Skill experience: The tour guide shows the tour group how to get rid of tricks (1-5)

1. What should a tour guide do to lead a children's tour group?

[Situation analysis] Children's tour groups are generally organized by schools and units, mostly in spring and autumn. Children are curious, restless and careless about safety, and are not willing to listen to the tour guide's explanation like adult tour groups. Therefore, leading children's tour groups to visit should be introduced and explained in a targeted and selective manner according to children's characteristics.

[Reference Tip] When a tour guide leads a children's tour group, there are two primary tasks: one is to highlight patriotism education when explaining scenic spots, and the other is to pay special attention to children's safety. The tour guide's propaganda and explanation should be vivid, enthusiastic and accurate, and speak kindly and slowly. Tour guides often use questioning or heuristic skills to make children have a strong interest in the scenery, and at the same time let them know some relevant historical knowledge and cultural connotation, and carry out aesthetic education and social practice appropriately. In terms of safety, tour guides should actively cooperate with school teachers to take safety precautions, prohibit them from running around, be organized, disciplined and listen to instructions, and at the same time warn them not to buy stall food at will, not to drink raw water, and pay attention to personal hygiene to ensure that children's tour groups can be carried out smoothly and healthily. Examination forum

2. What should a tour guide do to lead an elderly tour group?

[Situation analysis] Elderly tour groups are generally organized by units and communities, and some of them are organized spontaneously and voluntarily. Old people are characterized by nostalgia and hope to be respected. In the process of tourism activities, they hope that the tour guide can communicate with them more. What they fear most is loneliness. Therefore, the tour guide should do a good job of explaining and introducing the elderly according to their characteristics when leading the elderly tour group.

[Reference Tip] When a tour guide leads an elderly tour group, its primary task is safety. Guide and tourism work should emphasize the word "stability", explain and introduce slowly, loudly, and have a cordial, enthusiastic and thoughtful service attitude to ensure that you don't walk to see the scenery. When going downhill and the road is uneven, remind them to pay attention to safety. The whole itinerary should be relaxed and moderate, and after visiting a scenic spot, they should be given some free time (including going to the toilet). In the explanation skills of tour guide service, we should use more subtle and humorous methods (including borrowing stories and combining reality with reality). Let the elderly "show in the tour and swim in the music". At the same time, tour guides should explain vividly and emotionally, so that they can have a good impression of "a trip that will last a lifetime".

3. What should a tour guide do to lead a women's tour group?

[Situation analysis] As the saying goes, "Three women's lives". The characteristics of women's tour groups are excitement and excitement. On the way to travel, they like to talk about family chores, shopping and makeup. At the same time, they also like to chat and take photos in groups of three or five, so their minds are easily distracted and people often get lost. Women have a high psychology of perfection, and there are often some minor contradictions in the team. Therefore, tour guides should try their best to make women happy and satisfied according to their characteristics.

[Reference Tip] To lead a female tour group well, we must first do three things well: First, explain the scenic spots clearly and patiently, don't take the tour too fast, take care of everything, and often tell more interesting and traditional stories to let them travel in a relaxed atmosphere. The second is to explain things, remind you to be clear and clear, and don't beat around the bush. Third, we should always care about our physical condition, and count the number of people several times when taking the tour group to prevent someone from getting lost. In addition, the itinerary should be flexible and appropriate, giving them more time to exchange feelings. When shopping in the store, the tour guide should do a good job of consulting and introduce the characteristics of the goods in detail, especially the local products. At the same time, it should also be noted that when female tourists chat alone or in groups of three or five, tourists do not invite you to participate, and tour guides do not participate. Because there are many "little secrets" between them. During the trip, tour guides should also prevent them from being lazy and perfectionist, and pay special attention to taking good care of their belongings at the end of the trip to avoid economic losses and mental unhappiness.

4. What should a tour guide do to lead a young tour group?

[Situation analysis] The characteristics of young tour groups are that they like to move more and watch more. They have a special preference for travel, and they often show excitement, curiosity and excitement during their travel. Therefore, tour guides should meet their "reasonable and possible requirements" according to the characteristics of young people and on the basis of not violating the tourism reception plan, so that the tourism activities can be carried out smoothly and healthily.

[Reference Tip] The key to leading a youth tour group is that the tour guide should be full of vigor and vitality, and secondly, he should be good at organizing and understanding their psychological activities. Generally speaking, when they arrive at tourist attractions, they often show their unique desire and yearning psychology, pursue the charming scenery that they have never heard of, and drive to enjoy and visit by themselves. Therefore, it has become the demand of young tour groups to have more free time and take more photos as souvenirs. In this case, it is a rule to look first, play first, and then listen to the tour guide slowly. Therefore, guides who are indiscriminate, have no key features and explain endlessly are not welcome. Secondly, with the further development of tourism activities, tourists have gained further exchanges and understanding. At this time, they will become familiar and affectionate, and laziness and perfectionism will also appear in the tourism team. Usually lively people will become more active, usually sloppy people are more likely to be late, and many people will be forgotten. They especially like joking and asking all kinds of strange questions. This is the most difficult stage for a tour guide to lead a group. Therefore, the basic practices of tour guides are: respecting tourists, serving warmly, highlighting characteristics, doing good deeds, fulfilling contracts, communicating at equal intervals, combining tightness with guidance. Tour guides should control the travel rhythm of the whole team, including ideological work and organizational work, so as to prevent other tourists' emotions from being affected because they can't meet their personal needs, thus causing unfavorable things to the whole travel reception plan. Source: Examination University

The tourist attractions are crowded with tourists. What should a tour guide do?

[Situation analysis] In the tourist season, the grand occasion of tourists weaving and crowds of people is not uncommon, which also shows the charm of the scenic spot. In this special environment, it is really not easy for a tour guide to take a tour group well. In order to ensure that the tour group can enter and leave, the tour guide must take unconventional measures to complete the task of leading the group.

[Reference Tip] Generally speaking, tour guides try to avoid the peak period of scenic spots. If it is really unavoidable, the tour guide should focus on the scenic spots to prevent tourists from getting separated when the scenic spots are crowded with tourists. On the way to the tourist attractions, the tour guide should first explain to the tourists the introduction of the scenic spots, the problems that should be paid attention to and the necessary measures, especially the emergency treatment methods should emphasize compliance to ensure that everyone knows and understands. When introducing the scenic spots on the tour bus, a detailed description is adopted to make up for the shortcomings in explaining the scenic spots. Secondly, after the coach arrives at the scenic spot, the tour guide should explain the parking place, license plate number, model, assembly time and the name of the next scenic spot to the tourists again, and also check the clock time with the tourists. If tourists have uniform badges or tourist hats, tour guides should remind them to wear them well and tell them to take care of their wallets. After getting off the bus, the tour guide should hold high the social flag, walk at an appropriate speed, and count the number of people at regular intervals. In scenic spots, try to avoid entering very crowded passages and introduce the contents of scenic spots to tourists as much as possible. Visitors should not be allowed to move freely at this time. Tour guides should not only keep an eye on all directions at all times, but also pay attention to the movements around tourists at all times, and deal with problems in time when they are found, so as to truly protect the lives and property of tourists.