What is the service outsourcing industry?

Question 1: What is the service outsourcing industry? Service outsourcing industry is an important part of modern high-end service industry, which has the characteristics of high carrying capacity of information technology, high added value, low resource consumption, less environmental pollution, strong ability to absorb employment (especially for college students) and high level of internationalization. At present, a new round of world industrial restructuring characterized by service outsourcing, service trade and the transfer of high-end manufacturing and technology research and development is emerging, which brings new opportunities for China to develop modern service industry facing the international market. Firmly grasping this opportunity and vigorously undertaking international (offshore) service outsourcing business are conducive to changing the growth mode of foreign trade and expanding the export of knowledge-intensive service products; It is conducive to optimizing the structure of foreign capital and improving the quality and level of foreign capital utilization. According to the requirements of the Eleventh Five-Year Plan for National Economic and Social Development on accelerating the transformation of foreign trade growth mode, building a number of service outsourcing bases, and undertaking the transfer of international service industry in an orderly manner, in order to promote the rapid development of service outsourcing industry, optimize the export structure, and expand the export of service products, the Ministry of Commerce decided to implement the "100 project". Service outsourcing refers to a management mode in which an enterprise outsources its non-core business and uses the best external professional team to undertake the business, so that it can focus on its core business, reduce costs, improve efficiency, and enhance its core competitiveness and adaptability to the environment. It includes business process outsourcing (BPO), information technology outsourcing (ITO) and knowledge process outsourcing (KPO). Service outsourcing enterprises refer to service outsourcers who provide service outsourcing services to customers according to long-term service contracts signed with service outsourcing contractors. Service outsourcing refers to information technology outsourcing service (ITO) and business process outsourcing service (BPO) provided by service outsourcing enterprises to customers. Including: business transformation outsourcing, business process and business process service outsourcing, application management and application service outsourcing, basic technology outsourcing (IT, software development and design, technology research and development, basic technology platform integration and management integration), etc. International (offshore) service outsourcing refers to the service outsourcing business provided by service outsourcing enterprises to overseas customers. Outsourcing refers to an enterprise handing over one or several links in the production or operation process to other (specialized) companies to complete. The scope of outsourcing can be divided into "blue collar outsourcing" and "white collar outsourcing" according to the nature of the work. "Blue-collar outsourcing" refers to the outsourcing of product manufacturing process. "White-collar outsourcing", also known as "service outsourcing", refers to the outsourcing of technology development and support for other service activities. Among them, the outsourcing of technology development and support generally adopts one-time project contracts to seek the services of third-party professional companies, which is called "contract outsourcing"; The outsourcing of other service activities is mostly carried out by professional outsourcers by signing long-term contracts, which is called "functional outsourcing". At present, service outsourcing is widely used in IT services, human resource management, finance, accounting, customer service, research and development, product design and many other fields. The service level has been continuously improved, and the added value of services has increased significantly. According to the survey of American Dunbar Company, IT service, human resource management, media public relations management, customer service and marketing are the fastest expanding areas of global enterprise outsourcing. Demonstration cities of service outsourcing: 20 cities are Beijing, Tianjin, Shanghai, Chongqing, Dalian, Shenzhen, Guangzhou, Wuhan, Harbin, Chengdu, Nanjing, Xi, Jinan, Hangzhou, Hefei, Nanchang, Changsha, Daqing, Suzhou and Wuxi.

Question 2: What is the global service outsourcing industry? "Global service outsourcing" is the transfer of high-end services between modern countries or large enterprises.

In the first stage, it was transferred from the United States, Japan and the European Union to Canada and Russia, and in the second stage, it was transferred to India, China, Viet Nam and the Philippines.

Features are: high carrying capacity of information technology and great added value.

Influencing factors: mainly technology and information network.

Generally speaking, "global service outsourcing" means that some developed countries transfer their non-core business (but the trend is the high-end service content of industries with strong technology and information technology) to developing countries, in order to achieve the purpose of reducing costs and realize that their countries pay more attention to core business!

We must distinguish: chicken technology-oriented, labor-intensive and market-oriented. . . . Unlike these factors.

Question 3: What is service outsourcing in the service outsourcing industry? Service outsourcing refers to a management mode in which an enterprise outsources its non-core business and uses the best external professional team to undertake the business, so that it can focus on its core business, reduce costs, improve efficiency, and enhance its core competitiveness and adaptability to the environment. Service outsourcing enterprises refer to service outsourcers who provide service outsourcing services to customers according to long-term service contracts signed with service outsourcing contractors. Service outsourcing refers to information technology outsourcing service (ITO) and business process outsourcing service (BPO) provided by service outsourcing enterprises to customers. Including: business transformation outsourcing, business process and business process service outsourcing, application management and application service outsourcing, basic technology outsourcing (IT, software development and design, technology research and development, basic technology platform integration and management integration), etc.

