Guide service standards - full escort

The tour guide who accompanies the tour group (abbreviated to the tour guide for short) refers to the person who is appointed by the group travel agency and, as a representative of the group tour agency, implements the reception plan with the cooperation of the tour leader and local accompanying tour guides, and provides tour groups (persons) with Staff accompanying you throughout the entire trip. The tour group agency or group travel agency here refers to a travel agency that accepts reservations from tour groups (persons) or overseas travel agencies, formulates and issues reception plans, and can provide full escort tour services. The tour leader here refers to the staff member who is appointed by an overseas travel agency to lead the tour group to engage in tourism activities on behalf of the travel agency.

The full escort service procedure refers to the working procedures for the full escort tour guide from accepting the task of receiving the tour group assigned by the travel agency until the tour group completes the tour and completes the post-improvement work. It includes the following four aspects:

1. Work before picking up the group

What kind of service preparations should the escort do before picking up the group?

Be familiar with the reception plan

Make material preparations for receiving the group

Note the contact numbers and fax numbers of relevant departments and personnel of the local reception agencies on the travel route< /p>

Contact the reception agency the day before picking up the group to inform the situation and arrange the reception

What should I pay attention to when familiarizing myself with the reception plan before picking up the group?

1) Read the reception plan carefully and understand the overall situation of the tour group;

2) Remember the tour group name, group number, country, number of people and the name of the tour leader;

3) Understand the names, countries, occupations, gender, age, religious beliefs and living habits of the tour group members, and pay attention to the more influential members, special care recipients and celebrities in the group;

< p>4) Master the itinerary plan of the tour group, and be clear about the time and means of transportation for the tour group's arrival and departure at each station;

5) Be familiar with the main sightseeing items at each station, and provide explanations and consultations based on the characteristics of the tour group Prepare;

6) Understand whether there are charges for entertainment programs, flavored meals and additional excursions at each station

2. Work when picking up the group

1. In the first-stop reception service, what are the main tasks of the escort?

In order to provide a good first-stop pick-up service, the escort should understand the detailed arrangements for the first-stop reception before picking up the group;

Arrive at the pick-up location half an hour in advance. Welcome and identify the tour group together with the local escort;

After receiving the tour group, introduce yourself to the tour leader and introduce the local escort to the tour leader;

Verify the tour group with the tour leader Assist the tour leader to hand over the luggage to the local escort according to the actual number of people arriving, the number of pieces of luggage and the required accommodation;

Send a welcome speech to the tour group on behalf of the organizing agency and myself

3. After picking up the group Work

After the tour group checks into the hotel, what tasks should the escort do?

1) Actively assist the tour leader to complete the check-in procedures for the tour group, and ask the tour leader to allocate housing, master the housing list, and exchange their room numbers with the tour leader;

2) Enthusiastically guide tourists to enter room, and deal with possible problems at any time;

3) Master the hotel reception phone number and the method of contacting the local escort

During the tourist visit, the work of the escort is What is it?

1) Protect the personal and property safety of tourists, remind tourists to pay attention at any time, and prevent and deal with possible problems and accidents;

2) Pay attention to the surrounding environment at all times and pay attention to tourists' to prevent tourists from getting lost or having accidents, and to assist the tour guide to successfully complete the explanation task;

3) If an accident occurs, quickly report to the tour operator and assist the tour operator and relevant departments to properly handle the problem .

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2) Do a good job in liaison and coordination between the stations on the tourist route, especially between the upper and lower stations, such as the opinions of the tour leader, tourists’ requirements, shopping/program arrangements to avoid duplication, etc.;

3) Do a good job of liaising with the leaders of the organizing agency and relevant departments for instructions when problems or accidents occur during the tour.

4. The work of sending the group off

When the tour group leaves one place for the next, what tasks should the tour guide do?

1) Remind the tour guide to confirm the transportation tickets and accurate time for leaving the station;

2) Assist the tour leader and the tour guide to handle matters related to departure from the station;

3) Hand over the transportation ticket, luggage card or luggage consignment form to the local escort at the transportation port, count them out and keep them properly after approval.

When the tour group leaves the last stop, the escort’s tasks include:

Remind tourists to bring their belongings and documents;

Ask for tourists’ opinions on the entire reception work Opinions and suggestions;

Send a farewell message to the tourists, thank them for their cooperation, and welcome our cooperation again.

What does "Full Accompanying Diary" include?

The basic situation of the tour group, including the schedule and traffic conditions in various places, the quality of local transportation (visitors’ satisfaction with food, accommodation, transportation, travel, shopping, entertainment, etc.; problems that occurred and at