Letter of apology to client

In study, work and life, there are many occasions when we need to write apology letters. Apology letters can help us better review ourselves and thank the other party. Still at a loss for apology letters? The following is an apology letter to customers that I compiled for you. You are welcome to learn from it and refer to it. I hope it will be helpful to you. Apology letter to customers 1

Dear citizen mailbox users:

Hello!

First of all, thank you for your long-term support and trust in the Citizen Mailbox website.

Some users may find that they cannot use the Citizen Mailbox website (including blogs and forums) normally during the two time periods from 6pm to early morning on October 28th and from 4pm to early morning on October 29th. ) function, the services of Citizen Cloud APP cannot be used normally, and some teachers and parents who use home-school interaction cannot interact through this platform.

After investigation, the above conditions were due to a sudden failure of the database server in the computer room.

At present, after the Citizen Mailbox team has made every effort to repair and maintain the problem, the cause of the fault has been identified and repair measures have been taken. The Citizen Mailbox website, Citizen Cloud APP, home-school interaction and other functions have begun to resume work. As of now, the forum and EPS system are still under intensive repair.

We deeply apologize for the impact of this sudden failure. We will start platform upgrade and reinforcement work in November to further improve system availability. We also hope that the majority of users will continue to support us, give us timely feedback, and jointly promote the construction of Citizen Cloud so that Citizen Cloud can create a more relaxed and better life for us.

We once again express our sincere apologies for the inconvenience caused to our users!

xxx

Apologetic letter to the customer on the year, month, and day 2

Dear friend:

Since I started doing micro-business, for I deeply apologize for the trouble caused by posting advertisements in Moments, and thank my friends for their unconditional support and trust in me. I must be a real person, do business, be honest and trustworthy! Only promote good things, low-end products. , don’t get involved in deceptive things, let alone recommend them to any friends, this is my principle! Finally, thank you again for your support, tolerance and understanding! A good person has a safe life.

Apologizer

Letter of apology to the customer on xx, xx, 20xx 3

Dear Mr. Wang:

Welcome to your stay So-and-so Hotel, your arrival makes all the hotel staff feel honored!

You have always been the hotel's VIP. The hotel strives to do its best in receiving and serving you, and hopes to give you every time Every stay leaves a wonderful memory.

We are extremely sorry for forgetting to deliver breakfast coupons to you this time.

The inconvenience caused to VIPs like you is due to the hotel's lack of meticulous service. Thank you for your criticism and correction, so that we can improve and continue to provide you with more perfect services.

XX Hotel is a famous five-star hotel in the province, and has won the highest award in the Chinese hotel industry - the "Gold Star Award". It has chain stores all over the country, so that you can have the service of XX people wherever you go. Be there for me.

It is our supreme honor to provide services to distinguished guests like you, and your comfort is our biggest goal!

The hotel has strengthened employees' awareness of VIP guests At work, when you go to a Western restaurant to dine in the future, just state your name and the waiter will take you to the reserved seat.

If you have any service needs, please feel free to contact the assistant lobby manager (ext.: 25), we are always waiting for your instructions!

Wish you and your family:

< p>Good health

All the best

XX Hotel

Apology letter to the customer on September 2, 20XX 4

Write Letter of apology to the customer

Mr. xx:

Your order form was received on the 22nd of this month. terribly sorry! Down vests are currently unavailable for delivery. Our fastest delivery date is early July.

Of course, you are in a hurry to get the goods. However, the demand is far beyond our previous experience, so we apologize to you!

Your loyal XXX Apology letter to customer 5

Dear xxx:

Hello!

First of all, thank you very much Checking into xxx hotel, we are also extremely sorry for what happened at (morning/time date)!

I have had a conversation with the employee involved, and the employee is also deeply sorry for his I am sorry for the unpleasantness that my behavior has caused you. Here, on behalf of the hotel management, I solemnly and deeply apologize to you! Due to the wrong behavior of our hotel employees, you have had a very unpleasant stay experience.

I sincerely hope you believe that we will never allow our employees to treat valued guests like you like this.

Since I don’t want to disturb your work/rest, I still want to send the gifts/fruits and red wine we carefully prepared and attach this apology letter to your room. Of course, if it is convenient for you, I would very much like to express my apology to you in person.

If you need any assistance, please feel free to contact me directly.