Question 4: What is the service outsourcing service outsourcing industry introduction?

Service outsourcing refers to an economic activity in which enterprises separate the basic and non-core IT business and IT-based business processes originally provided by themselves in the value chain and outsource them to external professional service providers. Therefore, service outsourcing should be based on information network technology, and its service work (including business and business process) should be completed by computer operation and delivered by modern communication means, so that enterprises can reduce costs and enhance their core competitiveness by reorganizing the value chain and optimizing resource allocation.

1. China * * * network definition of service outsourcing.

1. 1 information technology outsourcing service

1. 1. 1 software development and outsourcing

Scope of application of categories

Software development and

Development services are used in finance, education, manufacturing, retail, services, energy, logistics and transportation, media, telecommunications, public utilities, medical and health care, etc. Software development, customized software development, embedded software development and package software development are carried out for users' operations/production/supply chain/customer relations/human resources and financial management, computer-aided design/engineering and other businesses.

Software technical services Software consulting, maintenance, training, testing and other technologies * * *

1. 1.2 IT R&D service outsourcing

Scope of application of categories

Integrated circuit design, integrated circuit product design and related technical support services.

Provide e-commerce platform, provide information platform for e-commerce service, etc.

This test platform provides a test platform for the development and application of software and integrated circuits.

1. 1.3 information system operation and maintenance outsourcing

Scope of application of categories

Information system operation

And maintenance services, customer internal information system integration, network management, desktop management and maintenance services; Information system application services such as information engineering, geographic information system and remote maintenance.

Basic information

Technical services Basic information technology services, such as integrated information technology management platform (IT infrastructure management, data center, hosting center, security service, communication service, etc.). )

1.2 Technology Business Process Outsourcing Service (BPO)

Scope of application of categories

Enterprise business process

Design services provide internal management, business operation and other process design services for client enterprises.

Enterprise internal management

Database services provide customers with services such as background management, human resource management, finance, audit and tax management, financial payment services, medical data and other internal management services, data analysis, data mining, data management and data use; Undertake professional data processing, analysis and integration services for customers.

Enterprise operation

Database services provide technology research and development services for customer enterprises, and provide application customer analysis, database management and other services for enterprise management, sales and after-sales service. It mainly includes financial services, government affairs and education, manufacturing and life sciences, retail and wholesale and transportation, medical care, communication and public services, and call centers.

The database service of enterprise supply chain management provides customers with the overall scheme design and database service of procurement and logistics.

1.3 technical knowledge process outsourcing (KPO)

application area

Intellectual property research, pharmaceutical biotechnology research and development and testing, product technology research and development, industrial design, analysis and data mining, animation and online game design and development, educational courseware research and development, engineering design and other fields.

Second, why do developed countries outsource services?

1. is the key to the competition between general technology and core technology. Enterprises outsource the production and services of general technology, develop core technologies and maximize their competitiveness.

2. The competitive region has changed from regional to global. Enterprises must use foreign resources to maintain and expand their share in the global market, and service outsourcing has become an effective model.

3. The rapid development of information technology provides a technical basis for service outsourcing. With the development of information technology, especially network technology, service outsourcing has become a reality.

4. It is the impulse to minimize the cost and maximize the profit of enterprises that provides a powerful driving force for service outsourcing. In terms of short-term benefits, service outsourcing companies can save 20%-40% of operating costs. Southern Jiangsu has entered the late stage of industrialization. Under the constraints of resources and environmental pressure, low-end manufacturing industry is unsustainable. We must develop high-end, modern and advanced manufacturing industries at the same time, and develop high-end ... >>

Question 5: The service outsourcing industry has the characteristics of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Therefore, the answer is: high carrying capacity of information technology; Great added value; Low resource consumption.

Question 6: What does software service outsourcing mean? I'm also going to apply for this major. Software service outsourcing refers to that some communication equipment companies hand over some work in software projects to enterprises that provide outsourcing services in order to reduce their own investment. Hunan Biomechanics is a major that cooperates with Software Service Outsourcing Science Park. If you go there to study, you will practice in the Science Park for two years and study in our school for only one year.

