What is the definition of civil cause of action for tourism disputes?

1. Tourism disputes refer to contract disputes or infringement disputes arising from tourism among tourists, tourism operators and tourism auxiliary service providers. 2. According to the relevant provisions of the Interim Provisions on Tourism Complaints, the following damages are included in the scope of tourism complaints: 1. That the tour operator fails to perform the contract or agreement; 2. It is considered that the tour operators have not provided the service of price and quality; 3, that tourism operators intentionally or negligently caused personal injury to the complainant; 4, that tourism operators cheat the complainant, damage the interests of the complainant; 5. Employees of tourism business units accept kickbacks and ask for tips privately; 6. Other behaviors that harm the interests of the complainant. In case of the above-mentioned damage in China tourism activities, the complainant may complain to China Tourism Administration. According to the legal provisions of our country and the actual situation of tourism disputes, there are four ways to deal with tourism disputes: negotiation, mediation, arbitration and litigation. Third, the rights and obligations of tourists Only by knowing their rights and obligations can tourists know how to protect their legitimate rights and interests, abide by tourism laws, regulations and relevant regulations, reduce the occurrence of tourism complaints and promote the healthy development of tourism. According to the Tourism Regulations of Shandong Province, tourists have the following specific rights and obligations: 1. Tourists have the right to demand that their religious beliefs and national customs be respected. 2, tourists have the right to know the real situation of tourism services, and have the right to ask tour operators to provide service content, grade charges, etc. 3. Tourists have the right to choose their own tourism services; Have the right to refuse the compulsory trading behavior of tour operators. 4. Tourists whose personal and property are damaged or whose tour operators fail to provide them with standardized services shall enjoy the following rights according to law: 1. To demand compensation or compensation from the tour operators whose legitimate rights and interests have been damaged. 2. Complain to the tourism administrative department or relevant departments and organizations where the tourism operator is located or where the damage occurs. 3, to the people's court. Five, tourists should abide by national laws, regulations and social ethics, respect local ethnic customs and religious beliefs. Six, tourists in tourism activities, should protect tourism resources, take good care of tourism facilities, and consciously abide by the safety regulations and health regulations of tourism order and tourist attractions.