What should I do if I can't contact the merchant and can't refund the money for the tour I booked in Taobao now?

You can negotiate with the merchant first. If negotiation fails, the platform can intervene.

After the transaction is successful/kloc-within 0/5 days, you can log in to the baby I bought from Taobao, find the corresponding order, and click Apply for after-sales.

Please select the service type you want to apply for: I want a refund, I want a refund. Take I want to return a product as an example: after applying for the service type and selecting I want to return a product, fill in the relevant contents completely according to the page prompts, and the asterisk is required. After completing the form, click Submit Application. If you can't reach a consensus, I suggest you provide valid vouchers and contact Taobao customer service for processing. If the seller fails to apply after the sale, the overdue system will automatically reach an application agreement; If the seller refuses to apply, you can apply for Taobao customer service intervention.