Top Ten Players in the 13th Tour Guide Competition of Hubei Province

Next, let's enjoy the elegance of these players!

Yu Ying

A college teacher who fell in love with tour groups

Yu Ying, who grew up in the beautiful Inner Mongolia prairie, was fascinated by the mystery, magic and charm of nature since childhood. Now she is a teacher majoring in tourism management in hubei industrial polytechnic.

"I like the tour guide industry, because I can accompany tourists to appreciate the different beauty of China. After I really became a tour guide, I am more and more happy with my choice." When Yu Ying communicates with people, there is always a smile on his face. Lively, she has the unique enthusiasm and tension of Inner Mongolia people.

speaking of his own experience, Yu Ying said that there was a very "shameful" incident in 21. It was the second year that she became a part-time tour guide. As a full escort, Yu Ying went to Chongqing. Because she didn't read the reception plan carefully, she naturally told the escort station to send them to the station where she got off before arriving in Chongqing. While waiting for a chat in the square in front of the station, tourists inadvertently found that the station name displayed on their train tickets did not match the actual situation, and it was less than an hour before the driving time! Yu Ying had to please accompany the driver and master to turn around and pick them up. At the same time, he led the tourists to drag the big bags and small bags of running all the way. The railway staff also helped to open the green passage to speed up the security check and boarding, and this time the train was almost missed.

Yu Ying said that although it has been 11 years, every time I look back, that thrilling feeling will still flood my whole body. The scene of tourists carrying big bags and running wildly in a panic seems vivid.

"I will share this story with every class of my students, so that they will remember the importance and necessity of hard work as I do. Bring students the initial thrill of this career with the bitterness and sweetness they feel in the actual tour! "

learn from a wide range of views, but learn from others. As a tour guide, Yu Ying believes that we should not be complacent with meticulous service, but should read extensively in our daily life and carefully explain the knowledge content in the tour guide service, so as to bring more cultural confidence to tourists! "I teach and work as a tour guide, hoping that the tour guide's work can sublimate every journey of tourists into the art of life."

Cao Huanbei

Looking up at the starry sky and keeping his feet on the ground

"When I was at school, I found myself very fond of sharing what I know with others. For example, I would take the initiative to give a lecture to my deskmate and try my best to make him understand. If he understood, I would be very excited." In 1996, Cao Huanbei had been in contact with the tour guide industry for more than two years. She bluntly said that she was curious about all kinds of knowledge. Such as art, philosophy, literature, psychology and so on.

During my two-year career, I have met many people. Cao Huanbei often meets tourists who impress her, which makes her feel that the tour guide's explanation has different meanings for different people.

Cao Huanbei received a busy tourist. During the explanation, the progress was always interrupted by the tourist's work phone. When answering the phone, the tourist's expression was always serious, but when Cao Huanbei talked with her about the strange tombs excavated in Jingzhou and the great and mysterious tomb of the King of Chu in front of the map of the exhibition area, the tourists couldn't help laughing again. This makes Cao Huanbei feel that no matter how hasty the reality is, poetry and distance are around.

Cao Huanbei once met an old man. He is a retired engineer, but he is particularly interested in liberal arts. He taught himself the open class of China's general theory of archaeology, and in the process of explaining it with him, he always supplemented a lot of contents divergently, from Taoism to harmony, from the image of "snake" in Chu culture to the emergence of dragons. He lamented the profoundness of Chu culture, and Cao Huanbei also felt the vitality brought by love from him.

These people convince Cao Huanbei that her work can not only nourish others, but also enrich her heart.

"I think every excellent tour guide is from immature and green to mature. Be sure to believe in yourself, believe in the future, and don't be knocked down by occasional difficulties. " Cao Huanbei, who is optimistic and uplifting, hopes that he can look up at the starry sky, be down-to-earth and launch challenges to the future again and again.

Zhang Ling

Ten years' persistence

"When I was 12 years old, when I traveled to Beijing with my parents, I liked to listen to the tour guide's sister explain the local human history to us every day. The stories explained by the tour guide made me feel the charm of a city, and thus planted a seed in my heart to tell the story of China well and spread the culture." Later, in 1995, Zhang Ling was admitted to the major of tourism management in 21, and obtained a tour guide certificate the following year, from which she officially started her tour guide career.

in 212, Zhang Ling participated in the reception of the 6th Central China Tourism Expo. Originally, I only cooperated with volunteers to do some simple liaison work, but I was informed on the first night of the reception work. The originally arranged car tour guide could not carry out the reception work according to the original plan due to unexpected circumstances, and one of several liaison officers needed to be selected to explain the work along the way. A few students naturally dare not, and Zhang Ling has the courage to volunteer. This year, she was only 17 years old.

