Traditional Culture Encyclopedia - Travel guide - How to protect rights when tourism is pitted?
How to protect rights when tourism is pitted?
(2) Request the mediation of consumers' associations;
(3) complain to the relevant administrative department;
(4) According to the arbitration agreement with the operator, apply to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
According to Article 35 of the Tourism Law of the People's Republic of China:
Travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects.
When organizing and receiving tourists, travel agencies shall not designate specific shopping places or arrange other paid tourism projects. However, unless it is agreed by both parties through consultation or requested by tourists and does not affect the itinerary of other tourists.
In violation of the provisions of the preceding two paragraphs, tourists have the right to request the travel agency to handle the return and advance the return fee within 30 days after the end of the travel itinerary, or refund the paid travel expenses.
Of course, the compulsory consumption of tour guides cannot be separated from tour groups, so when choosing tour groups and signing contracts with tour groups, we should pay attention to the following aspects:
First of all, look at the three certificates, travel agency business license, business license and tax registration certificate to avoid black hotels.
Secondly, look at three points: travel time, return time and travel time. Some travel agencies cheat on their trips for a few days, such as leaving the first night, coming back the next morning, and traveling by cheap means of transportation, leaving only a little time for real travel.
Finally, look at three numbers. The catering standard is that the prices of several people, several tables and several dishes, several meats and several dishes should be clearly agreed. And the star rating of the hotel should be clearly seen. How many people are there? The amount and content of the fee should be clearly seen.
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