3. Mama Donkey will start the emergency plan as soon as possible.

Donkey Mother Travel Network launched the emergency plan at the first time, promising that all non-travel orders that have booked tickets for Jiuzhaigou, local hotels and domestic long-distance scenery plus wine can apply for a full refund without damage on Donkey Mother Travel Network or call the customer service hotline (10/kloc-0-6060). The person in charge of the donkey mother travel network said that the safety of tourists is the most important, and the follow-up will continue to pay attention to the earthquake situation and provide help to tourists in time.

4. The airline issued a notice of free return and change.

After the earthquake, a number of airlines issued a notice of free return and change, and some airlines said they had started emergency rescue. If necessary, they will obey the government's deployment and arrange to send rescue planes to the disaster area.

Air China said that after paying attention to the news of Jiuzhaigou earthquake, Air China immediately launched an emergency response, and set up emergency command and support teams in Beijing headquarters and Chengdu Southwest Branch respectively to get in touch with Air China Jiuzhai Sales Department in time to coordinate the follow-up flight support work. At present, Air China Jiuzhai Sales Department is working in an orderly manner. After the earthquake, it is confirmed that the pavement of Jiuzhai Airport is intact and the airport navigation facilities are working normally. Twenty-eight minutes after the Jiuzhaigou earthquake on August 8th, Air China flight CA4393 (Jiuzhai-Guangzhou) 2 1:47 took off, and Airbus A3 19 picked up19 passengers at 00: 69 on August 9th. This is the first flight from Jiuzhai Airport after the earthquake.

In addition, Sichuan Airlines and China Southern Airlines (1 1.890,? 0.72,? 6.45%), Xiang Peng Airlines, Jin Peng Airlines, Western Airlines, Shandong Airlines, Tibet Airlines, Spring Airlines (38.900,? 0. 1 1,? 0.28%), Hainan Airlines, Chengdu Airlines and other airlines have issued free return and change notices.

The National Tourism Administration has put forward requirements for travel agencies.

1. Travel agencies should report the number of tourism teams in Jiuzhaigou earthquake-stricken area of Sichuan to Kunming Tourism Department, and report the contact and safety with tourists, and whether there is a return plan. Travel agencies that have not verified that their travel agencies have tourists stranded in the disaster area should also implement the "zero report" system.

2. Start the emergency plan, actively take measures to ensure the travel safety of group tourists and tour guides, and timely adjust the itinerary to arrange the return of tourists.

3. Do a good job in delaying and persuading the team that plans to go to Jiuzhaigou in Sichuan in the near future.

Three ways to refund tickets in Jiuzhaigou scenic spot

In order to ensure the safety of tourists, Jiuzhaigou scenic spot stopped receiving tourists from August 9. The specific reception time of tourists will be notified separately. Visitors who have booked and purchased tickets for the scenic spot on August 9 can apply for refund in the following ways:

1.Visitors who booked tickets online on August 9 can apply for a refund through Aba Lv Wen ticketing reservation website;

2. Visitors who buy tickets for admission to the park on August 9 with cash and self-service ticket vending machines can go through the refund formalities at the scenic spot's Goukou and Aba Lv Wen ticket office (3rd floor, Baihua Business Building,No. Wang County Street 1, the first section of Chengdu First Ring Road, tel. 028-87364878);

3. Cash and self-service ticket vending machines to buy admission tickets on August 9th. Visitors who have left the scenic spot can mail the admission tickets to the ticket office of Jiuzhaigou Administration, Zhangzha Town, Jiuzhaigou County, Aba Prefecture, Sichuan Province with the bank card number, and return the tickets after verification.