Preparation etiquette of public relations reception

Preparation etiquette of public relations reception

The preparation etiquette of public relations reception, we will encounter all kinds of problems in real life, many of which need our special attention. Sometimes we need to do some preparations for public relations reception, which is a very important process for the company, so let's take a look at the preparation etiquette of public relations reception!

Public relations reception preparation etiquette 1

Common sense of public relations reception etiquette

Public relations etiquette refers to the etiquette requirements that public relations personnel should follow in public relations activities, excluding etiquette on other occasions.

Common sense of public relations etiquette

Public relations etiquette is the code of conduct for people to engage in public relations activities. Because public relations etiquette is a modern etiquette based on industry, we should not only follow the principle of interpersonal communication, but also pay attention to the following principles.

(A) the overall principles of etiquette system

Etiquette is a complete system, covering everything for thousands of years. Therefore, in foreign exchanges and public relations exchanges, we must not ignore its integrity, but pay attention to the integrity of information collected, because the gender, age, nationality, state, nationality, religion, belief and occupation of a guest or partner all determine what kind of etiquette reception he adapts to and likes, and a mistake in one link may lead to "100-"

Principle of fairness and reciprocity

It is considered impolite to "reciprocate" and "reciprocate". Everyone wants to be respected, arrogant, indifferent or accommodating in social communication. It should be fair and generous, neither supercilious nor supercilious, active and friendly, warm and gentle.

(3) punctuality and punctuality principle

Punctuality is more important in modern society. No matter what the reason, it is impolite not to be punctual, and you should be modest after you miss the appointment for just reasons.

(d) Respect the principle of custom and the principle of custom taboo.

These useful aphorisms, such as "different winds in ten miles, different customs in eight miles", what songs to sing in what mountains, and "seeing gifts in the door and asking taboos when going out", all illustrate the importance of respecting different customs and taboos in different places. In particular, not knowing foreign taboos and taboos of different nationalities in foreign exchanges may cause unpleasant consequences.

The principle of harmony and moderation

The use of etiquette must be analyzed in detail and handled appropriately according to people, things, time and place.

(6) Principles of diplomatic etiquette and order

(7) The principle of giving priority to women

"Ladies first" is an important symbol of western education level, and it is the embodiment of gentlemanly manner and chivalry. Although men and women are equal, this cannot be ignored when dealing with foreign affairs.

(eight) the principle of difference

Because foreigners are different from our country in history, culture, economy, politics and nationality, not only in language, but also in many aspects of ideology, we must make full psychological and technical preparations.

Reception etiquette in public relations etiquette

1, shake hands: shaking hands is an important way to communicate ideas, exchange feelings and enhance friendship. When shaking hands with others, look at them with a smile, don't be absent-minded, look around, and don't shake hands with others with a hat and gloves. In general, the handshake time should not exceed 3 seconds. You must stand up and shake hands to show respect and courtesy to others. Shake hands also pays attention to a certain order: generally, it pays attention to the "honour person decides", that is, after the lady, the elder, the married person and the person with high status reach out, the man, the younger generation, the unmarried person and the person with low status can reach out and respond. If a person wants to shake hands with many people, the polite order is: elder first, younger generation first, host first, guests first, superiors first, subordinates first, ladies first, men first.

2. Bowing ceremony: Bowing, which means bending down to salute, is a polite way to admire others. Look at each other politely before bowing to show sincere respect. When bowing, you must stand at attention, take off your hat, be solemn, don't eat in your mouth, and don't say anything unrelated to the salute while bowing.

3. Greeting: Greeting is a silent greeting etiquette, which is often used by people you know to say hello in social situations. In social situations, people often wave, bow and take off their hats to show friendliness.

Reception handshake etiquette in public relations etiquette

In communication situations, it is generally to introduce and shake hands when meeting; Say hello to friends first, then shake hands and greet; People with cordial relations shake hands with each other and even hold hands for a long time; Under normal circumstances, just hug, don't be forced. However, young people should lean slightly towards the elderly, and those with low status should lean towards those with high status, and hold each other's hands with both hands to show respect. When men shake hands with women, they should only gently shake women's fingers.

And a series of handshakes. Hosts, elders, high-ranking people and ladies should reach out first, while guests, young people and low-ranking people should say hello before shaking hands. Many people flip their hands at the same time. Don't cross them. Wait for someone to shake hands before reaching out. Men should take off their gloves and hats before shaking hands. When shaking hands, keep your eyes on each other and smile.

In addition, some countries have some traditional meeting etiquette, such as greeting each other with both hands when meeting in Buddhist countries in Southeast Asia; Japanese pedestrian arch; Chinese traditional salute. These etiquette can also be used in some occasions.

