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Sichuan Province 2005 Tour Guide Examination "Policy and Regulations" Questions

1. Policy and Regulations Questions

1. Multiple Choice Questions

1. On October 12, 2005, the "Shenzhou 6" manned spacecraft was successfully launched from the Jiuquan Launch Center.

The astronauts who took off on the "Shenzhou 6" spacecraft are ()

A. Yang Liwei, Fei Junlong B, He Junlong, Nie Haisheng C, Nie Haisheng, Yang Liwei D, Fei Junlong, Nie Haisheng

2. When Chairman Lien Chan of the Kuomintang concluded his visit to the mainland, Chen Yunlin, director of the State Council's Office of Political Power, announced that compatriots from the mainland would give gifts to compatriots in Taiwan ()

A. A pair of golden monkeys B. A pair of pandas C. A pair of golden monkeys A golden monkey D, a giant panda

3. The economic goal of building a "moderately prosperous society" in an all-round way is: on the basis of optimizing the structure and improving economic efficiency, the GDP in 2020 will strive to be higher than that in 2000 Double ()

A. One time B, two times C, three times D, four times

4. The current international situation is generally relaxing, and the theme of today's era is ()

A. Hegemonism B. Power politics C. Peace and development D. Cold War

5. The General Agreement on Tariffs and Trade is the predecessor of the World Trade Organization, and its English abbreviation is ()< /p>

A. WATT B. ATT C. ITT D. GATT

6. The core of the important thought of "Three Represents" is ()

A. Persistence and Keep pace with the times B. Uphold the party’s advanced nature C. Uphold the party’s leadership D. Adhere to governing for the people

7. The first local regulation on tourism management promulgated by Sichuan Province is ()

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A. "Sichuan Province Tourism Management Regulations" B. "Sichuan Province World Heritage Protection Regulations" C. "Sichuan Province Tourism Complaint Management Regulations" D. 〈〈Sichuan Province Tourism Service Quality Management Regulations〉〉

8. Zhang entered into a contract with a hotel using the standard terms provided by the hotel. If a dispute arises due to different understandings of the standard terms, at this time the contract should be ()

A. In the spirit of fairness B. Make an explanation that is not conducive to the hotel C. Explain according to the usual understanding D. Let the superior department make an explanation

9. The registered capital when applying to establish a domestic travel agency should be no less than 300,000 yuan, in addition, a quality guarantee deposit () needs to be paid

A. 100,000 yuan B. 300,000 yuan C. 600,000 yuan D. 1 million yuan

< p>10. According to the provisions of the "Measures for the Administration of Overseas Travel by Chinese Citizens", travel agencies operating overseas tourism business must obtain international travel qualifications ()

A, 1 year B, 2 years C, 3 years Year D, 5 years

11. According to the "Regulations on the Management of Tour Guides", applying for the assessment of intermediate tour guide qualifications requires obtaining the junior tour guide qualification ()

A. More than 2 years B. More than 3 years C. More than 4 years D. More than 5 years

12. The nature of the travel agency is ()

A. Institutional legal person B. Social organization legal person C. Public institution Legal person D, corporate legal person

13. A travel agency in Chengdu wants to hire Wu who has a specific language ability to temporarily engage in tour guide activities. According to the "Regulations on the Management of Tour Guides", it should ()

A. Wang applied to the Chengdu Tourism Bureau for a temporary tour guide certificate. B. Wang applied to the Sichuan Provincial Tourism Bureau for a temporary tour guide certificate. C. The travel agency applied to the Sichuan Provincial Tourism Bureau for a temporary tour guide certificate. D. . The travel agency shall apply to the Chengdu Tourism Bureau for a temporary tour guide certificate

14. According to air transport regulations, in which of the following circumstances will a passenger ticket affect the existence or validity of the transportation contract ()

< p>A. The ticket is lost B. The ticket does not meet the regulations C. The passenger fails to produce the ticket D. The name on the ticket is completely inconsistent with the passenger

15. According to the "Sichuan Provincial Tourism Management Regulations", When tourists' personal or property is accidentally damaged, tourism operators shall promptly take rescue measures and promptly report to the public security organs, tourism industry authorities or other relevant administrative departments. The reporting time shall be ()

