Summary of automobile industry work

Summary of automobile industry work: 7 articles

The work of the automobile industry needs to insist on weekly internal self-inspection of vehicle safety, and regularly inspect and maintain vehicles according to the company's regulations, find hidden dangers of vehicles in time and go to professional factories for maintenance and repair in time to ensure that vehicles can complete production tasks without hidden dangers and faults. Below I bring you a summary of the work in the automobile industry, I hope you like it.

Summary of Work in Automobile Industry (1) In the past 20 _ _ years, with the care and support of leaders and colleagues, I have been strict with myself, respected leaders, United colleagues, worked hard, strictly abided by the company's rules and regulations, constantly improved my service quality, and successfully completed various tasks assigned by leaders. My work this year is summarized as follows:

1, be strict with yourself and constantly improve your quality.

As a leading driver, I deeply understand the responsibility. Inside and outside the company, I strictly demand my words and deeds, always pay attention to maintaining the good image of the company, actively cooperate with the leadership, and successfully complete the tasks assigned by the leadership. After work, I often communicate with other colleagues in the team how to improve driving skills, abide by traffic laws and regulations, and constantly improve my driving skills and law-abiding awareness.

2, down-to-earth work, diligent service

Over the past year, I stick to my post, strictly abide by the company's rules and regulations, don't be late, don't leave early, check ahead of time, prevent ahead of time, insist on doing a good job in car maintenance and cleaning, treat customers politely, and complete the tasks assigned by the leaders accurately and in time. In my daily life and work, I get along well with my colleagues, actively cooperate with their work and serve them enthusiastically.

3. Unite colleagues and take an active part in group activities.

I take the company as my home, respect the leaders and care about my colleagues. With the support of leaders and the enthusiastic help of colleagues, I actively participated in various collective activities organized by the company and actively contributed my strength to the collective activities.

4. Strictly abide by the law and drive carefully and safely.

Because of the particularity of the post, never touch alcohol before driving or during business trip, always keep a clear head, strictly abide by traffic laws, drive civilized and safely.

Through hard study and practice, my safe driving skills have been improved, but there is still a certain gap compared with the requirements of the leaders. I will improve in the future work, foster strengths and avoid weaknesses, persist in learning and constantly improve, and strive to contribute to the development of the company.

In 20__ years, under the correct leadership of the party group and various departments of the Bureau, combined with the actual situation of the post, we established the idea of serving the leaders, the organs and the development of the tobacco industry, and successfully completed all the work assigned by the organization. Below I will report on my personal work in the past year, and please criticize and correct my shortcomings. This is a summary of my work this year.

Summary of the work in the automobile industry (Chapter II) One year ends, and 20 years will turn again. Looking back on this year's work, there are gains and shortcomings. Under the careful training and teaching of the leaders, through constant self-correction, I have a correct goal in my thoughts and work.

My job requires face-to-face contact with passengers and heart-to-heart communication. How to serve passengers well and satisfy them requires us to apply what we usually learn to our work. I still have many shortcomings in my work this year. In terms of business, learning is not solid, you can't remember it, and you forget it behind your back, which sometimes leads to uncertainty in answering passengers' questions and lack of language expression and writing skills. I will pay close attention to learning business knowledge, such as whether the passing bus stops at the station, getting off at those expressways in some places, reading more books to enrich my knowledge and improve my language expression and writing level. I don't take the initiative to express my opinions at work, I'm afraid of making mistakes, I'm too low on myself, and I can't restrain myself well. In the future, I will communicate with my leading colleagues more about my work problems. I will solve the problems in time, strictly demand my words and deeds, abide by the company's rules and regulations, and finish all the work assigned by the leaders on time. Emotional passengers will not control their emotions in time, which will affect their normal work and have a negative impact. Mentality is the most important thing in work. We should learn to control our emotions, put an end to bringing junk emotions in our lives to work, learn to adjust ourselves, straighten our minds and provide better services for passengers.

