The first tour group for China citizens to travel abroad is?

Test questions and answers of tourist guide card examination

One, single choice (20 points, 65438+ 0 points per question):

1. The tour guide card is valid for: (c)

A, 1 year b, 2 years c, 3 years d, 4 years

2. The limit for Chinese outbound personnel to take RMB out of the country is: (d)

a， 1000 b，5000 c， 10000 d，20000。

3. When checking the certificates, visas and air tickets of the members of the whole group, we should focus on _ _ _ _ _. (3)

A, period of validity b, date of issuance c, name d, passport

4, in the process of tourism leaders' main role is to organize and coordinate, therefore, the leader's position should always be in (c).

A, B before the team, C in the team, D at the end of the team, shuttle between teams.

5. When the tour group passes the border inspection, the tour leader should always enter (a).

A, B before the team, C in the team, D at the end of the team, shuttle between teams.

6. At present, China citizens are granted visa-free entry in the following places: (b)

A, London, England b, Jeju Island, South Korea c, Paris, France d, Tokyo, Japan.

7. Tour guides who forge, alter, lend or transfer tour guide cards, or who do not wear tour guide cards when they are engaged in tour guide business, shall be ordered by the tourism administrative department to make corrections and be fined RMB _ _ _ _ _ _ _ _ _.

a， 10000； 3 months to 1 yearb, 5000; 3 months to 1 year

c， 10000； 6 months to 1 year d, 5000; 6 months to 1 year

8. The general flow chart of entry of overseas countries is correct (B)

A. go through the immigration formalities-> get the checked baggage-> pass the health quarantine-> accept the customs inspection-> meet the tour guide.

B, after health quarantine-> go through the entry formalities-> get the checked baggage-> accept the customs inspection-> meet the tour guide.

C, after health quarantine-> get the checked baggage-> go through the entry formalities-> accept the customs inspection-> meet the tour guide.

D, after health quarantine-> go through the entry formalities-> accept the customs inspection-> get the checked baggage-> meet the tour guide.

9. The earliest time for China to send a tour leader to lead a delegation to travel to Southeast Asia was: (b)

a， 1983b， 1990c， 1992d， 1997。

10. According to the international aviation practice, if the round-trip and joint flight tickets stay in a certain place for more than 72 hours, regardless of whether the seats for the subsequent flight have been reserved, the guests must go through the reconfirmation procedures for the seats for the subsequent flight at least _ _ _ hours in advance. (4)

a、 12 b、24 c、36 d、72

1 1. When taking foreign currency cash out of the country, if it exceeds _ _ _ _ _ _ _ _ _ USD, it shall be declared to the customs. (3)

a、5000 b、20000 c、 1000 d、8000

12. When the value of the checked baggage per kilogram exceeds RMB _ _ _ _ _ _ _ _ _, the value of the baggage can be declared. (3)

a、 10 b、20 c、50 d、 100

13. The general flow chart for going through entry formalities in China is (c).

A. get off the plane and arrive at the airport > pass health quarantine-> pass customs-> pass frontier quarantine station-> the team is dismissed.

B. Get off the plane and arrive at the airport. > going through customs-> passing health quarantine-> passing frontier quarantine station-> team disbanding.

C. get off the plane and arrive at the airport. > through health quarantine-> through frontier quarantine station-> through customs-> team disbanded.

D get off the plane and arrive at the airport > go through customs-> go through frontier quarantine station-> go through health quarantine-> the team is dismissed.

14. In order to improve the quality of international tourism and the reputation of the tour leader profession, IATM was first initiated by some tour leaders in Europe and was established in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

a、 1963 b、 1962 c、 1965 d、 1968

15, tourists take Chinese herbal medicines and Chinese patent medicines out of the country, and the total value of their trips to Hong Kong and Macao is limited to RMB _ _ _ _ _. (1)

a、 150 b、200 c、250 d、300

16. Failure to make the trip due to tourists leads to breach of contract. If the tourist fails to notify the travel agency within the specified time, he shall pay _ _ _ _ _ of the total price of the travel contract as liquidated damages. (2)

a、5 % b、 10 % c、 15% d、20%

17. If the trip cannot be made due to the travel agency, and the travel agency notifies you within 7 days, the tourists can get _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

a、5 % b、 10 % c、 15% d、20%

18. When tourists are dissatisfied with the tour guide, the tour guide should mediate on the principle of _ _ _ _. (3)

A, take tourists as the center; b, fulfill the contract; c, submit to adversity; d, submit to adversity; and communicate at equal intervals.