Sincerely yours

Salute!

xx

Letter of apology to the customer on x, month x, 20xx 6

Dear Mr. *:

Hello!

First of all, thank you very much for your attention and support in cooperating with our company. I have received your "Regarding **'s work performance" "We take the report very seriously and are deeply shocked by all the behavior of this salesperson." After collecting evidence to investigate and verify the ins and outs of the incident, here, on behalf of all the employees of ***** Co., Ltd., I would like to sincerely apologize for all the serious disciplinary violations committed by salesperson ** during the dispatch period! As a responsible person As a brand enterprise, we feel deeply guilty and self-blame when something like this happens! What happened has caused certain psychological harm to customers in some regions who have always trusted and supported ***, and it has also caused difficulties to the reputation and image of our company. The huge loss made up for! At the same time, it also exposed the problems of dereliction of duty, dereliction of responsibility, and lack of inspection in the business management of our company, as well as the deficiencies in basic management and emergency response capabilities during special periods.

In view of the extremely bad impact of **’s serious breach of trust, damage to the reputation of our company and customers, false reporting of information, counterfeit invoices, false accounts, borrowing money from customers, accepting kickbacks and other serious disciplinary violations, serious reputational damage caused. For the sake of the normal and orderly development of the business and the good image of the company, our company has decided after research to make the following decision on ** with immediate effect:

The employee ** will be fired immediately and all employees of the company will be notified; It will be announced on the company's website from now on for a period of one year; it will continue to recover all the money it owes the company and will take legal action if necessary;

At the same time, the company will take legal action against your company and you during this period. Compensation will be made for personal losses. The compensation includes: **, **, ** and other related expenses. Mr. Sun of the Sales Department will be responsible for approving the payment with you. Once again, I deeply apologize for all the trouble ** has caused you during this period!

I hope that your company and Mr. Lin can continue to trust and support ** in the future, and let us safeguard ** together.

Sincerely,

Salute!

xx

20xx, x month x Apology letter to client 7

Mr. For the quality problems of this product, I would first like to express my most sincere apology to you in my own name. If there is still a chance, I very much hope that you will give me another chance. We will definitely guarantee that the products we provide in the future will never be If similar situations happen again, we solemnly make this commitment. As for the quality of this product, according to my personal opinion, if your delivery time allows, I would like to return the product in full and then exchange it, but you still consider not causing us too much loss and adopt a full inspection. I was very grateful to accept this batch of goods in a special way, but at the same time, it still made me feel guilty. 2. (Reflect on yourself, analyze the reasons why you did something wrong, mainly analyze your own reasons, and do not shirk responsibility.) Regarding the quality problems this time, we have reflected on them from all aspects and negotiated with the processors one by one. 3. (Since you have done something wrong, hindered the other party or affected the other party, you must sincerely apologize to the other party, and at the same time express your willingness to accept the compensation caused by it, or be responsible for the losses caused to the other party due to your mistakes .) Finally take the following measures and methods to prevent similar situations from happening again. 4. (Please forgive me.) In other respects, I hope Mr. Gu can provide valuable advice and correct us in time for our shortcomings. We are willing to cooperate fully to strive to meet customer requirements to the greatest extent and achieve a win-win situation, which also allows us to Fang improves faster. Thank you! Apology letter to customer 8

Dear customer:

Hello!

I am the deliveryman of XX Express on the 20xx. Due to the recent delay in delivery of goods, I specially submit my letter of apology to you to ask for your forgiveness.

I must give you a clear and true explanation for the error in delaying shipment: During November 10, 20xx, one of your goods appeared in my work list, and it was an urgent goods. , sent from Hangzhou to Shenzhen.

I forgot that when distributing the goods, I made the mistake of carelessly distributing nearby goods as urgent items.

Now, I have been punished by the express company and I sincerely apologize to you. Our company is willing to compensate you for some losses caused by delayed shipment.

Sincerely yours

Salute!

xxxx

Letter of apology to the customer on x, month x, 20xx 9

Dear customer:

Since our new factory was put into operation on xx, xx, 20xx, its production capacity has increased to a certain extent compared with before. However, because part of our company's current twist production process is manual, the fully automatic production line equipment is still being installed and debugged, and product sales have been in the peak sales season since the end of August, so the current growth of our company's production capacity cannot keep up with customers in the national market. Due to the substantial increase in sales volume, the supply of goods cannot fully meet the needs of our customers. As a result, your company's goods cannot be shipped in sufficient quantities and on time as ordered, which has affected your company's sales. We hereby express our deep apologies to your company!

