Business Plan for Hotel Industry (1)

It is of great significance to prepare for the opening of the hotel before opening and after opening. It is also a challenge for professionals engaged in hotel management. I use the countdown method to operate the hotel opening preparation as a project, and the practice proves that it is very operable.

I. Tasks and Requirements of Hotel Opening Preparations

The preparation work before the opening of the hotel is mainly to establish the departmental operation system, and make full preparations for the opening and post-opening operation from the aspects of people, money and materials, including:

(a) Determine the authority and responsibility of each department of the hotel.

After the managers of all departments arrive at their posts, they should first be familiar with the plane layout of the hotel, and it is best to visit it on the spot. Then according to the actual situation, determine the jurisdiction of the hotel and the main responsibilities of each department, and report specific suggestions and ideas to the general manager in writing. The top management of the hotel will convene relevant departments to discuss and make a decision. In the division of areas and responsibilities, managers of various departments should proceed from the overall situation and have a good sense of service. According to the requirements of professional division of labor, it is best to implement centralized management of hotel cleaning work. This is conducive to the unification of standards, the improvement of efficiency, the reduction of equipment investment, equipment maintenance and personnel management. The division of responsibilities should be clear, preferably in writing.

(2) Design the organizational structure of hotel departments.

In order to design the organization scientifically and reasonably, the managers of hotel departments should comprehensively consider the scale, grade, architectural layout, facilities and equipment, market positioning, business policy, management objectives and other related factors of the hotel.

(three) to develop a list of goods procurement

There are many affairs before the opening of the hotel, and the procurement of business supplies is a very energy-consuming work. It is very difficult to complete this task only by the purchasing department, and all business departments should assist them to complete it together. Whether it is the purchasing department or the hotel department, the following questions should be considered when making the purchasing list of the hotel department:

1. The architectural features of this hotel.

The types and quantities of purchased goods are closely related to the characteristics of buildings. For example, the guest room floor usually needs to be equipped with a work car, but for some villa-style buildings, the work car will not play a role; In addition, the number of some cleaning equipment is directly related to the number of rooms on each floor. For hotels with about 18-20 rooms on each floor, the housekeeping manager needs to decide whether the main cleaning equipment on each floor is one set or two sets. In addition, the configuration of some equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department. For example, the dining car in the catering department needs to consider whether it can reach the dishwashing room. Can the massage table enter the door of the massage room, and so on?

2. Industry standards.

The National Tourism Administration issued the industry standard "Quality and Equipment Requirements for Room Supplies in Star Hotels", which is the main basis for room managers to make a purchase list.

3. The design standard and target market positioning of the hotel.

Hotel managers should proceed from the reality of the hotel, make a list according to the designed star standard and refer to the national industry standard. At the same time, according to the hotel's positioning, they should also consider the target market's demand for room supplies, their preference for dining environment and some behavior habits.

4. Industry development trend.

Hotel managers should pay close attention to the development trend of the industry and have a certain sense of being ahead of the times in the provision of goods, and should not be too traditional and conservative. For example, it is a useful attempt for hotels to reduce unnecessary guest items in rooms according to the needs of guests. The catering department has reduced the tableware and arrangement such as gold and big red, and added some elegant arrangements.

5. Other circumstances.

When making the material purchase list, the relevant departments and personnel should also consider other related factors, such as occupancy rate and the financial situation of the hotel. The design of the purchase list must be standardized, which usually includes the following columns: department, number, project name, specification, unit, quantity, reference supplier, remarks, etc. In addition, all departments need to determine the equipment standards of related projects when making the purchase list.

(4) assist in purchasing.

Although the managers of hotel departments do not directly undertake the procurement task, this work has a great influence on the opening and operation of each department. Therefore, the managers of all departments of the hotel should pay close attention to and participate in the procurement work properly. This can not only reduce the burden of the purchasing manager, but also ensure that the purchased goods meet the requirements to a great extent. Managers of hotel departments should regularly check the availability of various items against the purchase list, and the inspection frequency should gradually increase with the approach of opening.

(five) to participate in or be responsible for the design and production of uniforms.

It is a common practice for hotel departments to participate in the design and production of uniforms. At the same time, it is pointed out that the housekeeping department is responsible for the washing, storage and replenishment of uniforms, and the housekeeping manager often has his unique appreciation ability in the choice of uniform styles and fabrics.

(six) the preparation of hotel work manual.