Due to the opening of the bullet train, our station has been affected many times. It is necessary to turn pressure into motivation and actively find ways to improve service quality and increase production and efficiency. Our department has also launched a fast charging station for mobile phones, which provides convenience for those passengers whose mobile phones are dead and have no chargers. It has been well received by passengers and the policy of changing the running schedule for free. When there is time, we will promote our micro-platform to younger passengers and passengers who come to register. Explain to passengers how to scan, pay attention to the preferential ticket purchase activities launched in our WeChat, and introduce our online ticket purchase, telephone ticket purchase, glutinous rice group coupons and group ticket delivery services to better gather passengers for the main station.

Our Kelly has changed a lot, and our work has been planned. Shift change is the biggest. She always comes earlier than us and communicates with Jin Jin in advance. If something happens, how to deal with it? If there is a complaint, have you replied to the passengers? The handover is very detailed, which makes us more convenient and clearer about the day. No matter at work or in life, Kelly communicates with us more, the gap between us is less, there is more trust between us, and there is less phenomenon of not caring about himself or being idle.

In the past year, I also gained a lot. The study of Disciple Rules taught me the details of dealing with people, being polite to guests, learning to respect others and improving my own quality. I have been with my colleagues for a long time, and found that they have a lot to learn, learning from Guo Jie's tireless questions and consistent answers to passengers' questions, Li Rongxue's smiling service, the sound of arriving before smiling, and the warmth like sunshine. These all need hard work to keep up. Now, I can observe and analyze the passengers' movements. Can I see confused passengers come forward and ask them what help they need? Where to buy tickets, from which ticket gate to get on the bus, etc. The passenger's luggage was left in the car and he was very anxious. This requires us to ask questions patiently and carefully, and try our best to help passengers provide clues and help them find them. The lost passengers are in a different mood and will feel that our service is very good.

In the new year, I will enrich my knowledge, improve my quality, ask more questions, learn more, watch more, listen more, think more, do every job given to me by my leaders, become a qualified and excellent employee, and help every passenger in need with my heart.

Summary of the work in the automobile industry (Chapter III) Time flies, and before you know it, one year will come to the end of the year. Looking back, I gained a lot this year. Thanks to their conscientious teaching, I can't grow up without them!

I. Goals achieved this year

When I first became a full-time employee, I set a goal to standardize my maintenance process. This year, we should be able to complete all plastic surgery, door replacement and minor accidents independently, and also master the maintenance technology of major accidents as soon as possible. At the same time, we should also get rid of carelessness, improve the quality of maintenance, put an end to repair rate, and do a good job in every car. This is not only responsible for customers, but also for ourselves; At the same time, we should also study as early as possible, study technology hard and strive for independent maintenance. Now it seems that the original goal has been achieved, and it can be repaired by itself after coming to the car, and both the maintenance process and the maintenance quality have been greatly improved; No longer the original rookie!

Your own problems and advantages.

I also have some shortcomings in my usual work, and I am a little careless. Although my talent is not as good as being treated, I am not afraid of being dirty and tired, and I am willing to learn. Otherwise, what is waiting for me is being "eliminated"!

Second, new goals for next year.

1, further standardize your own maintenance process, improve your own maintenance quality, and try to put an end to maintenance;

2, as soon as possible to master the main points of major accident maintenance, skilled use and maintenance as soon as possible;

3. Participate in more training, strengthen your skills and learn new maintenance techniques;

4. Improve your maintenance efficiency as much as possible and maintain the most vehicles in a limited time;

A new year, a new atmosphere, adjust the mentality, grow in training, and hone in work. Meet the new challenges in _ _!

Summary of work in the automobile industry (IV) Since the beginning of this year, with the joint efforts of all employees, _ _ Company has made a historic breakthrough, and its automobile sales, profits and other indicators have all reached record highs. As the general manager of _ _ branch, I reviewed my work in the past year and summarized it as follows.

First, strengthen the face of market competition

The company will focus on differentiated marketing throughout the year to improve the quality of marketing services. Facing the increasingly fierce price competition in the market, we have not blindly entered the misunderstanding of "price war". We have further subdivided the previous key markets, and formulated different sales strategies for different market segments to form differentiated marketing; For the relevant special purpose vehicle market, we have increased investment, formed a large number of user groups, and sales companies have also taken the initiative to come to the door, communicate and feedback regularly, and closely follow the market trends. Established a good brand image in the market, and promoted the sales of our company's special purpose vehicles.