In order to solve the current supply and demand gap problem, our company has increased the recruitment of production workers, plans to add 2 new production lines, and speed up the installation and debugging of fully automatic production line equipment. It is expected that in the near future, our company will Production capacity will be fully relieved.

Thank you for your understanding and strong support to our company!

Sincerely,

Salute!

Apologizer

< p> Letter of apology to customers on xx, xx, 20xx 10

First of all, thank you all friends for accompanying our company through the past thirty years. I would like to thank you for your continued support and support for our company. , over the past thirty years, it is your continuous support and love for our company that has allowed us to reach this point. Thank you for accompanying us through so many years of ups and downs. We would like to take this opportunity to express our deep gratitude to our consumers. Starting from 20xx, our company has launched the latest products and has received support from our customers, which has made our products sell well. The sales volume has also reached a record high, and the sales volume has reached a record high. Due to the large sales growth, A reason. Our company's production has put pressure on us and we are unable to deliver goods to our friends in time. For this, our company expresses its deep apologies.

Please believe that in the days to come, we will adjust our supply control measures to ease the production pressure so that we can provide the supply of goods that customers need as quickly as possible without any loss due to Insufficient supply of goods has caused some impact on customers. I believe that in the days to come, we will definitely be able to increase the production speed and improve the quality, so that customers can receive higher quality products while seeing us increase the production speed. As for some customers who have not yet shipped goods, I would like to express our deep apology again on behalf of the company. We are sorry for the inconvenience caused to our friends this month. We hope that friends can accompany you in the future. Our company goes further and further, and I believe we will repay every consumer with better quality and service.

The above is a sample article about apology letters to customers. In fact, in daily life, we may make mistakes all the time, so it is very important to master the format and writing of apology letters. Especially when we have caused an impact on customers due to our negligence, we should use the most sincere words. Attitude to write apology letters to our clients. If the customer's negligence is not handled well and leads to customer complaints, then this will be a matter of losing one's job. Therefore, we should read more about the sample apology letter to customers. Only by mastering the writing of an apology The key to trust is that when we accidentally make a mistake, we can correct the mistake as quickly as possible and put ourselves in the most advantageous position. Only in this way can we find opportunities to make amends for our mistakes.

Because none of us are saints, we can never make mistakes, so when we make a mistake, realizing the mistake as soon as possible is the best way to save it. I believe that as long as we realize our mistakes early, apologize and reflect, I believe that as customers, they will not really embarrass us small employees. The fear is that we do not have the courage to admit our mistakes, so that It is a big mistake to allow more mistakes to breed and spread.

Sincerely

Salute!

Apology letter to the customer on xx, xx, 20xx 11

Dear customer:

Hello!

On April 3, I learned about your post on the Aircraft City Forum, and immediately held an emergency general manager meeting.

An investigation team was set up to conduct a detailed investigation of the entire incident. First of all, on behalf of the hotel, I would like to express my deep apologies to you and your family for such an unpleasant incident! Sorry!

I will always remember your criticism as a warning. When my employees make mistakes, it’s the leader’s fault because I didn’t educate them well! They have not been given a deep understanding that "customers are God and our bread and butter, and customer satisfaction is the purpose of our service"!

Things have already happened. I know that no amount of explanations are useless. We will never escape. The hotel has criticized and educated all relevant responsible persons, kept them on duty for inspection and imposed financial penalties.

I once again sincerely apologize for the harm caused to you and your family, and ask for your forgiveness! From now on, we will definitely treat our work with a strong sense of responsibility and pay close attention to every link! Now we have fully launched the quality education training and professional knowledge training for employees.

Please pay attention to our changes!

Here, I would also like to express my deep gratitude to all friends who have paid attention to this matter! In fact, after I learned about this incident, in addition to feeling extremely ashamed and apologetic, I was even more moved. Thank you for your high hopes for Inovance! Huichuan has transformed from a western-style clothing store into a western-style restaurant. After 16 years of ups and downs, it has accompanied a generation of children who have grown up together. We are already a familiar family, so I can better understand that you do not allow us to The feeling of making a mistake.

Your criticism is in the hope that Inovance can do better! Walk more steadily!