< p>A. Within 8 hours B. Within 10 hours C. Within 12 hours D. Within 24 hours

16. When the parties conclude a contract, they should have ()

A. Corresponding Economic strength B. Certain ability to perform contracts C. Complete approval procedures D. Corresponding capacity for civil rights and civil conduct

17. According to regulations, anyone who discovers an infectious disease or a person with an infectious disease should promptly ()< /p>

A. Report to the local party committee B. Report to the local government C. Report to the local public security agency D. Report to the local medical care institution or health and epidemic prevention agency

18. According to〈〈Sichuan The Provincial Tourism Service Quality Management Regulations stipulate that the services provided by tourism operators should comply with national standards, industry standards or ()

A. Legal provisions B. Department standards C. Scientific standards D. Contractual agreements< /p>

19. People live their whole lives “for beauty and sensuality”.

This kind of life purpose is typical ()

A. Money worship B. Rightsism C. Hedonism D. Materialism

20. In order to provide customers with high-quality services, tourism work Candidates should have good ()

A. Political awareness B. Professional awareness C. Dedication awareness D. Service awareness

II. Multiple choice questions

1. On April 29, 2005, Hu Jintao, General Secretary of the Central Committee of the Communist Party of China, and Lien Chan, Chairman of the Chinese Kuomintang, held formal talks in Beijing. Hu Jintao put forward four propositions on developing cross-Strait relations, the content of which was ()

A , Establish political mutual trust, mutual respect, seek common ground while reserving differences B. One country, two systems C. In addition, strengthen economic exchanges and cooperation, mutual benefit, and common development D. Conduct equal consultations, strengthen communication, expand political awareness, and encourage People on both sides of the Taiwan Strait should strengthen exchanges, enhance understanding, and integrate family ties

2. According to the Constitution, which of the following rights do our citizens enjoy ()

A. The right to equality B. Political rights and freedoms C. In accordance with the law Taxation D. Freedom of religious belief E. Life rights and freedoms

3. The invalidity of the contract means that the contract cannot have legal effect. The circumstances under which a contract is invalid include ()

A. A contract with unqualified parties B. A contract with illegal contents C. A contract with invalid agency D. A contract without the right to dispose of other people’s property E. A contract that harms national interests Contract

4. Travel agencies shall not introduce and provide tourism projects containing the following contents to tourists ()

A. Religious discrimination B. Obscenity C. Sex discrimination D. Gambling E. Superstition

5. According to the "Regulations on the Management of Tour Guides", when conducting tour guide activities, tour guides enjoy ()

A. The right to inviolation of personal dignity B. Personal safety The right to be inviolable C. The right to criticize and make suggestions D. The right to apply for reconsideration E. The right to file a lawsuit

6. The state implements a graded assessment system for tour guides, and the grades of tour guides are divided into ()

A. Junior tour guide B. Assistant tour guide C. Intermediate tour guide D. Senior tour guide E. Special tour guide

7. Valid entry and exit documents for Chinese tourists include ()

A. Passport B. Travel permit C. Entry and exit pass D. ID card E. Visa

8. my country’s scenic spots are based on their scenic, cultural and scientific value, environmental quality and scale. , tourist conditions, etc. can be divided into ()

A, city and county-level scenic spots B, provincial-level scenic spots C, national key scenic spots D, international key scenic spots E, world-class scenic spots

9. my country’s relevant laws stipulate that the ways to handle disputes between tourism companies and tourism operators are ()

A. Negotiation B. Mediation C. Arbitration D. Litigation E. Complaint

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10. 〈〈Implementation Outline for Citizens’ Moral Construction〉〉 clearly states that the basic moral norms to be advocated in the whole society are ()

A. Patriotism and law-abiding B. Courtesy and integrity C. Unity and friendliness D. Diligence and self-improvement E. Dedication

3. Explanation of terms

1. Legal liability

2. Liquidated damages

3. Travel insurance

4. Visa

5. Professional ethics

4. Short answer questions

1. Briefly answer the questions about the travel business of travel agencies rule.

2. Briefly describe several circumstances under which the exit application of Chinese citizens will not be approved as stipulated in the "Law of the People's Republic of China on the Exit Administration of Citizens".

