Tongcheng is a scam.

Is a liar. I clearly booked the ticket for 10 this month. I checked a week in advance. No problem. I didn't get it today. I asked the staff that I had returned it. I said no, and she said that the computer showed that the ticket had been refunded. Call Tongcheng customer service, first say give me a refund and ask me the bank card number. Poor service attitude, completely unable to understand other people's feelings. Then I made a complaint call, and the person inside said that I booked a ticket in September and had already left, so I couldn't get a refund. I didn't see the departure information a week ago. How can I book it in September? It was my fault that I didn't take a screenshot at that time, because there were many people on National Day, so it's not wrong to read the order information repeatedly. I suspect that they are operating behind the scenes. If you take a screenshot, I can say that more than 300 yuan has been wasted now. I suggest you go to 12306 to make a reservation. It costs less and feels very uncomfortable.