We have established a system of collection, timely communication and special responsibility. Through the data and information fed back by the sales staff at the sales morning meeting before going to work every day, make a comparative analysis report of the previous sales in the same period, determine the refinement of the next sales task and the formulation of specific sales methods, and respond immediately if necessary. At the same time, keep close communication with the production department and other relevant departments to ensure high quality, high efficiency and timely production. Increase the planning of work and avoid the blindness of work; While paying attention to the absolute quantity of sales, we strengthen our market share. We regard the market share of the company's products as the main assessment target of the sales department and successfully complete the annual sales target issued by the headquarters.

After-sales service is the window and the backing and guarantee of our vehicle sales. To this end, we put forward higher requirements for the after-sales service department, widely carry out service awareness publicity activities among all after-sales personnel, and conduct self-inspection and mutual inspection between teams and groups; Established a workshop site inspection system attended by department managers every Friday.

Second, track the opponent's dynamics and strengthen your competitive strength.

Internal management, please come in and go out. Standing still and building a car behind closed doors has long been unable to adapt to the current fierce competition in the special purpose vehicle market. Put forward brand-new plans and suggestions for the management of the branch by entrusting relevant professional companies; Use spare time to organize the comprehensive department and related business departments to study.

Third, pay attention to team building.

The company is a whole, and only by giving full play to the enthusiasm of each member can the company develop well. Since the beginning of the year, we have established and improved a series of regular meetings, such as weekly manager meeting and monthly business analysis meeting. At the regular meeting, the problems in marketing management were widely discussed, which not only unified the understanding, but also clarified the objectives. While strengthening its own management, it also made a good sales plan with the help of external professional training, which improved the cohesion and professional quality of the team. By hiring professional enterprise management talents, the team spirit of employees has been cultivated, and the service consciousness and concept of all employees have been further strengthened.

Through the joint efforts of all staff, the company has achieved a comprehensive victory in all its work, and all its business indicators have reached a record high. While rejoicing in the achievements, we are also soberly aware of many shortcomings in marketing and after-sales service, especially in the concept of innovation in market development and quality service, which still has great potential to be tapped. At the same time, we should improve our ability to respond quickly to market changes.

Summary of Work in Automobile Industry (Chapter 5) In a blink of an eye, 20__ years have passed. During this year, I always strictly asked myself to keep in mind the company's rules and regulations, take the company's guiding ideology as the center, and work hard to do my job with the attitude of uniting colleagues. The work of this year is summarized as follows:

First, do a good job based on your own position.

Review and arrange work

1. Regarding the issuance of the record sheet, it should be issued and cancelled according to regulations, and the issuance and registration of the record sheet should be done in advance on holidays.

2. In the audit of the record sheet, communicate with relevant departments in time when problems are found to reduce the error rate of the record sheet; Explain the mistakes made by new employees.

3. In terms of inventory arrangement, all kinds of record sheets should be placed one by one for inventory checking. At the end of the month, the inventory carry-forward registration of the record sheet should be made to ensure that the accounts are consistent with the facts.

4. In terms of issuing reports, all kinds of reports will be issued on time after the data is verified accurately.

5. Settlement work

Settle with the vehicle company on time on the 9th and 10 of each month, formulate settlement rules and regulations, unify settlement procedures, communicate and correct problems found in settlement.

6. The publicity work publishes 58 information about chartered travel and freight transportation in the same city every day, and establishes a WeChat group, which has achieved good results and completed the tasks assigned by the company ahead of schedule.

Second, actively participate in on-site training and learning.

1, corporate culture learning Through learning, we can have a stronger and deeper understanding of corporate culture. Corporate culture is the soul of an enterprise, which needs us to inherit and spread. We need to keep learning mentality and constantly improve ourselves.

2. Strengthen service awareness, improve service quality and learn service skills. As a service industry, quality service is our most basic professional quality. Service is not lip service, but a heartfelt commitment to work and life. There are also learning psychological stress and health, computer operation training, internet knowledge application learning and so on. Through on-site training activities, they have enriched their business knowledge and improved their service quality at work.