19. If the package travel agency fails to arrange a full-time tour leader for the tourism team, the tourism administrative department shall order it to make corrections, impose a fine of _ _ _ _ _ _ _ yuan but not more than 20,000 yuan, and may suspend its overseas travel business qualification. If a full-time tour leader is not arranged for many times, his overseas tourism business qualification may be cancelled. (1)

A, 5000 yuan; B, 10000 yuan; C, 1000 yuan; D, 2000 yuan

20. If a tourist loses his ticket during the trip, the tour leader will accompany the tourist to the local police station or police station to report the loss, obtain the report loss certificate, and then report the loss to the local office of the airline. The airline asked the guests to buy a new ticket temporarily. After returning to the original place of departure, the guests who lost their tickets will go to the airline to go through the formalities. How long will it take? If the original lost ticket is not fraudulently used or returned, the airline will inform the guest or agent to refund the ticket. (4)

A, 15 working day b, one month c, half a year d, one year to about one and a half years.

A, true or false (No.1-34. Fill in the brackets with the judgment result. Fill in "√" correctly. The "x" is wrong. 65438+ 0 point for each question. * * * 34 points)

1.(×) 1990, the National Tourism Administration issued and implemented the Interim Measures for the Administration of Organizing China Citizens to Travel to Southeast Asian Countries, and the leaders of nine travel agencies qualified for outbound tourism passed the examination and obtained the first batch of qualification certificates for outbound tourism leaders in China.

Interim Measures for the Administration of Organizing China Citizens to Travel to Three Southeast Asian Countries (promulgated by National Tourism Administration 10/990 on October 30th) 2. At present, only China International Travel Service Head Office, China Travel Service Head Office, China Youth Travel Service Head Office, Guangdong Overseas Travel Corporation directly under Guangdong Provincial Tourism Bureau, Guangdong China Travel Agency, Fujian Overseas Travel Industry Corporation directly under Fujian Provincial Tourism Bureau and Fujian China Travel Agency are authorized to undertake this business.

2.(√) According to the "Quality of outbound travel service of travel agencies" issued by the National Tourism Administration in July 2002, an outbound tour leader refers to a staff member who has obtained the qualification of a tour leader in accordance with the regulations, is appointed by a package travel agency, and is authorized to lead a tour group to travel abroad on behalf of the package travel agency, cooperate with overseas reception travel agencies to carry out tour guide business, implement travel plans, and provide relevant services such as entry and exit for tourists.

Original: outbound tour leader

A staff member who has obtained the qualification of tour leader according to the regulations and is appointed by the travel agency to engage in tour leader business.

Tour leader business refers to the activities of leading tour groups to travel abroad on behalf of authorized tour groups, urging overseas reception travel agencies and tour guides to implement tourism plans, and providing tourists with entry and exit services.

3.(×) Because the work of tour guides and tour leaders is similar and overlapping, the "quality requirements for tour leaders" put forward in "Quality of outbound travel service of travel agencies" completely refers to the quality requirements for tour guides in "Quality of tour guide service", which is embodied in patriotism, legal awareness, professional ethics, professional level, gfd and so on.

Original: 5.4.2 Quality Requirements of Team Leaders

The basic quality of tour guides should meet the requirements of Chapter 5 of the Guide Service Quality (GB/T 1597 1).

The tour leader should have certain English or destination country/region language ability.

The tour leader should have some tour guide experience before taking up his post.

The team leader should conscientiously perform the duties of the team leader, strictly abide by the discipline of foreign affairs, and have certain emergency handling ability.

4.(×) As the representative of the package tour agency, the tour leader has the right to interpret, execute, supervise and execute the travel contract signed by the package tour agency and tourists, and has the right to change it at his own discretion.

5.(×) Every time a team leader leads a group out of the group, the preparation work required is similar. Experienced team leaders can refer to previous work files to save preparation time. There is no need for each team to list a working document.

