One-way travel is accused of deliberately setting a set of fees, and customers demand triple compensation after complaining. Is this reasonable?

Some consumers complained that when booking a flight on Tongcheng Travel APP, they bought a ticket by mistake, and communicated with customer service at the first time, asking the other party to help cancel the ticket. It is not because of man-made speed that the ticket was successfully issued. In desperation, consumers can only apply for a refund. He believes that this behavior of Tongcheng Tourism Customer Service is suspected of defrauding the refund fee and asking the other party to triple the compensation. Although there is definitely no agreement at present, after the problem was exposed, most netizens thought that the claim was a bit unreasonable.

In addition to the Tongcheng Travel APP, many platforms have consumers who report that the service fee charged during the refund process is too high. Refund in the past, no matter what the reason, the platform will refund the ticket for free. However, I don't know when to start. Even if a small number of movie tickets are booked in advance, the platform will deduct a certain amount as a handling fee when applying for a refund for personal reasons.

Some netizens think this behavior is unreasonable. After all, booking tickets online saves a lot of manpower. We don't know what will happen in the next second. When we apply for a refund online, the system will automatically refund the ticket, and it will not waste too much public resources at all. Such an expensive refund is really unreasonable. However, there will also be more rational netizens who believe that no matter what the unit price of ticket purchase is, unilateral breach of contract does waste people's time and cost. In the case of improper operation, seats may be temporarily vacated, so it is normal to charge a handling fee in the middle.

As the saying goes, the public is right and the woman is right. In this same-city tourism incident, the parties said that when calling the customer service phone, a series of information such as flight number and order number were clearly displayed, but during the communication process, the manual customer service asked the order number several times. During the whole 12 minute communication, the customer service did not cancel the order, but repeated communication for many times, wasting time and cost, which made him unable to successfully refund the ticket. Therefore, this kind of behavior should be financially compensated by the merchants. What do you think of you in front of the screen?