The 12301 tourism complaint hotline will be canceled and changed to 12345 before the end of the year.

I don’t know how many people know the phone number 1301. The editor knows this. After all, we are engaged in tourism. This phone number is actually a tourism complaint phone number. It also provides consultation services and handles travel-related complaints. However, it was recently announced that 12301 will be canceled before the end of 2021 and related businesses will be merged into 12345. What's going on? Let’s take a brief look below.

Recently, the General Office of the Ministry of Culture and Tourism issued the "Notice on Further Optimizing the Government Service Convenience Hotline of the Culture and Tourism System" (hereinafter referred to as the "Notice"). The "Notice" shows that before the end of 2021, the "12301 National Unified Tourism Information Service Hotline" and the "12318 Cultural Market Report Hotline" (hereinafter referred to as the "12318 Hotline") numbers will no longer be accepted and forwarded through this channel. It was replaced by the “12345 Government Service Convenience Hotline” (hereinafter referred to as the “12345 Hotline”).

Other government service hotlines set up by local cultural and tourism administrative departments must all cancel their numbers and merge them into the local 12345 hotline. In principle, local cultural and tourism administrative departments will no longer set up government service hotlines. Regions that have not yet opened the 12345 hotline can temporarily retain the local 12318 phone number to uniformly answer reports and complaints from the cultural and tourism markets.

Requires that local cultural and tourism administrative departments should strengthen their work connection with the 12345 hotline, and promptly receive reports, complaints, consultations, help, opinions and suggestions from the 12345 hotline involving the field of culture and tourism. Various public demands. Reports of illegal activities in the cultural and tourism markets transferred from the 12345 hotline will be handled by the comprehensive law enforcement agencies of the local cultural markets. Complaints about tourism disputes that do not involve any violation of laws and regulations transferred from the 12345 hotline should be transferred to the local tourism complaint acceptance agency in a timely manner by the local culture and tourism administrative departments, track and understand the handling situation, and promptly reply or inform the complainant. If the comprehensive market law enforcement agency is designated as the local tourism complaint acceptance agency, it should strictly perform its duties in accordance with the law, distinguish the nature of the complaints, and handle tourism reports and tourism dispute complaints in a classified manner.

It is emphasized that for all kinds of consultation, help, opinions and suggestions in the field of culture and tourism transferred from the 12345 hotline, the cultural and tourism administrative departments in various places should designate special internal or directly affiliated agencies to handle and receive them in a timely manner. , handle and respond to ensure that "everything is answered and everything is settled" for the masses' demands.