In the evening, from smiling at tourists to introducing yourself in the welcome speech; From the route along the way to the buildings involved in the meeting; From the knowledge of scenic spots to the topics that may be asked, Zhang Ling stood in front of the mirror and did countless rehearsals and exercises. I hope to bring the best service and the richest explanation content to every passenger in the process of team service. What impressed Zhang Ling deeply was a tourist from Beijing. He said to Zhang Ling, "Xiao Zhang, thank you very much for your service and explanation. I feel your intention and sincerity. Keep working hard and thank you again." Hearing this, Zhang Ling herself felt a little guilty, because only she knew that this reception was actually the first time she picked up the microphone in the car. It was not until after the work that Zhang Ling knew that the "tourists" on the bus were actually excellent industry representatives from the national 5A travel agency.

Although nearly ten years have passed, the advice given to Zhang Ling by this special tourist is like a lingering sound. "Tourists-oriented, sincere, sincere service, this is a qualified good tour guide. Looking back on my ten-year journey, this special evaluation has become a principle that I have always adhered to in the tourism industry and has become a bright light to illuminate my journey. "

"For the rest of my life, I will spread China culture, share a happy journey and carry forward the spirit of literary travel." This is what Zhang Ling said when she participated in the 219 National Tour Guide Competition, and it is also a true portrayal of her heart. Zhang Ling is convinced that she loves this industry deeply, and loves the tourist guide card worn on her chest and the microphone in her hand. She is always here, accompanying the development of the cultural tourism industry in her hometown, and is always available.

Huang Zhiheng

A warm boy who cares about mountains and rivers

In 1996, Huang Zhiheng took part in a tour guide competition in the city with a fun and entertaining attitude. Unexpectedly, he achieved good results and started his tour guide tour. But it was only after doing this job that Huang Zhiheng slowly began to like this job, and slowly began to find some fun in this job.

Speaking of one thing that impressed me the most in his career, Huang Zhiheng said that it was just when he took the tour group. Although Huang Zhiheng made sufficient preparations before taking the tour. However, I am still a little nervous when I introduce and explain the tour guide in front of a bus full of men, women and children. At this time, a tourist asked, "Young man, are you a new tour guide?" At that time, Huang Zhiheng was very flustered, and subconsciously felt that this tourist would be a picky person and would it be difficult to get it? To Huang Zhiheng's surprise, this tourist is surprisingly friendly. During the whole trip, whenever he is free, he will pull Huang Zhiheng to chat and encourage him. "Young man, my son is about the same age as you. You have done very well these days. Come on!" Huang Zhiheng said that the tour was very smooth that day, and since then, he suddenly felt full of self-confidence and could do a good job as a tour guide.

"Serve tourists, show affection for mountains and rivers, and tell the story of China well. We must practice the concept of' service-oriented, tourists are sincere' with a temperature and deeper tour guide service, tell the story of China well, and let the excellent story of China be passed down from generation to generation. " When Huang Zhiheng talked about this, his eyes sparkled with the unique light of young people.

Chen Xiaofang

Little by little, the river will eventually become the sea

Chen Xiaofang in 1999, although still a child in everyone's eyes, was actually a Yellow Crane Tower commentator with three years' experience.

"Because I like going out to play very much myself, and I have met all kinds of tour guides, I find that a good tour guide can really add fun and connotation to a journey and a scenic spot." With a vision for the tour guide industry and his love for tourism, Chen Xiaofang chose tourism as his major in college.

"At first, I just had a rough concept, but I didn't clearly understand what the tour guide needed to do. Later, after I got to know it better, I liked this industry more, because it is not only a guide to the itinerary, but also a cultural spread."

In April this year, Chen Xiaofang received an elderly foreign tourist. While standing on the Yellow Crane Tower to explain the Wuhan Yangtze River Bridge, the tourists became interested, hoping to learn more about it. Chen Xiaofang choked up for a moment. Before the Yangtze River Bridge was built, Wuhan faced the problem of crossing the river. Wuchang, as a political center, Hankou, a commercial center, and Hanyang, an industrial center, are divided into three parts by the Yangtze River and Hanshui River. It has been the dream of several generations to build a bridge across the Yangtze River in Wuhan, connecting the three towns. But at that time, how easy was it to build a bridge on the Yangtze River? When saying: "At that time, the people of Wuhan had only one thought, that is, the bridge must be built", Chen Xiaofang's tears had completely stopped flowing down. Nowadays, "a bridge flies north and south, and the natural moat becomes a thoroughfare". After years of wind and rain, the Yangtze River Bridge is still as strong as ever, proudly lying still. It is not only a beautiful scenery on the Yangtze River, but also a historical monument, which has left an indelible impression on people's lives in Jiangcheng.

