Is the Tourism Bureau powerful?

The Ministry of Culture and Tourism is an integral part of the State Council and a ministerial department. For tourism enterprises, the right of tourism bureau focuses on the performance of industry management departments, and the right of tourism bureau is relatively large in terms of tour guide management, service quality of scenic spots, and hotel tourism complaint management.

First, the scenic spot free ticket policy 1

1. Enjoy the condition that parents take (1) minors to visit for free. Children over 1.4m in height must show their certificates. (2) Old people over 70 years old hold ID cards. (3) the disabled, with disability certificate. (4) China people * * * active servicemen, military cadets and retired old Red Army soldiers shall present their military officer's cards, soldier's cards, student's cards and other relevant documents. (5) Students should be educated in patriotism and cooperate with the teaching practice group. With the letter of introduction from the school and the approval form from the Ministry of Education, students must hold a student ID card. (6) In-vitro cadres and experts and professors who have made outstanding contributions in (6)XX province, with relevant certificates. (7) The cadres and workers of the cultural and cultural system and the members of the Chinese Museum Society come to our institute for exchange and study, with their work permits and membership cards. (eight) tour guides and accompanying personnel engaged in tourism services shall provide tour guide certificates and plans issued by tourism bureaus at or above the provincial level (for personal use only). (9) Important guests who require free tickets and whose number is below 10 shall be approved by the hospital office and go through the formalities; /kloc-more than 0/0 people must be approved by the hospital leaders. (10) personnel who need to be approved by the hospital leaders because of their work. (1 1) The number of free tickets for personal relatives and friends of employees is 30 per person per year. 2. Conditions for enjoying preferential visits (1) Students at school can enjoy a half-price discount with their student ID card.

(2) Old people aged 65-69 enjoy a half-price discount with their ID cards. (3) If an important guest asks for preferential treatment, it must be approved by the leaders of the office and submitted to the hospital before going through the preferential treatment procedures. (4) Guests who have business dealings with various departments, below 10, must be signed by the department head and go through the formalities in the hospital office; /kloc-more than 0/0 must be reported to the hospital leaders for approval. Second, the special traffic conditions 1. There is a tour guide card issued by the provincial tourism department and a tour guide plan for the day. 2. The employee's work permit of our hospital and the temporary pass handled by the public security department. 3. Relevant procedures issued by hospital leaders and department leaders.

Reading is over. To obtain this document, you need to

Second, the way to protect rights in the event of tourism disputes:

1. Negotiate with tour operators.

If tourists encounter travel disputes during the trip, they can communicate with the whole escort, tour leader or tour guide of the tour group organization first. If it can't be solved, he should contact the tour agency again and ask for proper handling. We should reflect our opinions and suggestions to them in time, and then make a decision after hearing the reply from the travel agency.

2. Ask the consumer association for mediation.

The Tourism Law stipulates that consumer associations, tourism complaint handling institutions and relevant mediation organizations should mediate disputes between tourists and tour operators according to law on the basis of mutual willingness. When the consultation between consumers and tour operators fails, they can mediate with tour companies through consumer associations and other institutions.

However, mediation must abide by the principles of voluntariness and legality:

(1) The principle of voluntariness includes two aspects: First, mediation must be conducted on the basis of mutual voluntariness; Second, the content of the mediation agreement must be voluntary.

(2) The legal principle of mediation mainly means that mediation work should be based on facts, and on the basis of distinguishing right from wrong, the substantive law should be correctly applied to determine the rights and obligations of both parties. The contents of the mediation agreement shall not conflict with the prohibitive provisions in the civil law, shall not infringe the interests of the state and society, shall not violate public order and good customs, and shall not harm the legitimate rights and interests of a third party.

3. Complain to the relevant administrative department.

If consumers need to complain to the tourism management department, they should submit the claim and relevant evidence in time. When writing a claim, we should pay attention to:

(1) objectively and truthfully state the contents of the complained event. The description of the event should be as specific and detailed as possible.

(2) The evidence provided is true and effective. The main evidence includes travel contracts, travel travel itinerary, travel invoices, travel tickets, boat tickets, shopping invoices, certificates issued by the reception unit and other materials that can prove infringement and breach of contract.

(3) The claims for litigation and compensation are legal and reasonable. For the complaints made by tourists, the tourism management department mainly determines the compensation responsibility and amount of travel agencies according to the "Compensation Standard for Service Quality of Travel Agencies" issued by the National Tourism Administration. Therefore, when determining the amount of compensation, tourists should take the responsibility for breach of contract agreed by both parties and the relevant regulations of the management department as the main basis.

4. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

When traveling, consumers usually sign travel contracts with travel companies. If there is an arbitration clause in the contract or an agreement is reached with the travel company afterwards, consumers can file an arbitration with an arbitration institution by virtue of the arbitration clause and the arbitration agreement.

5. Bring a lawsuit to the people's court.

Consumers can bring a lawsuit to the court with civil indictment, travel contract and other relevant evidence materials.

Three, the cultural market comprehensive law enforcement administrative punishment discretion measures

In order to further standardize the application and supervision of the discretionary power of administrative punishment for comprehensive law enforcement in the cultural market, ensure the cultural and tourism administrative departments and comprehensive law enforcement agencies in the cultural market to exercise the discretionary power of administrative punishment reasonably according to law, and protect the legitimate rights and interests of citizens, legal persons and other organizations, the Ministry of Culture and Tourism revised the Measures for the Application of the Discretion of Administrative Punishment in the Cultural Market (for Trial Implementation) in accordance with the Administrative Punishment Law of the People's Republic of China and the relevant provisions of the State Council.