6.(×) According to the provisions of the Measures for the Administration of Overseas Travel of China Citizens, it will be uniformly printed by the Public Security Bureau, and the number will be issued to all provinces, autonomous regions and municipalities directly under the Central Government when arranging the number of overseas tourists this year, and then issued to all tour groups by all provinces, autonomous regions and municipalities directly under the Central Government.

Notice on Issuing the 2002 Edition List of China Citizens' Traveling Teams Abroad

2. The list shall be uniformly printed by the National Tourism Administration, distributed according to the comprehensive contribution rate of inbound tourism of all provinces, autonomous regions and municipalities directly under the Central Government, and distributed to tour groups by the tourism bureaus of all provinces, autonomous regions and municipalities directly under the Central Government according to the performance and operation of inbound tourism. The tourism bureaus of all provinces, autonomous regions and municipalities directly under the Central Government shall report the distribution and use of the list of the previous year to the National Tourism Administration in writing in the first quarter of each year.

7.(×) The work of the outbound tour leader is closely related to the work of the travel agency dispatcher, and the two should cooperate with each other to jointly complete the task of leading the group. Before the team leaves, it is necessary to check the travel documents, visas and air tickets of all members. This work should be completed by the dispatcher, and the team leader is only responsible for collecting the above tickets and keeping them properly.

5.4.3.2's preparation before leaving the team.

The tour leader should carefully check and check the outbound tourism team information handed over by the dispatcher.

Note 3: The information of outbound tourism teams usually includes team list, entry and exit registration cards, customs declaration forms, travel documents, tourist visas/endorsements, transportation tickets, reception plans, contact address books, etc.

8.(×) The outbound tourism team should hold a pre-departure briefing before departure, and the meeting must be presided over by the team leader.

9.(√) According to the regulations, the travel team must hold it in actual work. If the visa on the passport held by the passport holder is a valid personal visa, the tourists will leave the country with their own documents when leaving the country, and they will be released at the border inspection. There is no need for the tour leader to submit the list of China citizens' travel teams abroad.

10.(×) After the tour leader accepts the tour leader's task, when the work is handed over to the OP, the passport and air ticket for the whole trip will be handed over to the tour leader from the OP. In order to prevent loss, the tour leader should return the passport and air ticket to the tourists as soon as possible.

1 1.(√) The tour leader must master the agreement on charging fees in the outbound travel contract signed by the travel agency and tourists. Because the tour leader plays the role of a representative of the travel agency during the whole journey, he is responsible for answering all the questions related to the journey raised by tourists, including, of course, questions about fees and overseas reception standards.

12.(√) The dress of the team leader is the embodiment of the team leader's mental outlook. We should compare the requirements of white-collar workers for professionals, and also consider the needs of tourists. This dress should be easy to identify and find.

13.(√) China's customs implements the red channel and green channel clearance system according to international practice. Passengers can choose the green channel to carry articles that do not need to be declared to the customs, and there is no need to fill them in.

14.(√) Tour guides should pay attention to checking their luggage at the airport. If you need to transfer, your luggage should be checked to the final destination.

15.(√) When the tourism team passes the border inspection, the tour leader should always go ahead, go through the formalities first, and then stand where the tourists can see it.

16.(√) Pre-boarding safety inspection is a kind of inspection system generally adopted by all countries in the world. China's airports implement the internationally accepted security inspection method. All boarding passengers must undergo security inspection before boarding, and there is no exemption object.

17.(√) On the plane flying from one country to another, the most important thing for the tour leader is to fill out the entry form of the destination country for the whole group of tourists. It is one of the duties of the tour leader to fill out all the entry forms on behalf of tourists.

18.(√) Entry cards and customs declarations must be filled in when entering the borders of various countries. The format and content requirements of entry cards and customs declarations vary from country to country.

19.(√) After the travel team arrives at the destination by plane, if the luggage checked by the airline is found to be damaged, the tour leader will not only help the tourists claim compensation from the airline. At the same time, please ask the airport baggage department or airline representative to issue a written certificate. Prove that the luggage is damaged or lost because of the airline, so as to negotiate compensation with the insurance company in the future.

20.(×) The team leader is the core of an outbound tourism team, so all links in the team operation procedure should be connected by the team leader. When a tourism team arrives in any city, the leader must be the first to speak.