After the lecture, the foreign tourists told Chen Xiaofang, "Thank you for letting us know more about history and the stories behind it."

A deep sense of responsibility and mission came to Chen Xiaofang's mind. It turns out that as a commentator, we should not only explain clearly what tourists can see in front of us, but also convey its historical background and even the emotions contained in it. This is a very happy career.

"Don't think about making a sea, you must start with a small river." Chen Xiaofang believes that both the explanation content and service skills are accumulated bit by bit in peacetime, and nothing can be done overnight. Chen Xiaofang has always used this sentence to motivate himself, hoping to be more determined every step of the way as a commentator.

Chen Miaomiao

meets an interesting soul on the road

"Half is human warmth, half is mountains, rivers and lakes." In 1996, Chen Miaomiao has been in contact with the tour guide industry for one year. Because I love traveling, I have got my wish now.

Chen Miaomiao said that when she took the tour group for the first time, she saw a scene that impressed her deeply. At that time, there was a couple in their 7s who came to visit Wudang Mountain. Wudang Mountain is steep and has many cliffs. Even for adults, it is by no means an easy task to climb the Jinding, let alone an ancient and rare person. But the old couple held hands and helped each other all the time. Tired of climbing mountains, I stopped to enjoy the scenery on the roadside. It was very hot that day. Grandpa had a bag full of fruits, big and small, a trekking stick in his left hand and a grandmother in his right hand. From time to time, I ask my wife if she is not thirsty, tired or not, and if she needs a rest. Grandma, like a child, always takes pictures with her grandfather. In this way, stop and go, all the way to support each other to climb the Jinding, two hands tightly pulled together, never separated. I was deeply moved by the old couple all the way up the mountain. It's easy to fall in love, but it's rare to stay in love for a lifetime.

"I originally liked the tour guide industry, but after I really became a tour guide, I found that I loved it more and more. At school, the teacher always said, read thousands of books and take Wan Li Road. It was after I became a tour guide that I deeply realized the meaning of this sentence. I saw many beautiful scenery, met many interesting people and heard many other people's stories. While spreading knowledge to others, it also enriches your heart. "

Yang Qiao

The story makes the scenery more beautiful, and the meeting makes life more gorgeous

"Before I went out to travel, I saw the charm of the tour guide along the way, because of the introduction of the tour guide, I felt that each scenery had a different meaning, and the whole travel process was very pleasant. At that time, I had the idea of being a tour guide!" In 1993, Yang Qiao worked in Yellow Crane Tower Park for 8 years. I can talk about my original intention of being a tour guide. Yang Qiao's longing is like a child who has just joined the job.

In 214, Yang Qiao was lucky enough to receive Fang Junming, one of the top ten people in China, and help him realize his dream of the Yellow Crane Tower. Before the reception, Yang Qiao carefully reviewed Fang Junming's deeds and life. When he learned that Fang Junming was paralyzed for life because of his central nervous system damage in order to save a "child", Yang Qiao was deeply shocked. It was also the first time that she felt that she was about to get in close contact with a hero. On the day of the reception, Yang Qiao always smiled and bent down to explain with him head-up. When he arrived at the top floor, he explained the Wuhan Yangtze River Bridge and the planning pattern of the three towns of Wuhan Yangtze River. Fang Junming suddenly became interested and told Yang Qiao the story of Wuhan 2 years ago. At that moment, Yang Qiao felt closer to the great hero, and the two men, one old and one young, chatted like friends. From the beautiful scenery in front of us to the historical changes, from Wuhan 2 years ago to Wuhan, which is developing rapidly now. At the end of the explanation, Fang Junming also expressed his deep gratitude to Yang Qiao!

"Only by sincerely loving the explanation work can we care for tourists in every possible way, serve them with sincerity, dye them with true feelings, and leave them with good memories!" Yang Qiao said, "I hope that because of my existence, I can enrich the journey of tourists."

the waves are beautiful because of impact, and life is wonderful because of hard work; Stories make the scenery more beautiful, and meeting makes life more gorgeous.

Xie Wenhan

has been on the road and growing

Born in.