Which department should travel complaints go to?

1. Which department should I go to for travel complaints?

1. Travel complaints, find a travel complaint acceptance agency. The people's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant.

2. Legal basis: Article 4 of the Interim Provisions on Tourism Complaints.

Tourism administrative departments shall protect the legitimate rights and interests of tourism complainants and respondents according to law. Tourism administrative departments at or above the county level shall set up tourism complaint management institutions.

Article 5

The duties of the tourism complaint management institution of the national tourism administration department are:

(a) to formulate the rules and regulations of the national tourism complaint management and organize their implementation.

(two) to guide, supervise and inspect the management of tourism complaints in local tourism administrative departments.

(three) the complaints received can be directly investigated and handled, and can also be referred to the relevant departments for handling.

(four) to apply for reconsideration of the decision made by the tourism administrative department of a province, autonomous region or municipality directly under the central government.

(five) to commend or inform the local tourism complaint handling work, and organize the complaint management experience and information exchange.

(six) other matters related to the management of tourism complaints.

2. What materials should be prepared for consumer complaints?

1, complainant's name, address, postal code, telephone number, etc. ;

2. The unit name, detailed address, postal code and telephone number of the respondent;

3. The date, name, brand, specification, quantity, size and price of the purchased goods or services;

4, damage and negotiate with the operator;

5. Vouchers and related certification materials.