3. Briefly answer the decisive role that practice plays in understanding.

V. Case Analysis Questions

1. In July 2004, a group of 19 people from a technology company in City A participated in a Beijing tour group organized by Travel Agency B. On the first day of traveling in Beijing, the four guests in the group not only refused to pay for the meal, but also said many unpleasant things. The next day when we went to travel to the Badaling Great Wall, four guests had a dispute with their groupmates over occupying front row seats. When Xiao Zhao came to mediate, he was pushed and scolded by the four guests. Xiao Zhao was very sad about this and had the intention of leaving, so he told the travel agency that he was unwilling to continue taking the tour. With the consent of the travel agency, Xiao Zhao returned to City A, and the tour group was entrusted to the local travel agency to take care of it. After the tour, the four guests complained to the tourism quality supervision department, believing that Xiao Zhao had terminated the tour guide activities without authorization, and requested that Xiao Zhao be punished and that the travel agency partially refund the tour fees and compensate for economic losses. Please answer the following questions:

(1) What is the termination of tour guide activities?

(2) Does Xiao Zhao’s behavior constitute the termination of tour guide activities? Why?

(3) Should the travel agency partially refund the travel expenses and compensate for economic losses? Why?

2. A company signed a contract with a travel agency for 50 people to travel to Hong Kong and Macao. The contract stipulated that the trip would be on December 20, and the company would pay 50% of the total tour price as an advance payment. On December 15, the travel agency informed the company that due to the shortage of air tickets, the original trip on December 20 would be difficult and must be postponed. Although the leader of the company was very unhappy and had no choice but to accept the travel agency's arrangement, he proposed that the trip must be made on December 25. The travel agency agreed and the two parties re-signed a supplementary contract.

On December 21, the travel agency informed the company by phone that all airlines were currently raising prices, and traveling at the original cost would inevitably cause the travel agency to lose money. Therefore, it put forward two opinions for the company to choose: one is to increase the fee, and the other is to terminate the travel contract. The company sternly refused and sued the tourism industry, demanding compensation for economic losses. Please ask:

(1) What is the procedure for the tourism complaint management agency to handle this complaint?

(2) What decision should the tourism complaint management agency make?

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2. Tour guide practical test questions

6. Multiple choice questions

1. The three pillar industries of modern tourism do not include ()

A. Tourism resources B. Tourist hotels C. Travel agencies D. Tourism transportation

2. Service requirements of tour guides Tour guides Personnel ()

A. Neither humble nor arrogant, treat everyone equally B. Seek common ground while reserving differences, seek truth from facts C. Recognize the role clearly, position correctly D. Regardless of fame and fortune, be willing to contribute

3. Tour guides in tour guide activities The annual points for soliciting tips and selling goods from tourists should be deducted in one go ()

A, 4 points B, 6 points C, 8 points D, 10 points

4. Among the following airport pick-up service procedures for tour guides, the ones that do not meet the requirements are ()

A. Arrive at the airport 10 minutes in advance. B. Stand in a prominent position and hold the pick-up sign to wait for the other party to pick up the correct or complete package. Accompany the person who comes to look for you C. Verify the name of the other party’s travel agency, group number and the exact number of arrivals D. Assemble and board the bus, and use the silent counting method to count the number of people

5. During the tour when the local accompaniment takes the group to visit, you must first The work done is ()

A. Giving a welcome speech B. Introducing the day's itinerary C. Introducing the scenery along the way D. Enlivening the atmosphere

6. The following tasks do not fall within the scope of responsibilities of the accompanying tour guide Yes ()

A. Maintain tourist safety B. Handle team affairs C. Explain attractions D. Send a welcome message

7. In which of the following circumstances, the tour guide can agree Requirements for free activities of tourists ()

A. Tourists require free activities before the team leaves the local area. B. Tourists require swimming in the swimming area. C. Tourists require rowing boats in rivers and lakes. D. Tourists want to ride bicycles alone to visit strangers. Place