As children grow up, they will inevitably fall and make mistakes. At this time, parents will definitely support them and educate them carefully. Today's Huichuan has suddenly developed from a small store to a big store. From my experience

it is still very shallow. A new hotel is like a child who has just started. You need to act like parents. Give us a hand, help us, and help us grow up!

In short, no matter what, it is because of our work mistakes that have brought you unhappiness. We hope that both of us can resolve this conflict with sincerity.

I once again express my most sincere apologies to you and your family with an extremely sincere heart, and I hope you can be tolerant and forgive me! If you come to Huichuan again, all the staff of Huichuan will welcome you with the highest quality service and the most sincere attitude.

Sincerely,

Salute!

xxx

Letter of apology to customers on xx, xx, 20xx 12

Dear Jingdong customers:

In "11 . 11" is approaching. You are fighting on the front lines of the battlefield of "killing cats", "destroying the country" and "defeating peace". You have worked very hard and achieved outstanding results. In particular, the awesome Weibo creative promotional hand-drawn sketches such as "JD.com has the most bottomless bottom line", "Donkeys tread on birds", and "Home Appliance Friends" make people gasp in admiration.

As a start-up company, Guofen Kitchen is not qualified to join the hot front line, but it also wants to do its best for JD.com’s “Double Eleven” battle, do a good job in logistics, and provide you with a good breakfast , catering delivery at four times of the day, lunch, dinner and night.

During the food delivery process on October 24, a JD.com partner complained that the amount of Xibei dishes was too small. After receiving the message, we immediately verified it because we did not explain the status of our products to our customers. We are extremely sorry for this and have affected your mood.

Our concept is to provide safe "simple meal (rice bowl)" service for white-collar workers. On our menu, the meals at Xibei and Jindingxuan are simple meals developed by us for the white-collar lunch market and are convenient for one person to eat. For example, Xibei's steamed pork with stir-fried chili is about 50 yuan for dine-in, and the rice bowl developed by Guofen Kitchen is 25 yuan.

Because some customers reported that the Xibei rice was not enough, we changed it to rice from Meizhou Snacks (a subsidiary brand of Meizhou Dongpo Restaurant). As a result, the dishes and rice delivered to customers are packed in two boxes. Our original intention is to consider the customers, but it may cause customers to misunderstand that the amount of dishes we provide is small.

By developing simple meal products for well-known brand restaurants, we can solve this problem: white-collar workers can't forget a certain dish in a certain restaurant, but it is inconvenient to eat alone, so they can only wait until the weekend and make an appointment Three or five friends satisfy their cravings. After Guofen Kitchen develops dishes from well-known restaurants into simple meals, white-collar workers can eat them whenever they want.

This is the most essential difference between Guofen Kitchen and Home Food Club. It is equivalent to the difference between Haidilao and Xiabuxiabu. Haidilao is for a group of friends to cook hot pot, while Xiabu Xiabu is for one person to cook hot pot. In essence, both are hot pots, but the experience is different. In the future, we will also develop more simple meal products for restaurants.

We are still on the road to entrepreneurship and have many shortcomings. We hope to get support from JD.com partners. Of course, this is not a reason for us to make excuses for ourselves.

No matter what, as long as our customers feel uncomfortable and dissatisfied because of our poor service, it is our failure. For this reason, we sincerely apologize to our JD partners.

We will make up for our mistakes with practical actions!

xxx

Apologetic letter to customers dated 13

Dear customers:

Due to our company’s weak legal concept, When printing promotional materials for the Qinhuangdao Tourism Annual Pass Card, the name of the issuer "Qinhuangdao Yichengtong Technology Co., Ltd." in the Qinhuangdao Annual Tourism Pass Card format was replaced without authorization with "Beidaihe Hai Life Culture Communication Co., Ltd." Tourists caused confusion and caused harm to Qinhuangdao Yichengtong Technology Co., Ltd.

I would like to express my deep apologies to Qinhuangdao Yichengtong Technology Co., Ltd., all employees of the company, and all tourists. We are sorry, but we are deeply disturbed by the impact our ignorance has had on you, and we ask that you forgive us.

