Who can help me translate this complaint letter? Please be an English master. Urgent.

Last month we participated in the "Jiujiang Five-Day Tour" travel service arranged by your company. Although we had a great time most of the time, there were some parts of the itinerary that we were not satisfied with.

First of all, when we were in Jiujiang, within 2 days, the local tour guide took us to various antique and souvenir shops. We also wanted to buy some souvenirs to take home. However, one or two shopping trips were enough. After all, we came here to sightsee and spent too much time shopping, which made us always in a hurry in tourist attractions. Often we have to leave tourist attractions as soon as we arrive.

Secondly, according to the contract we signed, we stayed in a five-star hotel. However, we were transferred to a three-star hotel during which the air conditioning failed. Maybe the locals are used to Jiujiang's hot weather in July, but we couldn't bear it and couldn't sleep at night.

Therefore, due to your unreasonable arrangements, please give us a reasonable explanation and compensate each of us US$300.

We look forward to your prompt reply.

~~~~~~Purely human translation, welcome to adopt~~~~~~

The original text is as follows:

We made a five-day trip around Jiujiang arranged by your travel service last month. We had a good time quite well for most of the time, however, we were dissatisfied with something unhappy which happened during our travel.

First, when we were in Jiujiang , the local guide took us to various curio and souvenir stores within our 2-day tour. It is true that we did want to buy some souvenirs to bring home; however, shopping for one or two times was enough because we came here for sightseeing after all. With too much time spent on shipping, our tour in scenic spots was always in a hurry. It occurred often that we hardly arrived at the tourist sites when we had been asked to leave.

Second, according to the contract concluded between us, we were to stay in a five-star hotel. However, we were transferred to a three-star hotel where air conditioner broke down during our stay. The heat of July in Jiujiang was nothing for the citizen there, but so unbearable for us that we couldn't fall asleep at night.

Therefore, we request you to give us an explanation and compensate us for 300 dollars per person due to your unreasonable arrangement.

We are looking forward to your prompt reply.