2 1.(×) Quality of outbound travel service of travel agencies; The tour leader is required to complete the service after the tour team arrives at the hotel, including allowing tourists to check in as soon as possible after arriving at the hotel, check in, get their luggage, and keep abreast of the basic situation of the hotel and matters needing attention when staying at the hotel. Be familiar with the activities of the day or the next day.

22.(√) Visitors should settle with the hotel in advance for personal consumption such as making phone calls, watching pay TV, drinking drinks in the refrigerator, washing clothes and using paid items in their rooms. The tour leader should be responsible for urging and assisting tourists to complete the check-out procedures. It is best to avoid the check-out rush hours before the team has to hurry and after breakfast. So as not to let tourists wait at the counter because the waiter makes rounds.

23.(√) Shopping is an important activity in outbound tourism, and domestic group travel agencies generally focus on arrangements in the normal itinerary of the team. The tour leader shall supervise the tour guide to limit the number of shopping arrangements to the range specified in the itinerary. If the tour guide intends to increase the number of shopping, he must get the consent of the tourists.

24.(×) In the process of watching the program, if the tour leader has other business, he can leave temporarily, and the tour guide is responsible for accompanying him.

25.(√) The tour leader is the representative sent by the package tour agency and has the right to supervise the implementation and reception quality of the reception plan of overseas travel agencies. If the arrangement of the reception travel agency is inconsistent with the reception plan issued by the package tour agency, or the behavior of the tour guide has direct damage to the reception quality of the tourism team, the tour leader shall negotiate in the name of the package tour agency.

26.(√) At the end of a trip in a place, when bidding farewell to the local tour guide and driver, the team leader should thank the tour guide and driver on behalf of the team and give the tip to the tour guide and driver in front of all the tourists.

27.(×) Customs inspections at airports in most foreign countries are random inspections. Usually, tourists who have nothing to declare don't need to fill in the customs declaration form, just walk past the customs counter.

28.(×) When tourists return to China for customs inspection, if they have nothing to declare, they don't need to fill in the customs declaration form. Li Zhi can be inspected by an X-ray detector before receiving it at the customs counter.

29.(√) During the group tour, if there is any change of itinerary, increase of self-funded items, cancellation of scenic spots, etc. , should be signed by tourists as required. The voucher signed by the tourists is kept by the tour leader in case of emergency.

30.(√) Travel agency liability insurance is the only compulsory insurance required by the state for travel agency enterprises.

3 1.(×) According to experience, the rate of tourists' lateness is very high in tour groups dominated by the elderly, because the elderly are slow to move. Therefore, the advance of assembly time should be increased.

32.(×) The division of labor between the tour leader and the tour guide is clear. The tour guide is mainly responsible for the local reception of the tour group, and the tour leader is responsible for the contact between the upper and lower stops during the tour.

33.(×) When getting along with tourists, the tour leader should follow the principle of taking tourists as the center and try his best to meet the requirements put forward by tourists.

34.(√) According to the Measures for the Administration of Overseas Travel of China Citizens, the tour team leader shall not collude with overseas reception agencies, tour guides and other operators who provide goods or services to tourists, deceive or coerce tourists to spend, and shall not ask overseas reception agencies, tour guides and other operators who provide goods or services to tourists for kickbacks, commissions or accept their property.

I. Multiple choice questions

1. The team leader shall immediately report to (a) any major events during the overseas travel of the team.

A. Embassy and Consulate of China in the incident B. Travel Agency C. Reception Agency D. National Tourism Administration

2. The pre-departure briefing is usually held around (a) before the official departure of the team.

A.a week b 10 day c 12 day d 15 day.

Second, multiple choice questions

1. Passport inspection should focus on (A B E)

A. Name B. Passport number C. Place of issue D. Date of issue E. Period of validity F. Do you have my signature?

2. When checking visas, the three most important items are (A D E).

A. Guest's name B. Visa number C. Date of issuance D. Effective date E. Deadline F. Issuing unit

According to the regulations, the content explained at the meeting before departure is (A B C D E F).

A. distributing team badges to tourists and

B. Explain to tourists the relevant precautions for outbound travel (foreign exchange matters and procedures).

C. Knowledge of relevant laws and regulations

D. Customs and habits of tourist destination countries

E. Explain in detail all kinds of situations in which the package travel agency cannot perform the agreement due to force majeure/uncontrollable factors, so as to gain the understanding of tourists.