When you meet someone you know from a distance in public, you usually raise your right hand and nod, or you can take off your hat. When you meet an acquaintance many times on the same occasion, just nod your head; You can nod or smile at friends or strangers you meet occasionally in social situations.

Visiting Etiquette in Public Relations Etiquette

(1) Be punctual and keep appointments.

(2) Pay attention to the art of knocking at the door. Knock on the door with your index finger, with moderate intensity, and knock three times at intervals in an orderly manner, waiting for an answer. If no one answers, you can try harder and knock three times. If you have an answer, you can stand sideways on the right door frame, and then walk half a step forward when the door is open, opposite to the owner.

(3) The host can't sit down casually until he gives up his seat. If the host is an elder or superior, you can't sit first without sitting. After the host gives up his seat, he should say "thank you" and then sit down in a polite manner. The host handed Yancha his hands and thanked him. If the host has no habit of smoking, he should restrain his addiction and try not to smoke as much as possible to show respect for the host's habit. When the host offers fruit, he should wait for the old man or other guests to start work before taking it himself. Even in your closest friend's house, don't be too casual.

(4) When talking with the host, the language should be polite.

(5) The conversation time should not be too long. When you get up and leave, you should apologize for "disturbing" the host. After going out, I turned and offered my hand to shake hands with my host and said, "Please stay." . After the host stopped, he walked a few steps and waved back: "Goodbye".

Foreign reception etiquette in public relations etiquette

Foreign-related etiquette refers to the norms of foreign-related etiquette gradually formed in long-term international exchanges, that is, the practices that people should abide by when participating in international exchanges, which is a conventional practice. It emphasizes the standardization, objectivity and skill of communication.

At present, the most standard clothes for foreigners in China are mainly dark wool suits, skirts or uniforms. Specifically, it is best for men to wear navy blue and gray suits or tunic suits with white shirts inside, dark socks and black shoes on their feet. When you wear a suit, you must wear a tie.

The best dress for a lady is: monochrome suit skirt, white shirt, flesh-colored stockings and black high heels. Sometimes, it is ok to wear clothes of a single color, but try not to choose a suit with pants as the bottom.

The second occasion is the so-called social occasion. In social occasions, foreign-related personnel should pay attention to the style of "fashion personality". There is no need to be too conservative and conformity, and there is no need to be too sloppy.

At present, when formal clothes are needed, men wear black tunic suits or suits, and women wear monochrome cheongsam or dresses with skirts longer than their knees. Among them, the black tunic suit and monochrome cheongsam have the most China characteristics and are widely used.

In social situations, it is best not to wear empty uniforms or casual clothes.

The third occasion is the so-called leisure occasion. Foreign-related personnel should pay attention to the "comfortable and natural" style of dress. There is no need to dress too formally. Be especially careful not to wear a suit or skirt, and you don't have to wear a uniform. That is neither necessary nor suitable for the specific circumstances.

Public relations reception preparation etiquette II

Preparation of public relations reception

After receiving the visitor's notice, the reception work began to enter the preparatory stage. This is an important part of the whole reception work, and preparations should generally be made from the following aspects:

1, know the basic situation of the guests.

When you receive a notice from a guest, you should first understand the guest's unit, name, gender, nationality, occupation, level and number of people. Secondly, we should grasp the guests' intentions, understand their purposes and requirements, and their plans for accommodation and schedule. Thirdly, it is necessary to know the arrival date, train number, flight and arrival time of the guests, and then report the above situation to the competent person in time, and notify the relevant departments and personnel to make all the preparations for the reception.

Step 2 determine the welcome specifications

Arrange the reception staff according to the principle of identity equivalence. For more important guests, people with equivalent status and professional counterparts should be arranged to see them off; According to the special needs or degree of relationship, people with higher status than guests can arrange exceptional reception. For ordinary guests, people who know manners, are polite and speak fluently can be received in the public relations department.

3, decorate the reception environment

A good environment is a sign of respect and courtesy to guests. The environment of the reception room should be bright, quiet, neat and elegant, equipped with sofa, coffee table, clothes rack and telephone for receiving guests, talking and communicating. Indoor should be decorated with some flower bonsai, calligraphy and painting to increase the elegant atmosphere. You can also place several newspapers and publicity materials about your company for your guests to browse.

Step 4 get ready for the guests

Contact with administrative or public transport departments to arrange welcome vehicles on time; Prepare rooms and meals for guests in advance; If you are unfamiliar with the guests you want to welcome, you need to prepare a welcome card, which says "Welcome Mr. (Ms.)" and the name of your company; Flowers can also be prepared if necessary.