What are the general requirements for travel agencies to recruit tour guides?

First of all, we should understand the duties and contents of tour guides, which is the basis:

Basic duties

First, according to the current development of China's tourism industry and the service targets of tour guides, the basic duties of tour guides can be summarized as the following five points:

(a) according to the contract or agreement signed by the travel agency and tourists, arrange and organize tourists to visit and tour according to the reception plan;

(two) responsible for guiding tourists, explaining and introducing China (local) culture and tourism resources;

(three) to cooperate with and urge the relevant units to arrange transportation and accommodation. To protect the personal and property safety of tourists;

(4) Answering tourists' inquiries patiently and helping to deal with the problems encountered during the journey;

(five) reflect the opinions and demands of tourists, and assist in arranging tourists to meet and talk.

Second, the duties of full-time escort and local escort.

(1) Responsibility of accompanying the tour guide throughout the journey

The whole escort is the representative of the tour group, which is fully responsible for the tourism activities of the tour group (traveler) and plays a leading role in the whole tourism activities. The duties of the whole escort mainly include:

1, implement the tourism reception plan

According to the travel contract or agreement, implement the reception plan of the travel agency, and supervise the implementation of the plan and the quality of reception service of the local reception travel agency.

2. Organize and coordinate work

Coordinate the cooperative relationship between the members of the tour guide service group, urge and assist the local reception travel agency to arrange and implement various tourism activities, and take good care of the tourist life.

3. Liaison work

Responsible for the contact between the tour group and the reception agencies around the country during the tour, and do a good job of connecting the tourist stations.

4. Maintain safety and deal with problems

Maintain the personal and property safety of tourists in the process of traveling and deal with emergencies.

5. Publicity and investigation

Promote China (local) and answer tourists' inquiries; Understand foreign countries (foreign countries) and convey tourists' opinions, suggestions and demands.

(2) Responsibility of local accompanying tour guides

The local escort is the representative of the local reception travel agency, the concrete executor of the tourism reception plan and the organizer of the local tourism activities. The main duties of local escorts are:

1. Arrange and implement tourism activities

According to the tourism reception plan, arrange the local tourism activities of tour groups (tourists) scientifically and reasonably.

2, do a good job of reception

Conscientiously implement the local welcome work for tour groups (tourists) and various services such as eating, living, traveling, traveling, shopping and entertainment; With the cooperation of local escorts and tour leaders, do a good job in local tourism reception.

3. The tour guide explained

Do a good job of tour guide explanation and translation of tour groups (tourists) in the local area, and patiently answer tourists' questions.

4. Maintain safety

Maintain the safety of tourists and make accident prevention and safety tips.

Step 5 deal with the problem

Properly handle the cooperative relationship between relevant local service units and various problems that may arise during the tour of this site.

operating duty

1, introducing tourist routes and matters needing attention;

2. Guide tourists to visit, focusing on the characteristics, allusions and legends of scenic spots;

3. Remind tourists to pay attention to safety and check the safety situation such as the number of teams;

4. Respond to the unexpected situation of tourists with the team.

The key depends on your ability:

1, ability to work independently

The guide service is very independent. When traveling with a group, tour guides are generally independent: organizing tourism activities independently and handling various problems independently. Therefore, strong independent working ability is of special significance for tour guides to successfully complete their tour guide work.

2. Organization and coordination ability

After receiving the tour group, the tour guide should arrange the tour activities reasonably according to the tourist reception plan, and lead the whole group of tourists to swim well and live well. This requires tour guides to have strong organizational and coordination skills; Ask tour guides to be more targeted and leave room when arranging activities; Pay attention to ways and means when organizing various activities, grasp the objective situation of changes in time, and take corresponding effective measures flexibly.

3. Be good at dealing with all kinds of people.

The work objects of tour guides are extensive and complex, and being good at dealing with all kinds of people is one of the most important skills of tour guides. To communicate with Chinese and foreign people with different levels, qualities and personalities, it is required that tour guides must master certain knowledge of public relations and be skilled in using it, and have the ability to be flexible, improvise and do well in all aspects of relations.

Tour guides have considerable public relations skills and will be more natural and decent when interacting with people; The level of giving full play to initiative and autonomy is bound to improve, which is conducive to improving the service quality of tour guides.

Due to the particularity of tour guide work, the interpersonal relationship of tour guides is more complicated. This requires that a tour guide should be a lively and outgoing person, an energetic and full of emotions, a caring, enthusiastic, sincere and humorous person, and a person who can solve problems and be trusted.

4. The tour guide's explanation ability

Tour guides should learn to explain the same theme from different angles, so as to achieve different artistic conception and meet the aesthetic requirements of tourists of different levels and different aesthetic tastes.

5, special problem handling and emergency response capabilities

Problems and accidents in tourism activities are inevitable, and whether they can be properly handled is a test for tour guides. Being fearless in times of crisis, being calm in dealing with emergencies, being clear-headed, decisive and flexible are the qualities that tour guides should have when dealing with problems and accidents.

The time and space conditions, problems and accidents in tourism activities are different, and the nature of problems and accidents is also different. Tour guides are not allowed to stick to the rules. They should take corresponding measures according to different situations and deal with them reasonably and legally.

Different travel agencies have different job responsibilities, so you should know in advance. Remember to bring a tour guide card before the interview.

General job responsibilities:

1, responsible for accompanying and guiding the tourism team throughout the journey;

2. Implement the basic necessities of tour groups;

3. Deal with team emergencies or accidents;

4. Responsible for collecting scenic spots and team feedback;

5. Maintain the good image and reputation of the company.

I hope it helps you. I wish you an excellent tour guide as soon as possible.