In view of the injuries that have occurred, we have decided to take the following measures to make up for the losses that have been caused:

1. Issue an apology letter to Qinhuangdao Yichengtong Technology Co., Ltd. and our customers, so that the majority of tourists can clearly understand Qinhuangdao Yichengtong Technology Co., Ltd. is the only issuer of the Qinhuangdao Annual Travel Pass Card. Hailife Company is only one of the dealers and is not the issuer of the Qinhuangdao Annual Travel Pass Card.

2. Link to the apology letter in a prominent position on the website set up by Sea Life Company to promote annual travel passes for at least one month.

3. Display the real sample of Qinhuangdao Tourism Annual Pass Card (marked with the name of Qinhuangdao Yichengtong Technology Co., Ltd.) in a prominent position on the website.

4. Recover all unsent promotional materials and burn them.

5. Newly printed promotional materials must be approved by Qinhuangdao Yichengtong Technology Co., Ltd. before they can be printed.

We once again apologize for our ignorance and voluntarily bear the losses caused to Qinhuangdao Yichengtong Technology Co., Ltd.

Sincerely,

Salute!

Apology person: xxxxxx

Apology letter to the customer on xx, xx, 20xx 14

Dear QQ user:

Previous paragraph At that time, a well-publicized dispute broke out between Tencent and 360. Finally, with the coordination of the Ministry of Industry and Information Technology and other government departments, the dispute came to an end, and the safety and rights of QQ users were protected. Here, we sincerely apologize to all users who were troubled by the incident! We humbly accept the criticisms issued by the Ministry of Industry and Information Technology and other government departments, and will conscientiously implement follow-up work in accordance with relevant requirements. We will also carefully listen to, summarize and learn lessons from everyone’s opinions and various criticisms made to us during this process.

After learning from the experience, there are many things worth reflecting on in the way we handle and communicate with users. At first, we focused all our attention on issues such as “who is right and who is wrong” and “rights and wrongs”. At the same time, we ignored the user’s feelings.

As an early-developing and large-scale enterprise, and as an industry leader, we should pay more attention to the user’s experience; if we can have a better understanding with you before making that “difficult decision” Adequate communication gives you the opportunity to better understand the risks and problems. The evolution of the entire incident may be a different story.

After the incident, we received a lot of information from users, media, and industry experts, including opinions, suggestions, and criticism. No matter from which perspective, we are lucky to have your help and it is also a harvest for us in this incident. You may not imagine now how important these opinions are to us. It is your opinions that will become the key driving force for Tencent's strategic transformation and corporate upgrading.

It is precisely because of this understanding that the company leaders put forward in a letter to employees not long ago: "This is not the worst moment; there is no best moment; let us let go Anger; let us remain in awe; let us open the door to the future. "We believe that after this incident is over, with the promotion of the government, the era of "competition under the sun" that we have always longed for will finally arrive. Tencent will also embrace this era with a more open mind, together with users and the industry.

As the number of QQ users continues to grow, we understand that our responsibilities are becoming more and more important. In the face of responsibilities, we must have higher demands on ourselves and do better. This mentality also allows us to better understand the trouble you suffered in this incident. Therefore, we sincerely apologize to you again and hope to continue to receive your support in the future.

No matter the past, present or future, our wish remains the same: to be with you.

xxx

Year, month, day Apology letter to customers 15

Dear all users of Bingde Convenience Store:

Hello!

Here, please allow all the staff of Bingde Convenience Store to sincerely say sorry to you. In the past two days, Heze was hit by a blizzard that had not happened in ten years. The warehouse where we stored the logistics vehicles collapsed, the logistics vehicles were unable to travel, and the goods warehouse was in danger. The difficulties were beyond our imagination.

However, the blizzard weather has not affected users' trust in us. The number of orders in the past two days has exceeded the same period by 5 times. In order to ensure the quality of our services, the company's general manager, Mr. Dong Tieliang, transformed into a logistics leader and led all the company's employees to fight on the logistics frontline. However, there was too much snow on the roads in Heze, and some products were still delayed in reaching users.

For this reason, all employees of the company would like to apologize to you. This regrettable situation is the result of poor consideration by the company.

Bingde’s service concept is to provide users with a convenient and fast life and bring you a higher quality of life.

However, delayed delivery of orders will inevitably affect the user experience. We would like to express our gratitude to our customers for their understanding and tolerance.

Thank you for your attention and support to Bingde Convenience Store. Today's delivery orders have returned to normal.

Thank you again for your support and love for Bingde!

Sincerely, from all employees of the company

November 26, 20xx