3. The department learns excellent books every study day, communicates with each other, and summarizes improvement problems.

4. The training of ticket checking record sheet has changed the previous training methods. Now there are more new employees and ticket inspectors making more mistakes. Departmental study time training is used to summarize and sort out the usual mistakes and illustrate them with practical examples. The effect is obviously reduced.

Looking back on our past work, we have gained something, but there are also many shortcomings.

1, lack of marketing knowledge.

2, lack of enthusiasm and initiative for work, lack of confidence in yourself.

Department highlights

Colleagues have a strong sense of unity and dedication to each other, and it is through everyone's efforts that they become tourism tasks.

Work plan for the second half of the year

1, continue to study the corporate culture of the company.

2. When problems are found in the audit, communicate with relevant personnel to reduce errors.

3, continue to do a good job in the propaganda of tourist charter and freight, and strive to complete the tasks assigned by the company ahead of schedule.

The above is a summary of my personal work. If there is anything wrong, please criticize and correct me.

Summary of Work in Automobile Industry (Chapter VI) 20__ is an important strategic turning point for Haima Automobile Sales Company. The intensified price war in the domestic automobile market and the overall economic environment of national macro-control have caused great difficulties to the daily operation and development of X company. With the joint efforts of all the staff, X Haima Automobile Sales Company has made a historic breakthrough, and its automobile sales, profit and other indicators have all reached record highs. As the general manager of Haima Automobile Branch, I am also honored to be awarded the "Outstanding Leadership Contribution Award". Looking back on the whole year's work, I feel that I have gained something in the following aspects and would like to share it with my colleagues in the industry.

First, strengthen the face of market competition, subdivide user groups without relying on price wars, and implement differentiated marketing.

According to the business indicators issued by the company's headquarters this year, combined with the spirit of instructions given by General Manager Xing at the 20__ _ business meeting, the branch will focus on differentiated marketing and improving the quality of marketing services throughout the year. Facing the increasingly fierce price competition in the market, our Hanyang branch did not blindly enter the misunderstanding of "price war". I often say that "price is a double-edged sword", and moderate price promotion is helpful to sales, but unlimited price war is tantamount to suicide. What kind of strategy should be adopted in the off-season of automobile sales? We groped for a set of countermeasures:

Countermeasure 1: Strengthen the target management of the sales team.

Countermeasure 2: subdivide the market and establish differentiated marketing.

We have further subdivided the previous key markets, and formulated different sales strategies for different market segments to form differentiated marketing; According to the sales situation in the past 20 years, we have identified four markets: taxi, group users, university market and scattered users, and adopted corresponding marketing strategies for these four markets. For government procurement and taxi market, we have increased investment, set up a taxi sales group and a large number of users, and the branch company has become an enterprise car unit, making more use of the propaganda of industry associations, correctly guiding taxi companies and publicizing Haima brand policy. Usually take the initiative to come to the door, communicate and feedback regularly, and closely track the market dynamics. In view of the good opportunity of taxi renewal in X market in the past two years, we have maintained a good cooperative relationship with taxi companies, and took the initiative to learn about the taxi company's change demand, driver behavior and ideological trends; Follow up with the taxi company by phone every week, and provide on-site service once a month to understand the use of new taxis and solve some common faults on the spot; Negotiate with taxi companies to provide on-site training on taxi drivers' skills and maintenance knowledge. In view of the high level of knowledge of college students' consumers, we give priority to Picasso's recommended sales, supplemented by Citroen's brand introduction and cultural propaganda, so that they can feel Citroen's long history and rich corporate culture connotation. In addition, we also joined hands with the logistics group of X University, and successively joined hands with the logistics team of X University of Technology to set up X maintenance service points on campus, bring X's services to colleges and universities, and regularly organize free free clinics and maintenance inspections in colleges and universities, thus establishing a good brand image in colleges and universities and promoting the sales of colleges and universities.

Countermeasure 3: Pay attention to information collection and make scientific prediction.

