Influencing factors of tourism professionals's frustration tolerance

In daily life, setbacks refer to setbacks, obstacles and setbacks, which are usually used together with setbacks and contusions. In psychology, frustration refers to the emotional state, specifically refers to the emotional state of tension, anxiety and uneasiness caused by the failure of personal motivation and personal needs when encountering insurmountable obstacles on the way to the goal. The causes of setbacks can generally be divided into three categories: objective factors, subjective factors and organizational factors. 1. 1 objective factors

Objective factors can be divided into natural environment and social environment. Natural disasters, that is, the limitations of the natural environment and the influence of natural physical factors, such as landslides and floods, threaten human life and property, which ordinary individuals cannot overcome and belong to the category of natural environment. The limitations of human factors such as politics, economy, morality, customs, habits and religion in social life belong to the social environment.

1.2 Subjective factors

Including the conflict between personal physiological conditions and motives. The limitations caused by the defects in intelligence, ability, appearance, figure and physiology of an individual belong to the individual's physiological condition. For example, introverts are not suitable to be tour guides, and color blindness can't drive. In daily life, individuals often have two or more motivations at the same time. If these coexisting motives can't be satisfied at the same time, and they are opposite or exclusive to each other, and one of them is satisfied and the other is blocked, it will produce a psychological state that is difficult to choose, which is motivation conflict.

1.3 Organizational factors

In tourism enterprises, employees are frustrated for several important reasons, which are unique to the organization.

(1) Organization management mode. The traditional organization theory mostly adopts McGregor's X theory, which mainly manages employees by authoritative control and punishment, resulting in serious conflict between organizational goals and personal motives. Hawthorne's research points out that the personal compensation system centered on production performance, that is, the production mode of piece-by-piece payment, forces employees to choose between money needs and social needs, resulting in internal conflicts. In the book Personality and Organization, argyris even thinks that the main source of mental illness of modern people lies in the bad environment of organization and management, which hinders the development of personal needs and personality.

(2) Interpersonal relationships within the organization. If the communication relationship between superiors and employees in an organization is one-way, that is, employees have no chance to reflect their opinions to their superiors, it will affect the interpersonal relationship in the organization, and employees lack trust in their superiors, resulting in dissatisfaction and even hatred.

(3) nature of work. Work has two important meanings to the individual's psychology: it can show the individual's talent and value and get the satisfaction of self-realization. Second, it can make individuals express themselves in groups, so as to improve their social status. But if the nature of work is not suitable for personal interests and abilities, it will become a psychological burden. Improper decentralization, overqualified or overqualified will cause frustration among employees.