Which department supervises travel agencies?

The supervision of travel agencies is mainly the responsibility of tourism administrative departments.

Specifically, according to China's laws and regulations, the establishment, operation, management and service quality of travel agencies are strictly supervised by the tourism administrative department.

I. Establishment and operation supervision of travel agencies

At the beginning of its establishment, a travel agency needs to apply to the local tourism administrative department and submit relevant materials, such as business license of enterprise as a legal person, certificate of business place, qualification certificate of managers, etc. The tourism administrative department will review these materials and confirm that they meet the conditions for establishment before issuing a travel agency business license.

In the course of operation, travel agencies need to abide by relevant laws and regulations, such as the operating service requirements of the third-party online trading platform of travel agency products and the service requirements of travel agency service outlets. To ensure that the quality of tourism products and services provided meets the standards. At the same time, travel agencies also need to submit business reports in accordance with regulations and accept the supervision and inspection of tourism administrative departments.

Second, the service quality supervision

Tourism administrative departments supervise the service quality of travel agencies, mainly through complaint handling, service quality inspection and market inspection of travel agencies. For tourists' complaints, the tourism administration department will accept and deal with them in time to safeguard the legitimate rights and interests of tourists.

In addition, the tourism administration department will regularly check the service quality of travel agencies, including itinerary, tour guide service, accommodation and catering, to ensure that the services provided by travel agencies meet relevant standards and requirements. For the problems found in the inspection, the tourism administrative department will order the travel agency to rectify and punish according to law.

Third, market behavior supervision.

Travel agencies must abide by the principle of fair competition in market operation and must not engage in unfair competition such as false propaganda and price fraud. The tourism administrative department will supervise the market behavior of travel agencies, investigate and deal with illegal acts, and maintain market order and a level playing field.

To sum up:

The supervision of travel agencies is the responsibility of the tourism administrative department, which mainly covers the establishment and operation, service quality and market behavior of travel agencies. Through strict supervision measures, the tourism administrative department ensures that travel agencies operate according to law, provide quality services, and safeguard the order of the tourism market and the legitimate rights and interests of tourists.

Legal basis:

Tourism Law of the People's Republic of China

Article 9 provides that:

Tourists have the right to choose their own tourism products and services, and have the right to refuse the compulsory trading behavior of tourism operators. Tourists have the right to know the real situation of the tourism products and services they buy, and have the right to ask the tour operators to provide the real situation of the service content, grade and cost. Tourists have the right to ask tour operators to provide products and services as agreed.

Article 46 provides that:

To establish a travel agency to attract, organize, receive tourists and provide them with tourism services, it shall meet the following conditions, obtain the permission of the competent tourism department and go through industrial and commercial registration according to law: (1) It has a fixed business place; (2) Having necessary business facilities; (3) Having registered capital that meets the requirements; (4) Having necessary managers and tour guides; (5) Other conditions stipulated by laws and administrative regulations.