Which phone is the most useful for Yunnan tourism complaints?

Yunnan tourism complaint telephone number 1230 1 is the most useful.

1230 1 is a national tourist service hotline, which provides tourist consultation and complaint services through all media (including voice, WeChat service number and city service, Alipay city service, 1230 1 website, official website of China National Tourism Administration, etc.). ) to enhance the tourist experience.

1230 1 platform has realized the centralized acceptance of tourism consultation complaints in 3 provinces of China. Visitors can call 1230 1 voice phone, 1230 1 wechat official account, wechat city service, AliPay city service, and the official website of China Tourism Administration.

1230 1 the national tourist service hotline also shares information with 123 15, 12345 and 12308 China citizens' consular protection hotlines in some domestic provinces and cities, thus protecting the rights and interests of tourist consumers to the maximum extent.

Service scope 1230 1:

1, travel consultation

1230 1 aims to provide comprehensive, professional and authoritative tourism-related information consultation for tourists.

The scope of tourism consultation accepted includes: tourist attractions, travel agencies and tour guides, accommodation facilities, online travel enterprises, tourism bureau information, entry and exit, etc. The contents of the consultation include the qualification of tourism enterprises, the charging standards of tourism-related enterprises, the service attitude of staff, the detention of personnel, urgent problems involving personal safety, toilets in scenic spots, uncivilized tourists, low-cost tours and so on.

2. Travel complaints

1230 1 aims at creating sticky services and providing customers with timely and effective solutions.

According to the Measures for Handling Tourist Complaints, during the travel itinerary, it does not constitute an effective complaint or a major emergency appeal of tourists.

The specific contents include: accommodation during the tour, no room in the hotel, and the inability to enter the park in the scenic spot. Under the authorization of the tourism supervision department, 1230 1 will inform the tourism enterprises of relevant information to help tourists solve problems in real time and enhance the tourist experience.