What will be tested in the tour guide exam and interview?

The content of the tour guide examination interview is as follows:

1. Basic personal information

At the beginning of the interview, the examiner will first learn the candidate’s basic personal information, including name and age. , gender, education, contact information and other information are the basis for the examiner to understand the candidate, and also the basis for communication during the subsequent interview process.

2. Tourism knowledge

Tour guides need to have rich tourism knowledge and know the history, culture, geographical location, etc. of each scenic spot. Therefore, during the interview, the examiner will test the candidate's travel knowledge. For example, ask the candidates how much they know about a certain scenic spot, and ask whether the candidates are familiar with the characteristic culture of a certain region. Examiners hope to use these questions to understand how well candidates master tourism knowledge and whether they have the ability to pass it on to tourists.

3. Language expression skills

Tour guides need to have good language expression skills and be able to clearly and accurately introduce relevant information about scenic spots to tourists. Therefore, during the interview, the examiner will examine the candidate's language expression ability. For example, candidates are required to introduce the historical background of a scenic spot in fluent and accurate language, or candidates are required to simulate the scene of a tour guide explaining to demonstrate their language expression ability to the examiner.

4. Communication skills and service awareness

Tour guides need to communicate well with tourists, understand their needs, and provide corresponding services. Therefore, during the interview, the examiner will examine the candidate's communication skills and service awareness. For example, the examiner may simulate a scene in which tourists ask questions and ask candidates to give reasonable answers, or ask candidates to describe how they respond to the special needs of tourists. Through these questions, the examiner can assess the student's communication skills and understanding and attitude towards tourist services.

5. Emergency handling capabilities

It is inevitable to encounter various emergencies during travel. Tour guides need to have good emergency handling capabilities and be able to calmly deal with various unexpected situations. Therefore, during the interview, the examiner will examine the candidate's emergency handling ability. For example, the examiner may raise some emergencies and ask candidates to provide reasonable solutions, or ask candidates to describe their experience in dealing with emergencies. Through these questions, the examiner can understand the candidate's emergency handling ability and how to respond when facing difficulties.