Tourist guide card practice examination center: handling of travel safety accidents

? Practice Examination Center of Tourist Guide Certificate: How to Deal with Travel Safety Accidents? The article is compiled and published by the column of tour guide qualification examination, hoping to help you!

First, the concept and level of tourism safety accidents

(1) concept: accidents involving the personal and property safety of tourists during tourism activities.

(2) Grade:

1. Slight: the accident caused minor injuries to tourists, or the economic loss was below 1 10,000 yuan.

2. General: The accident caused serious injuries to tourists, or the economic loss was 654.38+0 million? 65438+ ten thousand yuan (including 65438+ ten thousand yuan).

3. Major: an accident caused the death of tourists, or the tourists were seriously injured and disabled, or the economic loss was 6,543,800 yuan? 1 ten thousand yuan (including 1 ten thousand yuan).

4. Extra-large: an accident caused many tourists to die, or the economic loss was more than 6,543,800 yuan, or it was particularly serious and had a great impact.

Second, the handling of tourism safety accidents

(1) processing principle: ① fast processing principle; (2) the principle of territorial treatment; ③ The principle of properly handling the aftermath.

(2) Handling procedures:

1. General procedures for handling tourism safety accidents:

(1) Report immediately; (2) protect the site; ③ Cooperate with relevant departments for rescue and investigation; (4) The person in charge of the relevant unit should arrive at the scene in time.

2. Principles and procedures for handling major tourism safety accidents:

Handling principle: the people's government of the accident place takes the lead in coordinating relevant departments, and the responsible party and its competent department are responsible for handling the accident. When necessary, an accident handling leading group can be set up.

Handling procedures: ① The accident reporting unit immediately sends people to the scene to organize rescue and report to the local public security department in time. (2) Make a mark to protect the objectivity and integrity of the accident site as far as possible. If there are casualties, immediately organize medical personnel to rescue and report to the local health department in time; The accident reporting unit shall confirm the identity and insurance situation of the casualties and register them. In case of death, pay attention to protect the remains and remains. Articles at the scene of the accident should be carefully cleaned and protected, and recorded item by item. (3) In the process of handling, the responsible party and its competent department are responsible for contacting relevant departments to provide relevant supporting documents for the disabled or the families of casualties; (4) If there are overseas tourists among the casualties, the responsible party and the accident reporting unit should report to the local foreign affairs department and the National Tourism Administration in a timely manner after understanding the casualties, and the local foreign affairs department or the National Tourism Administration is responsible for notifying the foreign party, and the relevant travel agencies should promptly appease the families of the casualties.

3. Handling Procedures for Extraordinary Tourism Safety Accidents: This procedure is applicable to the Interim Provisions on Investigation Procedures for Extraordinary Major Accidents issued by the State Council. (1) report; ② On-site protection; ③ Investigation.