F. Travel safety warnings

4. The information of the outbound tourism team usually includes (A B C D E F G H).

A. Team list B. Reception plan C. Travel documents D. Tourist visa/endorsement

E. transport ticket F. entry and exit registration card G. customs declaration H. contact address book

5. < Outbound Travel to travel itinerary > There should be (A B C D E F) in the book.

A. Travel time, route and scenic spots B. Transportation arrangements C. Accommodation standards and grades D. Shopping and entertainment arrangements and self-funded projects E. Contact persons and contact information of tour groups and reception institutions

F. Emergency contact information in case of emergency

6. The tour leader should master the contents of the travel itinerary reception plan.

A master the detailed itinerary of the tour group, including the arrival and departure time and transportation of the tour group.

B: Remember the names of hotels in different places during the trip.

C. understand the arrangement of Chinese food and entertainment programs during the trip.

D. remember all the sightseeing items in the itinerary.

E. remember the name of the guide at the reception desk

F remember the name of the insurance company that signed the contract with the group agency.

1. China citizens' outbound tourism consists of three parts: Hong Kong and Macao tourism, overseas tourism and border tourism.

2. What are the basic characteristics of China's outbound tourism market?

1. Business is developing rapidly, and the number of outbound tourists is increasing rapidly;

2. In terms of business qualifications, from relative monopoly to basic liberalization;

3. In the spatial distribution of tourists, from relatively concentrated to widely distributed;

4. In the operation of outbound tourism, the management system of wholesale and retail is being formed through market mechanism;

5. The outbound destinations have become more and more extensive from the single concentration in the past;

6. Tourists' consumption behavior is becoming more and more mature. Although sightseeing is still the mainstream product in the market, leisure and holiday tourism is increasingly welcomed by tourists.

7. The government strengthened market supervision and rectification, and the outbound tourism market was obviously standardized.

3. What is the basic policy of developing tourism in China?

Vigorously develop inbound tourism, actively develop domestic tourism and moderately develop outbound tourism.

4. What are the guiding principles for the development of outbound tourism in China?

Develop in a planned, organized and controlled way.

5. What are the basic conditions for traveling abroad?

1. Having obtained the qualification of international travel agency for one year;

2. Outstanding achievements in operating inbound tourism business;

3. There are no major illegal acts and major service quality problems during the operation period.

6. What is an outbound tourist destination?

Outbound tourism destination refers to a country that allows travel agencies to organize tours for China citizens with the approval of our government.

7. What are the contents of outbound tourism team management?

1. outbound tourism is mainly carried out in the form of teams, and each group should send a team leader;

2. Ask the whole group to enter and leave the country;

3. Properly handle the grouping situation:

1) If the group has been confirmed to enter the country before leaving the country, the travel agency shall file with the entry-exit frontier inspection station or the provincial public security frontier department in advance;

2) If it is really necessary for a tour group to enter the country due to force majeure or other special reasons after leaving the country, the tour leader shall promptly notify the tour agency, and the tour agency shall immediately file with the entry-exit frontier inspection station or the provincial public security frontier defense department.

4. Management of participants: abide by the laws of the host country, respect the customs and habits of the host country, obey the unified management of the team leader, and do not leave the group without authorization. Tourists are strictly forbidden to stay abroad.

8. What is the purpose of rectifying the outbound tourism market?

1. Resolutely crack down on illegal operation, unlicensed operation and out-of-range operation, and standardize market order;

2. Standardize the business behavior of tour groups, reverse the abnormal business model of the current outbound tourism market, and restore the normal operation mechanism of the market;

3. Help tourists to establish a correct consumption concept and protect their legitimate rights and interests;

4. Stop acts that damage the national image and dignity, and improve the image of China citizens traveling abroad.

9. What are the "six prohibitions" on outbound travel proposed by the National Tourism Administration?

1. Do not operate beyond the scope;

2. Do not make or publish false out-of-range travel advertisements;

3. Do not engage in outbound tourism business with travel agencies that have not been designated by the competent authorities of the destination country;

4. Do not force or induce tourists to shop or participate in self-funded projects;

5. Sales at no less than cost;

6. Do not organize or entice tourists to set foot in pornographic places.