Question 7: What does the service outsourcing industry mean? It includes. Tt domestic direct dial telephone. Business process outsourcing (bpo), information technology outsourcing (ito) and knowledge process outsourcing (kpo). Service outsourcing enterprises refer to service outsourcers who provide service outsourcing services to customers according to long-term service contracts signed with service outsourcing contractors. Service outsourcing refers to information technology outsourcing service (ito) and business process outsourcing service (bpo) provided by service outsourcing enterprises to customers. Including. ddtt。 : business transformation outsourcing, business process and business process service outsourcing, application management and application service outsourcing, basic technology outsourcing (it, software development and design, technology research and development, basic technology platform integration and management integration), etc. Service outsourcing and content service outsourcing are classified into information technology outsourcing service (ito) and business process outsourcing service (bpo), both of which are based on it technology. Ito emphasizes technology, which is more related to cost and service, while bpo emphasizes business process, which solves the problems of business effect and operational benefit. Bpo is usually t t t8. It involves several business principles and often contacts customers, so T T 8. More meaningful and influential. The classification and content of service outsourcing are shown in the following table: ssBbww. Not only does the it industry need bpo, but every business of bpo is inseparable from the support of it business, which leads to the opportunity of it outsourcing. Bpo is more like a business cooperation relationship and pays more attention to the effect of business. Information technology outsourcing (ito) system operation services: bank data, credit card data, various insurance data, insurance claims data, medical/physical examination data, tax data, legal data (including. Tt domestic direct dial telephone. Information) 8tTt8 and integrated system application services: basic technical services such as information engineering and process design, management information system services and remote maintenance. : Undertaking business process outsourcing services (bpo) such as technology research and development, software development and design, basic technology or basic management platform integration or management integration, and internal management services of enterprises: providing various internal management services for client enterprises, including. Tt domestic direct dial telephone. Logistics services, human resources services, salary and welfare services, accounting services, financial centers, data centers and other internal management services. : Provide supply chain management services and other business process services such as technology research and development services, sales and wholesale services and after-sales services (after-sales telephone guidance and maintenance services) for customer enterprises; Provide customers with procurement, transportation, warehouse/inventory overall solution services. Offshore outsourcing means that the transferor and the service provider come from different countries and the outsourcing work is completed across borders; Offshore outsourcing means that the transferor and contractor come from neighboring countries, and coastal countries are likely to have the same language and similar culture, which usually provides a certain degree of cost advantage; Domestic outsourcing means that the transferor and the service provider come from the same country and the outsourcing work is completed in China. Definition of service outsourcing by world-renowned consulting companies: gartner Company of the United States: According to the main procurement methods used by end users and it service providers, gartner divides the it service market into discrete services and outsourcing as service outsourcing. Service outsourcing can be divided into it outsourcing (tio) and business process outsourcing (bpo). Tio can include the following combinations. Tt domestic direct dial telephone. Product support and professional services are used to provide customers with it infrastructure and/or enterprise application services to ensure their business success. At the lowest level, outsourcing will include. Tt domestic direct dial telephone. Some it management services, and ito will be further subdivided into data center, desktop, network and enterprise application outsourcing. Bpo means "entrusting one or more it-intensive business processes to an external supplier so that he can manage and control the selected processes. The above services are performed based on defined and measurable methods. " Business processes outsourced to esp include. Tt domestic direct dial telephone. Logistics, procurement, human resources, financial accounting. & gt

Question 8: Service outsourcing mainly focuses on which industries are divided according to the WTO General Agreement on Trade in Services. Service outsourcing has involved 12 industries, including business services, communication services, construction and related engineering services, distribution services, education services, environmental services, financial services, health services, tourism services, entertainment, cultural and sports services, transportation services and other services.

According to the specific business classification of service outsourcing, the industries involved include: ● Information technology outsourcing (ITO) system operation services: processing and integration of bank data, credit card data, various insurance data, insurance claim data, medical/physical examination data, tax data and legal data (including information).

Question 9: Service Outsourcing Enterprise What is service outsourcing? First of all, the third party logistics outsourcing should explain what logistics outsourcing is. There are basically two forms: one is OEM mode, which is mainly reflected in companies such as Nokia, that is, Nokia has mastered key core technologies, mainly engaged in product research and development and market research, and entrusted some production and processing work to EMS enterprises (electronic service manufacturers) around the world, mainly focusing on their own core competitiveness, among which EMS enterprises are enterprises that provide outsourcing services for Nokia;

There is also a third-party logistics company, which mainly uses some transport vehicles, warehousing and distribution services to other companies, and is owned by some professional companies in various businesses.

Do you understand?

Question 10: What is the "autumn fairy tale" of service outsourcing?

Lyrics: Slight cold

Remember every cold rainy day

We are all soaked, holding up half the sky.

Remember every lost night

We all say we can't sleep together.

The wildflowers on the roadside are also moved by you.

Autumn comes only once.

Swallows flying south are also fascinated by you and me.

Wandering in the sky

But I only saw your smile and ignored your tears.

Let your heart break again and again and be sad again and again.

It's my fault that I saw you first and ignored your haggard.

Forget that you also need company.