8. When tourists request to withdraw from the tour because they are dissatisfied with the tour guide’s service, the tour guide should first ()

A. Express agreement. B. Explain first. C. Disagree. D. Consult the travel agency before deciding whether to agree or not

9. The main reason for the misconnection accident is ()

A. Error in the work connection between the tour organizing agency and the reception agency B. The tour guide arranges the itinerary improperly C. The tour guide does not have a verification team D. Tourists are stranded at the previous stop or on the way and cannot arrive on time

10. For which of the following behaviors of tourists, the tour guide should immediately report to the public security Department handling ()

A. Being rude to the opposite sex B. Smuggling cultural relics and selling drugs C. Distributing religious propaganda materials D. Excessive remarks

11. Tour guides leaving information for tourists There are many ways to make a good first impression, but they do not include ()

A. Dressing B. Mental state C. Voice and intonation D. Personality charm

12. During the middle and late stages of travel, The psychological characteristics of tourists are as follows: ()

A. Dressing well B. Seeking novelty and novelty C. Lazy D. Eager to go home

13. "There is no way out despite the mountains and rivers." , another village with willow banks and bright flowers." The viewing method hidden in this poem is ()

A. Dynamic viewing B. Static viewing C. Emphasis on viewing timing D. Emphasis on viewing distance

14. The following are about travel agency liability insurance Description, the wrong one is ()

A. Travel agency liability insurance is compulsory insurance B. Compensation can be obtained for various personal injuries and deaths that occur during travel C. The insurance period is one year D. Domestic travel insurance The amount is 80,000 yuan per person, and the inbound and outbound tourism is 160,000 yuan per person

15. Paris is located in the East 1st District, Beijing is the East 8th District, and Tokyo, Japan is the East 9th District. When Beijing Time is 10 a.m., Paris and Tokyo time are ()

A, 5 o'clock and 11 o'clock B, 3 o'clock and 11 o'clock C, 0 o'clock and 9 o'clock D, 3 o'clock and 9 o'clock

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7. Short answer questions

1. Briefly describe the service procedures for escorting a group to check into the hotel.

2. Lost tourists often affect the group's itinerary and atmosphere, and may also cause serious consequences.

How should tour guides avoid accidents involving lost tourists?

3. What are the symptoms and characteristics of food poisoning? How should tour guides prevent and deal with food poisoning incidents among tourists?

8. Case Analysis Questions

1. Tour guide Zhao led a Hong Kong group to visit Jiuzhaigou and Huanglong Scenic Areas. In order to induce tourists to watch the Jiuzhaigou Tibetan and Qiang Song and Dance Gala at their own expense, Zhao lied that a large part of the party tickets would be donated to the Hope Project. As a result, ticket buyers enthusiastically divided the points. The next day, Zhao was on his way to the Huanglong Scenic Area. He used the altitude of the Huanglong Scenic Area to On the grounds that they need to bring their own oxygen bottles, tourists are arranged to purchase oxygen from unplanned oxygen stations and receive oxygen, and receive a 30 yuan rebate from the oxygen station. Please analyze:

(1) What violations did Zhao commit?

(2) How should Zhao arrange for tourists to watch unplanned entertainment programs?

(3) What principles should Zhao follow when arranging shopping for tourists?

2. In August this year, Chengdu tour guide Liu was appointed by a travel agency to lead 24 Shaanxi tourists on a three-day trip to Hailuogou. As soon as the team entered Ganzi Prefecture, they were told that due to floods the night before, the road from Moxi Town to the Conch Scenic Area was destroyed, and the scenic area was completely closed and inaccessible. Liu was immediately dumbfounded, and the tourists were also at a loss. We all accompanied the group to change our plans and simply visit Daocheng "Shangri-La", but in this case the itinerary would be extended by two days and turned into a five-day tour.

I would like to ask:

(1) When he learned that he could not go to Hailuogou Scenic Area, what attitude and method should the tour guide Liu adopt to deal with this sudden change?

(2) If the whole family insists on going to Daocheng, what should Liu do?