Today's market opportunities are fleeting, and cruel and fierce competition is ever-present. Scientific market forecast has become the guidance and basis for formulating phased sales targets. The off-season is coming, and every sales message is like a treasure. To some extent, demand information is synonymous with sales. Combined with this feature, we have established a system that everyone collects, communicates in time, and is responsible by special personnel. Through the data and information fed back by the sales staff at the sales morning meeting before going to work every day, make a comparative analysis report of the previous sales in the same period, determine the refinement of the next sales task and the formulation of specific sales methods, and respond immediately if necessary. At the same time, keep close communication with relevant departments of brand department and actively organize vehicle sources. Increase the planning of work and avoid the blindness of work; While paying attention to the absolute quantity of sales, we strengthen our market share. We regard the branch's share in the local market as the main assessment target of the sales department. Complete the task of the headquarters this year and successfully complete the annual sales target issued by the headquarters.

For spare parts sales, we focus on cleaning up some unsalable parts accumulated due to historical reasons, and try our best to reduce the capital backlog of the branch. Due to the change of spare parts business policy this year, the profit margin of dealers has been further compressed. In view of the new market situation, the leaders of the branch held special meetings with the spare parts business department for many times. While actively exploring the peripheral spare parts market, especially the big customer market, combined with the new business policy, a series of spare parts promotion activities were carried out and achieved good results. The sales turnover of spare parts is RMB10,000 yuan. In the case that the low-price dumping in the market has greatly affected the sales of retail outlets, using after-sales service to promote the sales of spare parts in the workshop not only reversed the unfavorable situation, but also promoted the sales of working hours in the workshop.

After-sales service is the window and the backing and guarantee of our vehicle sales. This year, the branch ushered in the peak of after-sales maintenance since its establishment 20 years ago. To this end, we put forward higher requirements for the after-sales service department, and widely carried out service awareness publicity activities among all after-sales personnel, as well as self-inspection and mutual inspection between teams and groups; A workshop site inspection system attended by department managers every Friday was established, and rectification opinions and time arrangements were put forward for the problems found on the after-sales maintenance site. When users enter the station, there will be a special person to receive them, and language and behavior norms will be emphasized in important links such as car pick-up, test run and delivery.

20__ is a year of fierce competition in the automobile market. Facing the grim situation, at the beginning of the year, we decided to make the whole year "the year of service management" and put forward the management policy of "promoting sales with service and creating benefits with management".

We selected employees who have been engaged in service for many years to set up the customer service department, and established the branch's own customer return visit system and user complaint acceptance system. Each business department holds a regular service meeting once a week, and a regular service meeting at the department manager level every quarter in combination with the service requirements and service rating feedback of the business representative office, so as to strengthen the service awareness in management and take service work as the top priority. At the same time, in internal management, the management service system of front-line business departments and front-line management departments serving customers has been established and improved; In the business department, the principle that serving customers and customers are God is emphasized. In the management department, the emphasis is on the front-line awareness of service sales. Form a management mechanism of second-line service and first-line service for customers. Actively respond to the requirements of the headquarters, improve the service quality, strengthen the staff's service awareness, hold a regular service quality meeting once a week, summarize the service quality improvement actions last week, and make plans for this week to provide users with high-quality and high-priced services.

And set up a service quality perspective to track the service quality, find the shortcomings in time, and put forward the next improvement plan. Among all the branches under the jurisdiction of the commercial representative office, the service score is always in the forefront, and the after-sales service has won the first place in the national network for many times. While strengthening the software fitness, we have carried out a series of rectification on the hardware facilities of the branch, established the rest area for maintenance users one after another, and took the lead in implementing the "turn-key" project for maintenance; In view of the surge in taxi sales, a taxi sales service team was set up in time, and a special taxi sales office was set up to improve the user rest area. According to the characteristics of the current market and the requirements of the brand department, a series of activities such as "Smile Service in March", "Smile as a Gift on May Day", "Cool in Summer", "Free Campus Inspection in Autumn", "Community Free Clinic" and "send warm in Winter" were carried out, which received great response from customers, and the service awareness and quality of the branch were obviously improved.

Second, track the opponent's dynamics and strengthen your competitive strength.