Workbook is a guide to the work of the department and the basis for the training and assessment of the staff of the department. Generally speaking, the work manual should include job responsibilities, work procedures, rules and regulations and operation forms.

(seven) to participate in employee recruitment and training.

The personnel department and the hotel department managers are responsible for the recruitment and training of employees in all departments of the hotel. In the process of employee recruitment, the personnel department initially screens candidates according to the overall requirements of hotel work, and the managers of hotel departments are responsible for the good access. Training is a major task before the opening of the department. Managers of hotel departments should make feasible departmental training plans, select and train departmental trainers, guide them to prepare specific teaching plans, supervise the implementation of training plans, and ensure that the training work achieves the expected results.

(eight) the establishment of hotel departments property files.

It is of great significance to establish the property files of all departments of the hotel before opening for the future management of all departments of the hotel. During this period, many hotel managers neglected this work and lost the opportunity to master first-hand information.

(9) Track the progress of the hotel decoration project and participate in the acceptance of the hotel department.

The acceptance of hotel departments is generally attended by infrastructure department, engineering department, hotel department and other departments. All departments of the hotel participate in the acceptance inspection, which can largely ensure that the decoration quality meets the standards required by the hotel. Before participating in the acceptance, all departments of the hotel should design an acceptance checklist for all departments of the hotel according to the situation of the hotel, and train the personnel of the participating departments accordingly. After acceptance, the department should keep a checklist for future follow-up inspection.

(10) is responsible for the basic cleaning of the whole store.

In the infrastructure cleaning work of the whole store. Each department of the hotel is responsible for cleaning all the infrastructure in its area, as well as cleaning the lobby and other related public areas. The success of infrastructure cleaning before opening directly affects the protection of hotel products. Many hotels have left permanent regrets because of their neglect of this work. Before the opening of the hotel, all departments of the hotel should work with the hotel senior management and relevant responsible departments to determine the infrastructure cleaning plan of each department, and then the PA team of the housekeeping department will train the employees of each department on cleaning knowledge and skills, equip each department with necessary appliances and detergents, and inspect and guide the cleaning process.

(eleven) simulation operation department

After all the preparations are basically ready, all departments of the hotel can carry out departmental simulation operation. This is not only a test of preparation, but also a solid foundation for formal operation.

Second, the hotel opening preparation plan

Making the hotel opening preparation plan is the key to ensure the normal work of all departments before the hotel opening. There are many forms of opening preparation plan, and hotels usually use countdown to ensure the normal opening preparation. Countdown method can be expressed in two forms: table and text. The following is a tabular pre-opening work plan for reference only.

Example: the preparation work plan before the hotel opens.

Schedule content, completion time, person in charge's remarks

April

(operation) 1. Human resources and marketing. Food and beverage department, 3. The housekeeping manager entered the site to work.

4. Make a hotel recruitment plan.

5. Make the hotel organization chart. Late design.

7. Staffing, 8 people. Salary plan. 4. 1-4. 15 1. Follow up the renovation progress.

April

(engineering) 1. Civil construction completed, 2. Fine decoration has begun.

3.4 dormitory. Logistics work began,

5. Fire fighting, air conditioning, water, electricity and gas pipelines are completed.

Install windows

7. Guest room. Restaurant lobby decoration

8. Communication system wiring 4. 1-

4. 1 - 5.30

1. 1 - 4.30

1. 1 - 4.30

2. 1 -

3. 10- 1. The key point is the staff dormitory.

May

(operation) 1. Employees sign in and go through the formalities of entering the store.

2. The hotel new employee induction training,

3. Start market research and make marketing plan.

4. Print all kinds of reports and documents

5. Customize employee training clothes

6. Customized tableware, room supplies and entertainment facilities

5. 1 - 6.30

5.20 - 6.30

5.25-6.30 personnel

manager

Department manager 1. Combining local and foreign recruitment,

2. Finance is allocated by the board of directors.

May

(Project) 1. Complete dormitory 2. Design and order beds and quilts.

3. Weak current system and boiler installation

4. Clean up the outdoor site and make a greening plan.

5. Customize kitchen equipment and facilities, 5.20-7. 10

5. 1 - 6.30

5. 1 - 6.25

5. 1 - 6.25 1.

June

(operation) 1. Arrange employees to practice in cooperative stores.

