Regulations of Hunan Province on Tourism Management

Chapter I General Provisions Article 1 In order to strengthen tourism management, maintain the order of the tourism market, protect the legitimate rights and interests of tourists and tour operators, and promote the development of tourism, these Regulations are formulated in accordance with the provisions of relevant state laws and regulations and combined with the actual situation of this province. Article 2 "Tourism" as mentioned in these Regulations refers to the industry that attracts or receives tourists by using tourism resources and facilities and provides services such as sightseeing, transportation, accommodation, catering, shopping, culture and entertainment for tourists. Article 3 Anyone who engages in tourism management and tourism activities within the administrative area of this province shall abide by these regulations. Article 4 The development of tourism should adhere to the principle of paying equal attention to socialist material civilization and spiritual civilization, and unifying social benefits, environmental benefits and economic benefits. On the premise of environmental protection, cultural relics protection and scenic spots protection, develop tourism resources to ensure the coordinated development of tourism and related industries. Article 5 The people's governments at or above the county level shall, according to the conditions of tourism resources, formulate tourism development plans and incorporate them into the national economic and social development plans of their respective administrative regions, and take effective measures to strengthen the construction of tourism infrastructure and service facilities, strengthen the construction of revolutionary traditional education and patriotic education scenic spots, and encourage and support the development of tourism.

Encourage domestic units, individuals and foreign investors to invest in tourism resources according to law, and protect the legitimate rights and interests of investors according to law. Sixth people's governments at or above the county level shall be responsible for the supervision and management of tourism within their respective administrative areas; Other relevant departments shall, in accordance with their respective responsibilities, cooperate in tourism management. Seventh people's governments at or above the county level shall, according to the advantages and characteristics of tourism resources, strengthen external publicity and improve the visibility of key tourist attractions; Improve the tourism service system, improve the management level and service quality; Develop tourism products and enrich tourism cultural life; Educate tourism professionals to establish the concept of reputation first, quality first and service first, and create a good tourism environment. Eighth in the tourism management activities, units and individuals that have made outstanding contributions to the protection, development and utilization of tourism resources shall be commended and rewarded by the people's governments at or above the county level or the tourism authorities. Chapter II Tourists Article 9 The legitimate rights and interests of tourists are protected by law, and no unit or individual may infringe upon them. Tenth tourists enjoy the following rights:

(a) personal and property safety is inviolable;

(two) to choose tourism operators and tourism services independently, and to decide whether to accept or not to accept any services;

(three) to understand the real situation of the content, items, specifications and expenses of tourism services;

(four) refusing the compulsory trading behavior of tour operators;

(five) personal dignity, national customs and religious beliefs are respected;

(six) other rights stipulated by laws and regulations. Eleventh tourists should abide by the tourism order and the provisions on tourism safety and environmental sanitation, fulfill the tourism contract or agreement, cherish the tourism resources and facilities, and respect the customs and religious beliefs of all ethnic groups in the tourist area. Twelfth the establishment of tourism complaints system. When the legitimate rights and interests of tourists are infringed, they can claim compensation from the tour operators according to law, complain to the tourism administrative department of the people's government at or above the county level or other relevant departments and organizations where the tour operators are located or where the infringement occurs, or bring a lawsuit directly to the people's court. Thirteenth claims and complaints made by tourists should be taken seriously and handled in a timely manner. The tourist operator who is required to pay compensation shall reply to the tourists within five days; The competent tourism department of the people's government at or above the county level or other relevant departments and organizations that accept the complaint shall give the tourists a reply within ten days. Chapter III Tour Operators Article 14 The term "tour operators" as mentioned in these Regulations refers to units that specialize in or mainly engage in tourism business activities in accordance with the provisions of these Regulations, including travel agencies, tourist hotels, tourist shops, travel companies and service companies, tourist cultural and entertainment places and resorts (villages), management institutions of tourist attractions (spots) and individual operators.

Tourism operators must obtain business qualifications according to law before they can engage in tourism business activities. Fifteenth tour operators should operate according to law, follow the principles of good faith and fair competition, abide by professional ethics, and provide quality services for tourists.

Tourism operators shall provide services in accordance with the scope and standards of services agreed in the contract or agreement. Sixteenth tour operators should disclose the service items and service charges approved by the price department, clearly price, and ensure the quality of service.

Tourism operators are not allowed to raise the fees for tourism services without authorization, to force tourists to participate in tourism projects that they do not want to participate in, to operate tourism commodities and services that are explicitly prohibited by the state, to force tourists to buy tourism commodities, and to cheat or blackmail tourists' property. Seventeenth tour operators should establish and improve the safety management system, equipped with tourism safety facilities and equipment suitable for the business scope, to ensure the personal and property safety of tourists. High-altitude tourism facilities and adventure tourism projects must comply with national safety regulations and standards.

Tourism operators shall give true explanations and clear warnings to tourists on matters that may endanger the personal and property safety of tourists, and handle travel accident insurance for tourists in accordance with relevant state regulations.