Internal management, please come in and go out. Standing still and building a car behind closed doors has long been unable to adapt to the current fierce competition in the auto market. By entrusting relevant professional companies, put forward brand-new plans and suggestions for the on-site layout and management of the exhibition hall of the branch; Organize the General Department and relevant business departments to conduct on-the-spot investigation on service stations with a certain scale in X City, especially the competitor's 4s station. Learn from them, learn from each other's strong points, and accumulate first-hand information for future work and business policy formulation.

Third, pay attention to team building.

The branch is a whole, and only by giving full play to the enthusiasm of each member can we. Since the beginning of the year, we have established and improved a series of regular meetings, such as weekly manager meeting and monthly business analysis meeting. At the regular meeting, the problems in marketing management were widely discussed, which not only unified the understanding, but also clarified the objectives. While strengthening self-management, we also rely on external professional training to enhance the cohesion and professional quality of the team. By hiring a professional enterprise management consulting company, the employees were trained on how to improve team spirit, which further strengthened the service consciousness and concept of all employees.

Summary of Work in Automobile Industry (Chapter VII) Hello, leaders and colleagues:

Twenty years have passed, and I have gained a lot through my efforts during this period. I take this opportunity to do my job well during this period, aiming at training, improving myself and doing my job better. I have confidence and determination to do my work better in the future.

As follows: I came to work in your company on September 19, 2009. As a new employee, I have no experience in car sales. I came to your company only because of my passion and love for sales and cars, but I lack sales experience and professional knowledge. In order to quickly integrate into this industry, while learning professional knowledge and exploring the market, I will consult the department manager and other experienced colleagues in time to find a solution to the problem. Here, please allow me to say thank you to the department managers and colleagues who have helped me.

By constantly learning professional knowledge, understanding the information between the same industry and accumulating market experience, I now have a general understanding of the market, which can be gradually clear. Respond to all kinds of questions mentioned by customers fluently and have a certain understanding of the market. While constantly learning professional knowledge and accumulating experience, my ability and professional level have been greatly improved.

Of course, there are also many shortcomings, such as:

The understanding of the market is not deep enough, the mastery of professional knowledge is not sufficient enough, and good solutions to some big problems can not be come up quickly, and there is a lack of experience in communication with customers.

Market analysis The area I am responsible for is Ningxia. Tibet. Qinghai. Around Guangxi, in the sales process, the most involved problem is price, and customers are very sensitive to price. How to know the price at the first time needs me to learn and master it in my future work. At present, cars in Guangxi mainly come from Guangdong, and the price is similar to that of Tianjin Port, and the departure time and pick-up time are much shorter than that of Tianjin, so customers will not take cars directly from Tianjin, and the most favorable thing is to pay for them. Most of the car dealers in Guangxi are in Nanning, and some surrounding small cities place orders directly from Nanning. At present, the Guangxi government requires a price below 250,000 and a displacement below 2.5, which is undoubtedly a nightmare for imported cars. Dealers in Ningxia have a better understanding of the prices of many ports, and almost all of them want Yinchuan cars. Yinchuan mainly wants cars from Tianjin and Lanzhou, which can be sent directly from Lanzhou. Domestic cars are mainly a4 and a6. I almost want a car from Tianjin Port, but the price is not absolutely superior. Qinghai and Tibet generally quote directly from Tianjin, sometimes our price has an advantage, but the freight from Tianjin to Tibet is 8000 yuan, which has no advantage.

From September _ _ _ 19 to February _ _ _ _ 3 1, my total sales volume was 3 sets, one off-road vehicle, one car and one sports car. Total profit 1 1500 yuan, net profit 100 16. The new year is coming, and I have made a new plan for myself. In 2008, the sales volume reached 80 sets, the profit reached 160000, and new customers were developed 10. I will work towards this goal. I have confidence! With the increasingly fierce market competition, salespeople are faced with the coexistence of stability and tempering, hope and opportunity, success and failure. It is very important to have a positive attitude.

Finally, I thank the company for giving me a platform to show my ability. I will strictly abide by my professional ethics and move forward in the direction of excellent employees. Persevere in the face of difficulties, take its essence and discard its dross, unite and cooperate with company employees, and let team spirit overcome everything. I am confident that with my efforts, Sibi will be as brilliant as my name.