Step 2 make a banquet list and plan

3. Customize marketing supplies and start early intervention in marketing.

4. Make plans for the opening ceremony

5. Make a purchase plan for interior and exterior decoration.

6. Dining room and meeting furniture enter the site

7. Check the completion of engineering and equipment installation in all parts of the hotel. 6. 10—6.20

6. 10 - 6.20

6. 10 - 6.20

6.20 -

6. 10 - 6.20

6. 10-6.30 personnel

Departments and personnel

Sales department

Department. purchase

Buy 1. Ensure that employees eat and live.

2. Training venues and equipment

3. The equipment is printed with the hotel logo.

June

(engineering) 1. Installation and debugging of air conditioning system

2. electrical appliances. Installation and debugging of communication system

3. Installation and debugging of kitchen equipment and facilities

4. The renovation project is completed and cleaned up.

6. 10 - 6.30

6. 10 - 6.30

6. 15 - 6.30

July

(operation) 1. Arrange employees to practice in cooperative stores.

Step 2 make a banquet list and plan

3. Customize marketing supplies and start early intervention in marketing.

4. Make plans for the opening ceremony

5. Make a purchase plan for interior and exterior decoration.

6. Dining room and meeting furniture enter the site

7. Check the completion of engineering and equipment installation in all parts of the hotel 8. 15-9.05.

8.20 - 8.30

8.20 -

8. 15 - 8.30

8. 15 - 8.25

8. 15-8.30 personnel

Sales department

Sales department

Marketing department. head office

Department. purchase

engineering department

July

(engineering)

enforcement regulations

-Housekeeping Department

(a) three months before the start of business

It is the responsibility of the project coordinator or the hotel manager to contact the project contractor, but the housekeeping manager must establish this communication channel for future contact.

(2) two months before the opening.

1. Participate in selecting materials and styles of uniforms.

2. Understand the number, category and bed specifications of guest rooms, and confirm the orientation of all kinds of guest rooms.

3. Understand the configuration of other supporting facilities such as hotel recreation.

4. Make clear whether the housekeeping department uses computers.

5. Be familiar with the design blueprints of all regions and make field trips.

6. Understand the relevant orders and the list of existing items (linen, forms, guest supplies, cleaning supplies, etc.). ) .7. Know all the orders that have been executed and supplement the orders that have not been executed.

8. Ensure that all the ordered items can be in place one month before the opening of the business. Before the opening of the business, negotiate with the general manager and relevant departments about the storage and control methods of the main items, and establish the workflow of order acceptance, warehousing and inquiry.

9. Check whether the necessary furniture and equipment are omitted, and ensure that the expenditure does not exceed the budget.

10. If the hotel doesn't have a laundry room, it is necessary to inspect the local laundry room and draft a washing contract outside the store.

1 1. Decide which work items should be outsourced, such as pest control, exterior wall and window cleaning, and conduct corresponding bidding and negotiation for these projects.

12. Organization of the design department.

13. Write the job descriptions of each position in the department and make the training plan before the class starts.

14. Implement employee recruitment.

(3) One month before opening.

1. Determine the room layout standard according to the design requirements of the hotel.

2. Formulate a series of standards and systems such as departmental inventory.

3. Make plans for the use and management of guest room keys.

4. Formulate the safety management system of housekeeping department.

5. Develop procedures for receiving and using chemicals (such as cleaning agents).

6. Formulate inspection and maintenance procedures for guest room facilities and equipment.

7. Formulate a unified management system.

8. Establish a guest room quality inspection system.

9. Develop procedures for handling lost items.

10, formulate relevant regulations for houses to be repaired.

1 1. Establish the service standard of the VIP room.

12. Develop cleaning procedures for guest rooms.

13. Determine the price of guest laundry room and design the corresponding table.

14. Determine the relevant service regulations of guest laundry room.

15, Operation Table of Design Department.

16. Make employee training plan before opening.

5) Twenty days before opening.

1. Review the design scheme of laundry room.

2. Contact the cleaning supplies supplier, so that it can supply all the necessities in place at least one month before the opening of the business, so as to ensure the normal "land reclamation" of the hotel.

3. Prepare a room acceptance form for room acceptance.

4. Examine and approve the wages and benefits of employees in this department.

5. Check and approve the equipment standards of all fabrics and articles.

6. Implement employee training plan before opening.

(six) fifteen days before the opening.

1. Review the cleaning and maintenance plans and procedures for marble and other special surface materials.

2. Formulate the supply procedures for guest supplies and cleaning supplies.

3. Make other floor cleaning methods and maintenance plans.

4. Establish inspection and reporting procedures for OK rooms.

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