How to file a complaint against a rogue tour guide

What should you do if your tour guide forces you to shop

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With the rapid development of tourism in recent years, people have visited more and more places and seen more and more scenery. Under such circumstances, tour guide services in various places are constantly being comprehensively and continuously improved. Although the tourism industry in the general environment is constantly developing and improving, there are still some places where tour guides engage in illegal behaviors such as forced shopping. Below, the editor of Find the Law Network will give you a detailed introduction on what to do if you encounter a situation where the tour guide forces you to shop.

1. What to do if the tour guide forces tourists to make purchases

1. Negotiate between the two parties;

If the tour guide forces tourists to make purchases, tourists can first ask the tour guide for shopping. The travel agency to which the tour guide belongs shall negotiate and resolve the matter.

2. Apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization;

After tourists complain, the consumer association, tourism complaint acceptance agency and relevant mediation organization will discuss the matter with both parties. Mediate disputes between tourists and tourism operators on a voluntary basis in accordance with the law.

3. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the tourism operator;

4. File a lawsuit with the People's Court;

If you are forced to shop If there are many tourists and have requests for consent, representatives can be selected to participate in consultation, mediation, arbitration, and litigation activities.

5. Tourists have the right to request the travel agency to return the goods and advance the return payment within thirty days after the end of the travel itinerary, or refund the cost of separately paid travel items.

2. How to safeguard rights

According to the provisions of the "Measures for Handling Tourism Complaints": For major urgent demands that do not constitute valid complaints or tourists during the travel itinerary, the specific contents include: travel itinerary For major problems such as detention, no rooms at hotels, and inability to enter scenic spots, 12301 will inform tourism companies of relevant information under the authorization of the tourism supervision department to help tourists solve problems in real time and improve tourist experience. Tourist complaints that constitute valid complaints will be recorded and submitted to the National Tourism Complaint Reporting Platform.

3. Forms of Complaints

Consumer complaints can take the form of phone calls, letters, interviews, or the Internet. conduct. However, no matter which form is adopted, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant’s name, gender, contact address, contact number, postal code, etc. The second is the basic situation of the respondent. That is, the name, address, phone number, etc. of the respondent. The third is the time, brand, origin, specifications, quantity, price, etc. of the purchased goods. The fourth is the specific circumstances of the damage, the time when the problem was discovered, and the process of negotiation with the operator. The fifth is shopping vouchers, warranty cards, copies of agreement letters, etc.

The above is all the content introduced to you by the editor of the French Open. Everyone wants to travel happily, but the behavior of some tour guides is really excessive, and behaviors such as forced consumption need to be banned. If you have any other questions about what to do if a tour guide forces you to make purchases, you are welcome to consult our lawyers at the French Open.

Our lawyers are very happy to help you and will actively solve related problems for you!