Traditional Culture Encyclopedia - Travel guide - Tourist satisfaction measurement model has
Tourist satisfaction measurement model has
Tourist satisfaction measurement models include:
1. The "expectation-performance" model is the most representative theoretical model of customer satisfaction. This is an investigation The most influential model is whether customers are satisfied with the products offered.
2. The service quality model is specially used to analyze the root causes of quality problems.
3. SERVQUAL model, its five scales are tangibility, reliability, response speed, trust and empathy.
4. "Importance-Performance" model.
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