Traditional Culture Encyclopedia - Travel guide - In the management of scenic spots, how to manage scenic tourists?
In the management of scenic spots, how to manage scenic tourists?
2. Require operators of tourist facilities and equipment to operate in strict accordance with the norms to prevent accidents caused by illegal operations. For example, improper operation causes the drifting boat to overturn, the passenger ropeway stops running, and amusement machinery hurts people.
3. Require the staff of the scenic spot to operate according to the established standards and procedures to avoid unsafe behaviors in the process of service provision. For example, tourists in the process of catering and shopping, causing burns, food poisoning or expired items and other accidents.
4. Do a good job in public security in scenic spots, prevent theft, robbery and other criminal acts, avoid causing personal injury or property losses to tourists, promptly ban social unhealthy phenomena such as "pornography, gambling and drugs", and crack down on all kinds of illegal and criminal activities such as forced trading, extortion, beating and insulting tourists according to law.
5. If there is any construction or maintenance in the scenic area, safety protection should be done to prevent unsafe behaviors in the construction process from causing harm to tourists.
6. Do a good job in the safety control of road traffic facilities, all kinds of vehicles and parking lots in scenic spots, especially in the tourist season and peak period.
7. Do a good job in the safety management of all kinds of amusement places, sightseeing roads, tourist rest places and their surrounding environment in the scenic spot to avoid or reduce possible injuries to personnel.
8. Do a good job in the safety management and education of employees' work or living places, such as not pulling wires indiscriminately, not using electric furnaces without permission, and paying attention to traffic safety.
9. Do a good job in forecasting or preventing natural disasters such as typhoons, floods, landslides or mudslides, and minimize the loss of life and property of scenic spots or tourists.
Extended data:
Defects in management institutions and systems
At present, there are three major defects in the institutions and systems of tourist attractions.
First, in addition to government-type management institutions, most of the institutions established in scenic spots lack legal person status, and they are public institutions but exercise administrative functions.
Second, there is a lack of procedures in planning management and supervision, which often leads to the embarrassing situation of being wise after the event.
Third, the management organization does not distinguish between government and enterprise, and administrative management and business management are confused, which weakens the unified management function. Government and enterprise confuse scenic spot management institutions with general management institutions, lose the orientation of strict and fair law enforcement from the public interest, and objectively weaken the administrative functions of management institutions.
The relevant laws, regulations and policies are not coordinated enough.
The difficulty of unified management in the management of tourist attractions is mainly the intersection of planning and management ownership, which is mainly due to the lack of convergence and coordination of relevant laws and regulations. In particular, the lack of convergence and coordination between nature reserves, cities and villages and towns with relevant laws and regulations is the most prominent.
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