What are the reception etiquette procedures and what details need to be paid attention to during the reception?

Reception etiquette process:

1. Arrange the greeting route and vehicle according to the other party’s mode of transportation, and arrive at the platform half an hour in advance according to the other party’s train number, flight, ship and arrival time. Just wait at the airport or pier.

2. Based on the personnel information collected in advance, arrange for personnel with equivalent identities and positions to receive the guests. In accordance with the principle of respect, it is generally required that on-site reception is best for personnel of the same level or slightly higher than the other party. good. If for some reason the host of the corresponding status cannot go, the host who goes to greet the guest should give a polite explanation to the guest.

3. Develop the arrangement process in advance according to the purpose of the visitor's visit, and inform the visitor as soon as possible, including the hotel, guest house, dining place, time arrangement, and proactively introduce the facilities and environment of the residence. According to the situation, hand over the plans and arrangements of the activities to the guests, and give the guests the prepared maps or tourist maps, places of interest and other introduction materials. If guests have their own opinions on the activity process, adjustments can be made according to guest needs. Make the scheduling process smooth.

4. Reciprocity: the etiquette of giving gifts. First of all, understand the habits and personality of the recipient, his identity, hobbies, habits and taboos. The price tag on the gift must be removed. Avoid giving the same gift to two people you know at the same time, as this will make people think you are "wholesale".

5. Banquet toast etiquette. Toast, also known as toasting etiquette, refers to a formal banquet where the host proposes to the guests to drink alcohol for a certain reason. When drinking, it is usually necessary to say some blessings and blessings, and even the host and guest of honor should make a special toast. The shorter the toast, the better. Toasting can be done at any time while drinking. If a formal toast is given, it should be done at a specific time and should not affect the guests' meal. The toast is suitable to start after the guests and hosts are seated and before the meal. It can also be done after the main course and before dessert is served.

Things to note during the reception process:

1. Seat arrangement: pay attention to order

For cars, if there is a driver driving, the seats in the back row will be on the right side. The first seat is the seat on the left, followed by the middle seat, the front seat is the right seat, and the seat in the middle is the last seat. If the owner is driving himself, the right side of the driver's seat will be the first seat, followed by the right side of the rear row, then the left side, and the middle seat of the rear row will be the last seat.

When entertaining guests, generally the host will be facing the door of the room, the deputy host will be opposite the host, guest No. 1 will be on the right hand of the host, guest No. 2 will be on the left hand of the host, and guest No. 3 will be on the left hand of the host. The guest is on the right hand of the deputy host, guest No. 4 is on the left hand of the deputy host, and the rest can be done as you wish. The above positions of the host and companion are based on ordinary banquets. If the scene has special factors, it should be determined based on the situation.

2. Guidance etiquette: pay attention to posture and guide correctly

Generally, guests are asked to walk on the right. The host escort should walk side by side with the guest and not fall behind; other accompanying persons should walk on the right side. Behind the guests and the host. In the corridor, generally speaking, the inside is higher than the outside, and the front is higher than the back. The right side is the inside, and the wall is the inside. The reception staff should follow the pace two or three steps ahead of the guest and let the guest walk on the inside.

When guiding guests upstairs, the guests should walk in front and the receptionist should walk behind. If the guest is a lesbian and is wearing a short skirt, he should walk behind. , the reception staff should walk in front and the guests behind. When going up and down the stairs, the reception staff should pay attention to the safety of the guests. If the guest does not know the way and the direction of travel is unclear, the escort should walk a few steps ahead of the guest to the left. When turning a corner or going up stairs, turn around and signal with your hands, and politely say "This way please."

When guiding guests to take the elevator, the reception staff first enters the elevator, waits for the guests to enter and then closes the elevator door. When arriving, the reception staff presses the "open" button to let the guests get out of the elevator first. The reasons are safety and convenience. When a guest walks into the living room, the receptionist will use hand instructions to ask the guest to sit down. Only when he sees the guest sitting down can he nod and leave. If a guest sits in the wrong seat, the guest should be asked to sit in the upper seat (usually the one closest to the door is the lower seat).

3. Reception process etiquette

When receiving guests, try to avoid open-ended questions, because open-ended questions will give guests unlimited choices. It is best to use closed-ended questions to give all the answers. Choose and let your guests choose. When making introductions to others, you must abide by the "honorable person first" rule.

After being led to the room, do not leave directly, but wait for a while before sending the guest to the host. The host should not leave immediately, but should stay with the guest for a while and have a warm conversation. The content of the conversation should make the guest feel satisfy. Considering that the guests are tired from the journey, the host should not stay for a long time and let the guests rest early. When breaking up, tell the guest the time, place, method, etc. of the next contact.

4. Tea Etiquette

In some places, it is customary to entertain guests with tea. There are many rules for pouring tea, and there are also many things to pay attention to when passing tea. One thing to note: the reception staff must be on-site throughout the entire process. Teapots and cups should be clean. Do not use leftover tea or old tea to entertain guests. You can ask in advance what kind of tea you want to use. Note that the tea lid should face up, and the tea should not be poured too full, usually about four-fifths. When serving tea, guests should be served first and then the host. Most of the guests are presented in order of rank or age.

The specific steps are: first place the tea tray on the coffee table, pass the tea cup from the guest's right side, and hand it over with your right hand. Don't put your fingers on the tea cup, and don't let the tea cup hit the guest's hand. The refreshments are put on a tray and delivered to the guests or on the coffee table or table next to them. It is best to place tea and drinks in front of the guest on the right side. If there are snacks, candies, etc., it is best to place them in front of the guest on the left side.

5. Discussion Etiquette

Discussion questions should be closely related to the topic and centered around the purpose of the meeting. Don’t just talk about your own affairs or things you care about. Secondly, you must pay attention to your attitude and tone, respect others, do not use harsh words to hurt others, and do not use strong words to reason. Again, listen carefully. Remember the "four don'ts" in conversation: don't interrupt the other party, don't complement the other party, don't correct the other party, and don't question the other party.

When communicating, you should speak softly and be good at interacting with the person you are talking to - interaction is to form positive feedback. At the same time, you should respect the other person and don't put all your intelligence on your face.

6. Farewell Etiquette

When the guest gets up to say goodbye, think about whether there is anything important that has not been said. If the guest has already said he wants to leave, he should stay for a while instead of leaving as soon as the visitor says he is leaving. , immediately stand up to see each other off or stand up to greet each other, which is suspected of expelling guests. Wait for others to get up before you get up. Guests can arrange drop-off facilities. If conditions permit, a souvenir or souvenir can be given as a gift. When sending visitors to the door, you should stand at the door and watch for a while, and then return after the other person disappears. Close the door gently when others leave. Slamming doors can sound impolite.